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Is there an Crossbeam outage?

Crossbeam status: Systems Active

Last checked: 10 minutes ago

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Crossbeam outages and incidents

Outage and incident data over the last 30 days for Crossbeam.

There have been 1 outages or incidents for Crossbeam in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Crossbeam

Outlogger tracks the status of these components for Xero:

API (api.crossbeam.com) Active
Background Processing Active
Crossbeam for Sales (API) Active
Crossbeam for Sales (web) Active
Web App (app.crossbeam.com) Active
Component Status
API (api.crossbeam.com) Active
Background Processing Active
Crossbeam for Sales (API) Active
Crossbeam for Sales (web) Active
Web App (app.crossbeam.com) Active

Latest Crossbeam outages and incidents.

View the latest incidents for Crossbeam and check for official updates:

Updates:

  • Time: Oct. 28, 2022, 5:09 p.m.
    Status: Resolved
    Update: The web app and background jobs should now be functioning as normal. The root cause was a regression in the migration library our backend uses that caused an inadvertent drop of our operational schema. We have rolled back the version of this library and introduced additional measures to defend from this situation in the future. Thank you for your patience!
  • Time: Oct. 28, 2022, 4:39 p.m.
    Status: Monitoring
    Update: Crossbeam should be coming back online. We are monitoring the operational database and resolving any background processing.
  • Time: Oct. 28, 2022, 4:24 p.m.
    Status: Identified
    Update: We have identified the cause of the outage. We are working to restore one of our operational databases before the incident. We will be monitoring as we come back online.
  • Time: Oct. 28, 2022, 4:15 p.m.
    Status: Investigating
    Update: The Crossbeam backend is currently experiencing an outage. We are investigating the root cause and will provide updates regularly as we find the root cause.

Updates:

  • Time: Oct. 28, 2022, 5:09 p.m.
    Status: Resolved
    Update: The web app and background jobs should now be functioning as normal. The root cause was a regression in the migration library our backend uses that caused an inadvertent drop of our operational schema. We have rolled back the version of this library and introduced additional measures to defend from this situation in the future. Thank you for your patience!
  • Time: Oct. 28, 2022, 4:39 p.m.
    Status: Monitoring
    Update: Crossbeam should be coming back online. We are monitoring the operational database and resolving any background processing.
  • Time: Oct. 28, 2022, 4:24 p.m.
    Status: Identified
    Update: We have identified the cause of the outage. We are working to restore one of our operational databases before the incident. We will be monitoring as we come back online.
  • Time: Oct. 28, 2022, 4:15 p.m.
    Status: Investigating
    Update: The Crossbeam backend is currently experiencing an outage. We are investigating the root cause and will provide updates regularly as we find the root cause.

Updates:

  • Time: Oct. 14, 2022, 3:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2022, 7:46 p.m.
    Status: Monitoring
    Update: We've discovered the root cause of the overlap counts issue to be related to migrations we have run for performance improvements. We have deployed code to resolve this and expect any inaccurate overlap counts to be corrected at their organization's next Data Source sync. We will be monitoring for any additional issues. Thank you!
  • Time: Oct. 13, 2022, 5:04 p.m.
    Status: Identified
    Update: We have identified an issue with overlap counts not rendering properly in our Account Mapping Matrix, we will continue to investigate and provide an update as soon as possible.

Updates:

  • Time: Oct. 14, 2022, 3:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2022, 7:46 p.m.
    Status: Monitoring
    Update: We've discovered the root cause of the overlap counts issue to be related to migrations we have run for performance improvements. We have deployed code to resolve this and expect any inaccurate overlap counts to be corrected at their organization's next Data Source sync. We will be monitoring for any additional issues. Thank you!
  • Time: Oct. 13, 2022, 5:04 p.m.
    Status: Identified
    Update: We have identified an issue with overlap counts not rendering properly in our Account Mapping Matrix, we will continue to investigate and provide an update as soon as possible.

Updates:

  • Time: Aug. 2, 2022, 5:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2022, 4:12 p.m.
    Status: Monitoring
    Update: We have identified the cause of this performance issue, deployed a fix and are monitoring system performance.
  • Time: Aug. 2, 2022, 4:12 p.m.
    Status: Monitoring
    Update: We have identified the cause of this performance issue, deployed a fix and are monitoring system performance.
  • Time: Aug. 2, 2022, 4 p.m.
    Status: Investigating
    Update: We are experiencing intermittent outages due to backend issues. Our engineering team is currently investigating, and we will be posting regular updates.
  • Time: Aug. 2, 2022, 4 p.m.
    Status: Investigating
    Update: We are experiencing intermittent outages due to backend issues. Our engineering team is currently investigating, and we will be posting regular updates.

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Frequently Asked Questions - Crossbeam

Is there a Crossbeam outage?
The current status of Crossbeam is: Systems Active
Where can I find the official status page of Crossbeam?
The official status page for Crossbeam is here
How can I get notified if Crossbeam is down or experiencing an outage?
To get notified of any status changes to Crossbeam, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Crossbeam every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Crossbeam do?
Crossbeam offers free account mapping tools, a strong network, and Partner Cloud integrations to enhance partnerships, making it a powerful Partner Ecosystem Platform.

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