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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 3 minutes ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: Sept. 25, 2022, 7:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2022, 6:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 25, 2022, 6:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 25, 2022, 6:43 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Aug. 19, 2022, 10:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2022, 10:27 a.m.
    Status: Investigating
    Update: Outbound payments are now being processed again. We are actively monitoring and will provide an update once everything is fully processed.
  • Time: Aug. 19, 2022, 9:38 a.m.
    Status: Investigating
    Update: Inbound Faster Payments are now processing. Our provider is still experiencing technical difficulties and is continuing to investigate the issue with outbound Faster Payments.
  • Time: Aug. 19, 2022, 8:27 a.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers are being delayed, and will not show on customer's accounts. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: May 9, 2022, 9:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2022, 8:37 p.m.
    Status: Monitoring
    Update: Our provider has now resolved the issue and services have returned to normal. We are continuing to monitor the situation and apologise for any inconvenience caused.
  • Time: May 9, 2022, 6:36 p.m.
    Status: Identified
    Update: Our provider has identified the issue and is working to restore normal operations. - Card payments, Cash withdrawals and Cash deposits are now operational. - Inbound account transfers, New account sign up, and Card related features (activate, freeze/thaw, get PIN) in the Countingup app continue to be affected. - Display of new transactions in the Countingup app will still be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
  • Time: May 9, 2022, 6:08 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting: - Inbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed - Card payments (contactless, chip & PIN, and online) - Cash withdrawals - Cash deposits Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: March 25, 2022, 8:22 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 24, 2022, 10:01 p.m.
    Status: Monitoring
    Update: Our provider identified the issue affecting card usage and this has been resolved. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: March 24, 2022, 7:42 p.m.
    Status: Investigating
    Update: One of our providers is experiencing Mastercard related technical difficulties that are impacting use of the Countingup card. This is affecting the following features: - Card payments (contactless, chip & PIN, and online) - Cash withdrawals - Cash deposits We are currently investigating the issue, and are working with Mastercard to resolve this as soon as possible. We apologise for any inconvenience this may cause.

Updates:

  • Time: Jan. 25, 2022, 11:42 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 25, 2022, 8:29 a.m.
    Status: Monitoring
    Update: One of our providers has experienced technical difficulties, this affected the processing of inbound and outbound account transfers through the faster payments scheme. Between 05:30 and 08:11 customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers were delayed, and will not have shown on customer's accounts until after 08:11. Our provider has now resolved this issue and we are continuing to monitor the situation. We apologise for any inconvenience caused.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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