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Is there an Countingup outage?

Countingup status: Systems Active

Last checked: 4 minutes ago

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Countingup outages and incidents

Outage and incident data over the last 30 days for Countingup.

There have been 1 outages or incidents for Countingup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Countingup

Outlogger tracks the status of these components for Xero:

🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active
Component Status
🤝 Accountant hub Active
💳 Card payments Active
💰 Cash deposits Active
💷 Cash withdrawals Active
📱 Countingup app Active
🙋 Customer support Active
🎉 New account sign up Active
Active
📥 Inbound account transfers Active
📤 Outbound account transfers Active

Latest Countingup outages and incidents.

View the latest incidents for Countingup and check for official updates:

Updates:

  • Time: Sept. 7, 2020, 3:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 7, 2020, 2:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 7, 2020, 1 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 7, 2020, 12:22 p.m.
    Status: Investigating
    Update: Due to a technical issue, we are currently unable to send any SMS verification codes for applicants opening an account with us. This also impacts any existing account holders who wish to change their mobile number. We are investigating the cause and will update you shortly.

Updates:

  • Time: Aug. 25, 2020, 3:58 p.m.
    Status: Resolved
    Update: We have continued to monitor our systems, and everything is functioning normally. We apologise for any inconvenience caused by this incident.
  • Time: Aug. 25, 2020, 11:32 a.m.
    Status: Monitoring
    Update: We have a workaround in place and our customers should see performance returning to normal. We are continuing to monitor our systems and will provide further updates as needed.
  • Time: Aug. 25, 2020, 10:39 a.m.
    Status: Identified
    Update: We've identified the cause of the degraded performance, and and our team is investigating potential workarounds.
  • Time: Aug. 25, 2020, 9:52 a.m.
    Status: Investigating
    Update: We are seeing degraded performance in the app and features accessed from it. Our team is investigating.

Updates:

  • Time: May 13, 2020, 10:22 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 13, 2020, 6:48 a.m.
    Status: Monitoring
    Update: Our banking provider has now implemented a fix for the problems affecting Faster Payments. We are continuing to monitor for any further issues.
  • Time: May 13, 2020, 5:46 a.m.
    Status: Identified
    Update: Our banking provider is continuing to experience intermittent problems affecting faster payments. Some payments in are now succeeding, but not all. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
  • Time: May 12, 2020, 10:59 p.m.
    Status: Identified
    Update: One of our banking providers is experiencing technical difficulties. This is affecting the processing of inbound faster payments, which are being reversed back to the sender, and outbound faster payments, which are currently being queued as they cannot be sent. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Updates:

  • Time: April 2, 2020, 9:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 2, 2020, 9:31 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 2, 2020, 9:01 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 2, 2020, 8:38 a.m.
    Status: Investigating
    Update: One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

Updates:

  • Time: March 12, 2020, 9:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 12, 2020, 9:41 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 12, 2020, 9:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 12, 2020, 9:28 a.m.
    Status: Investigating
    Update: Please note that this might also impact inbound faster payments. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
  • Time: March 12, 2020, 9:23 a.m.
    Status: Investigating
    Update: One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Frequently Asked Questions - Countingup

Is there a Countingup outage?
The current status of Countingup is: Systems Active
Where can I find the official status page of Countingup?
The official status page for Countingup is here
How can I get notified if Countingup is down or experiencing an outage?
To get notified of any status changes to Countingup, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Countingup every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Countingup do?
Automate accounting and save money with Trustpilot's top-rated business current account.

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