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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 16 seconds ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: March 9, 2020, 3:15 p.m.
    Status: Resolved
    Update: We can confirm that this issue has been resolved and service has returned to normal.
  • Time: March 9, 2020, 12:46 p.m.
    Status: Monitoring
    Update: Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
  • Time: March 9, 2020, 12:07 p.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

Updates:

  • Time: March 3, 2020, 11:10 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 3, 2020, 11:08 a.m.
    Status: Investigating
    Update: One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: Jan. 8, 2020, 7:49 p.m.
    Status: Resolved
    Update: We can confirm that this issue has been resolved and service has returned to normal.
  • Time: Jan. 8, 2020, 7:29 p.m.
    Status: Monitoring
    Update: Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
  • Time: Jan. 8, 2020, 7:08 p.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

Updates:

  • Time: Dec. 6, 2019, 9:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 5, 2019, 6:20 p.m.
    Status: Monitoring
    Update: A workaround has been put in place and normal functionality has been restored. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
  • Time: Dec. 5, 2019, 4:48 p.m.
    Status: Identified
    Update: Our banking partner has identified the issue and some functionality has been intermittently restored. We continue to investigate and will update this page once we have further information. We apologise again for any inconvenience.
  • Time: Dec. 5, 2019, 1:53 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 5, 2019, 1:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 5, 2019, 1:44 p.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

Updates:

  • Time: Nov. 28, 2019, 5 p.m.
    Status: Resolved
    Update: We can confirm that this issue has been resolved and service has returned to normal.
  • Time: Nov. 28, 2019, 4:59 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 28, 2019, 3:50 p.m.
    Status: Monitoring
    Update: Our banking partner has now resolved the issue. Inbound bank transfers are now operating normally and any backlog has now been processed. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
  • Time: Nov. 28, 2019, 3:29 p.m.
    Status: Identified
    Update: Our banking partner has identified the issue, and is in the process of resolving it. Some services have been restored, so New account sign up and the Countingup app are now operating normally. Outbound bank transfers should be working normally, but Inbound bank transfers are still being delayed. We apologise for any inconvenience caused and will provide additional updates when we have further information.
  • Time: Nov. 28, 2019, 12:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Display of new transactions in the Countingup app may also be delayed.
  • Time: Nov. 28, 2019, 12:48 p.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting Bank transfers and New account sign up. Other features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience, and will update this page once we have further information.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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