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Is there an Courier outage?

Courier status: Systems Active

Last checked: 2 minutes ago

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Courier outages and incidents

Outage and incident data over the last 30 days for Courier.

There have been 0 outages or incidents for Courier in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Courier

Outlogger tracks the status of these components for Xero:

API Active
Automations Active
Courier Inbox Active
Observability Active
Web Application Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Segment Destinations Active
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Active
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active
Component Status
Active
API Active
Automations Active
Courier Inbox Active
Observability Active
Web Application Active
Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Active
Segment Destinations Active
Maintenance
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Active
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active

Latest Courier outages and incidents.

View the latest incidents for Courier and check for official updates:

Updates:

  • Time: Feb. 23, 2023, 2:18 a.m.
    Status: Resolved
    Update: The incident has been resolved. All backlogged Automations have been processed.
  • Time: Feb. 23, 2023, 2:10 a.m.
    Status: Monitoring
    Update: This issue had a broader impact that originally indicated: Instead of only automations in a "WAITING" state, all automations processing was adversely impacted. The applied fix appears to have stabilized automations execution. Backlogged automations are now being processed. The team will continue to monitor.
  • Time: Feb. 23, 2023, 1:19 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being applied to production systems. Once the fix has been applied, backlogged Automations will begin to clear out. We will post an update in the next 40 minutes.
  • Time: Feb. 23, 2023, 12:59 a.m.
    Status: Investigating
    Update: We're are currently investigating reports of a delay in resuming execution of Courier Automations while they are in a "waiting" state.

Updates:

  • Time: Feb. 23, 2023, 2:18 a.m.
    Status: Resolved
    Update: The incident has been resolved. All backlogged Automations have been processed.
  • Time: Feb. 23, 2023, 2:10 a.m.
    Status: Monitoring
    Update: This issue had a broader impact that originally indicated: Instead of only automations in a "WAITING" state, all automations processing was adversely impacted. The applied fix appears to have stabilized automations execution. Backlogged automations are now being processed. The team will continue to monitor.
  • Time: Feb. 23, 2023, 1:19 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being applied to production systems. Once the fix has been applied, backlogged Automations will begin to clear out. We will post an update in the next 40 minutes.
  • Time: Feb. 23, 2023, 12:59 a.m.
    Status: Investigating
    Update: We're are currently investigating reports of a delay in resuming execution of Courier Automations while they are in a "waiting" state.

Updates:

  • Time: Sept. 27, 2022, 4:09 p.m.
    Status: Resolved
    Update: Systems have returned to normal
  • Time: Sept. 27, 2022, 3:57 p.m.
    Status: Monitoring
    Update: A fix has been deployed to Courier's production systems and services are returning to a healthy state. The engineering team will continue to monitor.
  • Time: Sept. 27, 2022, 3:33 p.m.
    Status: Identified
    Update: We have identified the cause of the issue and are working towards resolution.
  • Time: Sept. 27, 2022, 3:06 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is affecting Courier Inbox as well as the ability to access log data. Sends are not impacted.

Updates:

  • Time: Sept. 27, 2022, 4:09 p.m.
    Status: Resolved
    Update: Systems have returned to normal
  • Time: Sept. 27, 2022, 3:57 p.m.
    Status: Monitoring
    Update: A fix has been deployed to Courier's production systems and services are returning to a healthy state. The engineering team will continue to monitor.
  • Time: Sept. 27, 2022, 3:33 p.m.
    Status: Identified
    Update: We have identified the cause of the issue and are working towards resolution.
  • Time: Sept. 27, 2022, 3:06 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is affecting Courier Inbox as well as the ability to access log data. Sends are not impacted.

Updates:

  • Time: July 26, 2022, 5:16 a.m.
    Status: Resolved
    Update: We have finished measuring the impact and will be reaching out to affected customers.
  • Time: July 25, 2022, 11:42 p.m.
    Status: Monitoring
    Update: We have confirmed our deployed fix has resolved the issue for new incoming events. We are continue to work on resolution for historical segment events that did not trigger message sends.
  • Time: July 25, 2022, 11:38 p.m.
    Status: Monitoring
    Update: We have released a fix for new incoming Segment events. We are monitoring to confirm send volume for Segment to Send returns to normal.
  • Time: July 25, 2022, 11:26 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 25, 2022, 11:24 p.m.
    Status: Identified
    Update: We have identified the issue and are preparing a release that will resolve it for new incoming Segment events. We are working to identify historical segment events that should have triggered sends that were impacted.
  • Time: July 25, 2022, 11:05 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.

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Frequently Asked Questions - Courier

Is there a Courier outage?
The current status of Courier is: Systems Active
Where can I find the official status page of Courier?
The official status page for Courier is here
How can I get notified if Courier is down or experiencing an outage?
To get notified of any status changes to Courier, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Courier every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Courier do?
Courier is an API that allows developers to design notifications once and deliver them through various channels, including email, Slack, SMS, and push notifications.

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