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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 5 minutes ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: March 23, 2024, 12:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 23, 2024, 9:11 a.m.
    Status: Monitoring
    Update: Our provider has now implemented a fix and we are seeing operations return to normal. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: March 23, 2024, 8:50 a.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting: - Transactions on your Countingup card may not succeed - Display of new transactions in the Countingup app may be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Jan. 24, 2024, 1:53 a.m.
    Status: Resolved
    Update: Access to accounts has now been restored for all impacted customers. We apologise for any inconvenience caused. Please contact our customer support team if you experience any further issues.
  • Time: Jan. 24, 2024, 12:14 a.m.
    Status: Identified
    Update: We have identified the issue preventing some customers from accessing their accounts. Please be assured that we are now working to resolve this as quickly as possible.
  • Time: Jan. 23, 2024, 10:37 p.m.
    Status: Investigating
    Update: We are aware that a number of customers are currently experiencing difficulties accessing their accounts. Please be assured that we are investigating the issue as quickly as possible.

Updates:

  • Time: Jan. 22, 2024, 9:25 p.m.
    Status: Resolved
    Update: We are closely monitoring this incident, but we are pleased to report that full service has been restored.
  • Time: Jan. 22, 2024, 5:56 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, which is affecting the processing of Cash Deposits via the Post Office. You will still be able to deposit into your account via PayPoint locations or account transfers. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Dec. 6, 2023, 2:47 p.m.
    Status: Resolved
    Update: We are closely monitoring this incident, but we are pleased to report that full service has been restored.
  • Time: Dec. 6, 2023, 12:20 p.m.
    Status: Investigating
    Update: We are investigating an issue where the request for you to authenticate a Mastercard 3D secure transaction through your app may be arriving too late or not at all. This delay could cause the request to expire before reaching your authentication, which may result in the transaction being declined.

Updates:

  • Time: Oct. 16, 2023, 2:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 16, 2023, 2:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 16, 2023, 1 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 16, 2023, 12:47 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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