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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 7 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: Feb. 10, 2021, 7:54 p.m.
    Status: Resolved
    Update: Our Engineering Team has identified and resolved the data processing delay and queued events have been fully processed as of 20:45 CET. We will continue to closely monitor our platform. Let us know if we can be of any assistance.
  • Time: Feb. 10, 2021, 4:50 p.m.
    Status: Identified
    Update: We have identified a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. The data is received and queued by our system but will only be processed and visible in your segments with delay. Our Engineering Team has identified the root cause and we will post updates as they become available. Please accept our apologies for the inconvenience this causes and do let our Support Team know if you have any questions on this. Thank you very much for your understanding.

Updates:

  • Time: Dec. 15, 2020, 11:57 a.m.
    Status: Resolved
    Update: This incident has been resolved and after monitoring it during working hours until now, we did not see any more errors. We apologise sincerely for any inconveniences this has caused you and thank you for your understanding.
  • Time: Dec. 15, 2020, 11:57 a.m.
    Status: Resolved
    Update: This incident has been resolved and after monitoring it during working hours until now, we did not see any more errors. We apologise sincerely for any inconveniences this has caused you and thank you for your understanding.
  • Time: Dec. 14, 2020, 8:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented on our network provider's side and we are monitoring the results.
  • Time: Dec. 14, 2020, 8:22 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 14, 2020, 8:22 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 14, 2020, 4:09 p.m.
    Status: Identified
    Update: The cause has been identified and our team is assessing potential solutions together with our network provider. We will keep you updated and thank you so much for your understanding.
  • Time: Dec. 14, 2020, 4:09 p.m.
    Status: Identified
    Update: The cause has been identified and our team is assessing potential solutions together with our network provider. We will keep you updated and thank you so much for your understanding.
  • Time: Dec. 14, 2020, 1:17 p.m.
    Status: Identified
    Update: We currently see occasional connection problems with some traffic into or leaving our data center for a small amount of requests (less than 1%). Since retries are working successfully, no incoming data is being lost. Our teams are currently analysing the issue and working on mitigations. Our apologies for the inconvenience this is causing. Your CrossEngage Team
  • Time: Dec. 14, 2020, 1:17 p.m.
    Status: Identified
    Update: We currently see occasional connection problems with some traffic into or leaving our data center for a small amount of requests (less than 1%). Since retries are working successfully, no incoming data is being lost. Our teams are currently analysing the issue and working on mitigations. Our apologies for the inconvenience this is causing. Your CrossEngage Team

Updates:

  • Time: Dec. 8, 2020, 8:06 p.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems and not having identified any further data processing delays we are marking this incident as resolved. Feel free to reach out if you have any further questions.
  • Time: Dec. 8, 2020, 6:11 p.m.
    Status: Monitoring
    Update: Our Engineering Team has identified and resolved the data processing delay and queued events have been fully processed as of 19:00 CET. We will continue to closely monitor our platform. Let us know if we can be of any assistance.
  • Time: Dec. 8, 2020, 12:27 p.m.
    Status: Identified
    Update: We have identified a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. The data is received and queued by our system but will only be processed and visible in your segments with delay. Our Engineering Team has identified the root cause and we will post updates as they become available. Please accept our apologies for the inconvenience this causes and do let our Support Team know if you have any questions on this. Thank you very much for your understanding.

Updates:

  • Time: Dec. 8, 2020, 8:06 p.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems and not having identified any further data processing delays we are marking this incident as resolved. Feel free to reach out if you have any further questions.
  • Time: Dec. 8, 2020, 6:11 p.m.
    Status: Monitoring
    Update: Our Engineering Team has identified and resolved the data processing delay and queued events have been fully processed as of 19:00 CET. We will continue to closely monitor our platform. Let us know if we can be of any assistance.
  • Time: Dec. 8, 2020, 12:27 p.m.
    Status: Identified
    Update: We have identified a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. The data is received and queued by our system but will only be processed and visible in your segments with delay. Our Engineering Team has identified the root cause and we will post updates as they become available. Please accept our apologies for the inconvenience this causes and do let our Support Team know if you have any questions on this. Thank you very much for your understanding.

Updates:

  • Time: Oct. 16, 2020, 6:52 a.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems and not having identified any further data processing delays we are marking this incident as resolved. Feel free to reach out if you have any further questions.
  • Time: Oct. 15, 2020, 8:52 p.m.
    Status: Monitoring
    Update: Our Engineering Team has identified and resolved the data processing delay and queued events have been fully processed as of 22:20 CET. We will continue to closely monitor our platform. Let us know if we can be of any assistance.
  • Time: Oct. 15, 2020, 11:58 a.m.
    Status: Identified
    Update: We have identified a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. The data is received and queued by our system but will only be processed and visible in your segments with delay. Our Engineering Team has identified the root cause and we will post updates as they become available. Please accept our apologies for the inconvenience this causes and do let our Support Team know if you have any questions on this. Thank you very much for your understanding.
  • Time: Oct. 15, 2020, 11:58 a.m.
    Status: Identified
    Update: We have identified a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. The data is received and queued by our system but will only be processed and visible in your segments with delay. Our Engineering Team has identified the root cause and we will post updates as they become available. Please accept our apologies for the inconvenience this causes and do let our Support Team know if you have any questions on this. Thank you very much for your understanding.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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