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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: a minute ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: Sept. 27, 2021, 9:23 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2021, 8:49 a.m.
    Status: Monitoring
    Update: Our provider has identified the issue affecting account transfers and this has been resolved. Outbound account transfers will now succeed. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: Sept. 27, 2021, 8:46 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 27, 2021, 8:38 a.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: July 6, 2021, 8:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 6, 2021, 5:28 p.m.
    Status: Monitoring
    Update: Our provider has now resolved this issue, and both inbound and outbound account transfers should now be functioning normally. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: July 6, 2021, 5:10 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. These issues started around 17:31. Outbound account transfers are failing, with funds being returned to Countingup accounts. Inbound account transfers are failing, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: June 13, 2021, 7:26 a.m.
    Status: Resolved
    Update: This incident has been resolved, all delayed inbound account transfers should now have been received. We apologise for any inconvenience caused.
  • Time: June 13, 2021, 7:16 a.m.
    Status: Identified
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. Transfers sent to your Countingup account are being delayed. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: June 9, 2021, 1:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 9, 2021, 12:45 p.m.
    Status: Monitoring
    Update: Our provider has identified the problem and implemented a fix. All features should now be functioning normally. We will continue to monitor the situation and apologise for any inconvenience caused.
  • Time: June 9, 2021, 12:09 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 9, 2021, 12:06 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: June 2, 2021, 7:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2021, 4:53 p.m.
    Status: Monitoring
    Update: Our provider has now implemented a fix for this issue, we continue to monitor the situation and apologise for any inconvenience caused.
  • Time: June 2, 2021, 4:19 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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