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Is there an Crisis Text Line outage?

Crisis Text Line status: Minor Outage

Last checked: 4 minutes ago

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Crisis Text Line outages and incidents

Outage and incident data over the last 30 days for Crisis Text Line.

There have been 0 outages or incidents for Crisis Text Line in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Crisis Text Line

Outlogger tracks the status of these components for Xero:

Canada Active
Ireland Active
United Kingdom Active
United States Active
Twilio Functions Active
Twilio SMS, Europe Active
Twilio SMS Short Code, North America Performance Issues
Component Status
Active
Canada Active
Ireland Active
United Kingdom Active
United States Active
Performance Issues
Twilio Functions Active
Twilio SMS, Europe Active
Twilio SMS Short Code, North America Performance Issues

Latest Crisis Text Line outages and incidents.

View the latest incidents for Crisis Text Line and check for official updates:

Updates:

  • Time: June 13, 2023, 8:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 8:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 16, 2022, 7:53 a.m.
    Status: Resolved
    Update: The immediate issue has been resolved. Work continues on addressing the original cause.
  • Time: June 16, 2022, 7:16 a.m.
    Status: Identified
    Update: We have observed an issue that may be causing significant performance issues on the platform and are rolling out a change to address the problem.

Updates:

  • Time: June 15, 2022, 7:39 a.m.
    Status: Resolved
    Update: This issue is now fully resolved and the platform has been performing as expected for 30 minutes.
  • Time: June 15, 2022, 7:21 a.m.
    Status: Monitoring
    Update: The issue has been resolved and the lag appears to be gone.
  • Time: June 15, 2022, 6:39 a.m.
    Status: Investigating
    Update: Lag seems to happen when taking a conversation using the "help another texter" button as well as the post-conversation survey. We are looking into the issue and will update as soon as we have more info.

Updates:

  • Time: April 19, 2022, 10:40 a.m.
    Status: Resolved
    Update: The platform is functioning normally after monitoring for a couple hours.
  • Time: April 19, 2022, 10:36 a.m.
    Status: Monitoring
    Update: The platform is functioning normally after monitoring for a couple hours.
  • Time: April 19, 2022, 8:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 19, 2022, 8:26 a.m.
    Status: Identified
    Update: The issue has been identified and we the engineering team is working on a fix.
  • Time: April 19, 2022, 7:30 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 19, 2022, 7:30 a.m.
    Status: Investigating
    Update: We are investigating issues with sending internal messages on the platform.

Updates:

  • Time: April 18, 2022, 4:15 p.m.
    Status: Resolved
    Update: The platform is functioning normally, though we continue to investigate the cause of the outage.
  • Time: April 18, 2022, 3:31 p.m.
    Status: Investigating
    Update: We are seeing signs of recovery on the platform, direct messages are being processed more reliably and CCs should be able to take conversations. We are continuing to investigate the root cause.
  • Time: April 18, 2022, 3:14 p.m.
    Status: Investigating
    Update: We are investigating issues with sending internal messages and processing conversations on the platform.

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Frequently Asked Questions - Crisis Text Line

Is there a Crisis Text Line outage?
The current status of Crisis Text Line is: Minor Outage
Where can I find the official status page of Crisis Text Line?
The official status page for Crisis Text Line is here
How can I get notified if Crisis Text Line is down or experiencing an outage?
To get notified of any status changes to Crisis Text Line, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Crisis Text Line every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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