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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 5 minutes ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: May 16, 2021, 1:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 16, 2021, 1:05 a.m.
    Status: Monitoring
    Update: The long running maintenance by our banking provider has now been completed. All Countingup product features should now be operating normally. Inbound and outbound account transfers that occurred during the scheduled maintenance will take some time to process still. We will continue to monitor the situation and apologise again for any inconvenience.
  • Time: May 15, 2021, 11:03 p.m.
    Status: Identified
    Update: Our banking provider's essential system maintenance is taking longer than expected. This continues to impact: - Inbound and Outbound account transfers. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

Updates:

  • Time: March 13, 2021, 12:19 p.m.
    Status: Resolved
    Update: The backlog of outbound account transfers has now been processed. This incident has now been resolved. We apologise for any inconvenience caused.
  • Time: March 13, 2021, 11:15 a.m.
    Status: Monitoring
    Update: Our provider has identified the issue affecting account transfers and this has been resolved. Inbound account transfers will now succeed. There is a backlog of outbound account transfers still to be processed. We will continue to monitor the situation and provide a further update once the backlog has been processed.
  • Time: March 13, 2021, 9:43 a.m.
    Status: Investigating
    Update: Our provider has now informed us that this incident is affecting both inbound and outbound account transfers through the faster payments scheme. Between 07:43 and 08:07 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. Inbound account transfers have been failing since 07:43, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise again for any inconvenience caused.
  • Time: March 13, 2021, 9:27 a.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. Between 07:43 and 08:42 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: March 6, 2021, 3:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2021, 7:28 p.m.
    Status: Monitoring
    Update: This incident has been resolved. Account transfers through the faster payments scheme are now operating normally. All outbound account transfers that were delayed have now been processed. All inbound account transfers since 18:50 should have succeeded.
  • Time: March 5, 2021, 7:18 p.m.
    Status: Investigating
    Update: One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. Between 18:37 and 18:45 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. Some inbound account transfers are also failing, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Feb. 24, 2021, 4:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2021, 12:14 p.m.
    Status: Monitoring
    Update: Our banking provider has implemented a fix and cash deposits via PayPoint should now be available. We will continue to monitor the situation and apologise again for any inconvenience.
  • Time: Feb. 24, 2021, 10:28 a.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting the following: - Cash Deposits via PayPoint Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

Updates:

  • Time: Dec. 13, 2020, 8:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 12, 2020, 6:08 p.m.
    Status: Monitoring
    Update: The backlog of transaction data should now be processed and all transactions should be visible in the Countingup app. We will continue to monitor the situation and apologise again for any inconvenience.
  • Time: Dec. 12, 2020, 4:43 p.m.
    Status: Monitoring
    Update: Our banking provider has now successfully resolved the issue and all features should now be available. There is a backlog of transaction data to be processed that means transactions made today are not yet visible in the Countingup app. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
  • Time: Dec. 12, 2020, 2:27 p.m.
    Status: Identified
    Update: Our banking provider is experiencing further issues, and some features are unavailable again. We apologise for any inconvenience and will continue to update this page when we have further information.
  • Time: Dec. 12, 2020, 1:57 p.m.
    Status: Monitoring
    Update: Our banking provider has implemented a fix and all features should now be available. We will continue to monitor the situation and apologise again for any inconvenience.
  • Time: Dec. 12, 2020, 12:37 p.m.
    Status: Identified
    Update: Our banking provider continues to work to resolve the issue. We apologise for any inconvenience and will update this page as soon as we have further information.
  • Time: Dec. 12, 2020, 11:18 a.m.
    Status: Identified
    Update: Unfortunately our banking provider's fix was not successful, and features are now unavailable again. We apologise for any inconvenience and will update this page once we have further information.
  • Time: Dec. 12, 2020, 10:59 a.m.
    Status: Monitoring
    Update: A fix has been implemented and all features should now be available. We will continue to monitor the situation and apologise again for any inconvenience.
  • Time: Dec. 12, 2020, 10:44 a.m.
    Status: Identified
    Update: Our banking partner has identified the issue and is implementing a fix. Impacted features should begin to return to normal shortly.
  • Time: Dec. 12, 2020, 8:36 a.m.
    Status: Investigating
    Update: In addition to the previously advised impact, customer Card payments are also being impacted and may fail. We continue to work with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
  • Time: Dec. 12, 2020, 8:22 a.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound account transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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