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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 11 minutes ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: Sept. 26, 2023, 7:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2023, 7 p.m.
    Status: Monitoring
    Update: Our provider has now implemented a fix and we are seeing operations return to normal. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: Sept. 26, 2023, 6:28 p.m.
    Status: Investigating
    Update: We continue to work with our provider to identify the cause of the current outage, and we hope to have this resolved as soon as possible. We apologise again for any inconvenience caused.
  • Time: Sept. 26, 2023, 5:25 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting: - Inbound and outbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Jan. 17, 2023, 11:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 17, 2023, 9:59 p.m.
    Status: Monitoring
    Update: Our provider has now resolved the issue. Transaction display and notifications are returning to normal. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: Jan. 17, 2023, 8:35 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting: - Notifications for new transactions - Display of new transactions in the Countingup app will be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Jan. 5, 2023, 4:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 5, 2023, 3:21 p.m.
    Status: Monitoring
    Update: A fix for this issue has now been implemented and SMS should now be sent correctly. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: Jan. 5, 2023, 1:09 p.m.
    Status: Investigating
    Update: We are currently unable to send SMS to verify mobile numbers or to provide links to download the app. This will impact those trying to signup and those who try to change their registered mobile number. We are investigating this issue and will provide further updates. SMS sent to confirm new account transfer recipients are not impacted by this issue. We apologise for any inconvenience caused.

Updates:

  • Time: Dec. 10, 2022, 11:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 10, 2022, 10:46 p.m.
    Status: Monitoring
    Update: Our provider has resolved the issue affecting the processing of account transfers through the faster payments scheme. Inbound account transfers should now be successful. The backlog of delayed outbound account transfers is now being processed. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: Dec. 10, 2022, 9:08 p.m.
    Status: Identified
    Update: Our provider continues to work to resolve the issue affecting the processing of account transfers through the faster payments scheme as soon as possible. We apologise for any inconvenience caused.
  • Time: Dec. 10, 2022, 7:35 p.m.
    Status: Identified
    Update: Our provider has identified the issue affecting the processing of account transfers through the faster payments scheme, and is continuing to work to resolve this as soon as possible. We apologise for any inconvenience caused.
  • Time: Dec. 10, 2022, 6:33 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. Inbound transfers will not be received, and will be returned back to the account sending them. You will still be able to initiate outbound account transfers from the Countingup app, however these are currently being delayed and will not reach their destination until the issue is resolved. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Oct. 8, 2022, 10:50 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 6, 2022, 4:42 p.m.
    Status: Monitoring
    Update: A fix has been applied & credits for the duplicated payments are currently being processed back to affected accounts. We continue to work with our payment provider and Mastercard to ensure all duplicated payments are corrected. We will continue to monitor for further updates.
  • Time: Oct. 6, 2022, 11:30 a.m.
    Status: Identified
    Update: Due to a payment processing error at Mastercard, some customers who made payments on 4 Oct 2022 have experienced duplicate payments on their accounts. Mastercard is now applying a fix to all affected accounts. We will continue to provide updates as we receive them.
  • Time: Oct. 6, 2022, 8:39 a.m.
    Status: Investigating
    Update: Unfortunately, one of our payment providers is experiencing a Mastercard-related issue, and this may have impacted payments made with your Countingup card. We have been made aware some customers may be experiencing an issue with duplicated payments showing on their accounts. These transactions have been identified as duplicate payments originally made on 04 Oct 2022. We are currently investigating, and are working with Mastercard to resolve this as soon as possible. We apologise for any inconvenience this may cause.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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