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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 3 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: Nov. 4, 2021, 10:18 p.m.
    Status: Resolved
    Update: The platform has fully recovered and all systems are back to normal. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team
  • Time: Nov. 4, 2021, 6:25 p.m.
    Status: Monitoring
    Update: A solution has been implemented and our infrastructure is now recovering All buffered user updates and events will be processed as soon as possible. We will monitor its progress and we will post an update as soon as the platform is fully recovered.
  • Time: Nov. 4, 2021, 4:44 p.m.
    Status: Identified
    Update: The cause has been identified and our team is working on fully restoring all functionality. All user updates and events are being buffered and will be processed as soon as the situation is resolved.
  • Time: Nov. 4, 2021, 4:12 p.m.
    Status: Investigating
    Update: Our server provider has informed us of degraded network performance. Due to this, the following components of our system are affected: - Audience Campaign Dispatch - Realtime Campaign Dispatch - Segmentation We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team

Updates:

  • Time: Nov. 4, 2021, 10:18 p.m.
    Status: Resolved
    Update: The platform has fully recovered and all systems are back to normal. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team
  • Time: Nov. 4, 2021, 6:25 p.m.
    Status: Monitoring
    Update: A solution has been implemented and our infrastructure is now recovering All buffered user updates and events will be processed as soon as possible. We will monitor its progress and we will post an update as soon as the platform is fully recovered.
  • Time: Nov. 4, 2021, 4:44 p.m.
    Status: Identified
    Update: The cause has been identified and our team is working on fully restoring all functionality. All user updates and events are being buffered and will be processed as soon as the situation is resolved.
  • Time: Nov. 4, 2021, 4:12 p.m.
    Status: Investigating
    Update: Our server provider has informed us of degraded network performance. Due to this, the following components of our system are affected: - Audience Campaign Dispatch - Realtime Campaign Dispatch - Segmentation We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team

Updates:

  • Time: March 5, 2021, 7:30 p.m.
    Status: Resolved
    Update: After thoroughly monitoring affected components we are marking this incident as resolved. Thank you very much for your patience and please do reach out if you have any further queries.
  • Time: March 5, 2021, 5:11 p.m.
    Status: Monitoring
    Update: The system is now fully back up and running. Campaign dispatching has been resumed & we will continue to monitor the situation together with our provider.
  • Time: March 5, 2021, 3:18 p.m.
    Status: Identified
    Update: The root cause has been identified. We see improvement in API responsible for event and user updates. The data is received and queued by our system successfully now. Campaigns remain paused.
  • Time: March 5, 2021, 3:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 5, 2021, 3 p.m.
    Status: Investigating
    Update: The downgraded performance that our data center is experiencing is still in progress. Our team continues to closely work with our provider in order to resolve the situation as soon as possible. We and our provider are aware of the impact this is causing to you and we are trying with full force to resolve the issue. As a precautionary measure we have paused campaign dispatching until the issue is resolved. We apologize for the inconvenience that this is causing to you.
  • Time: March 5, 2021, 1:39 p.m.
    Status: Investigating
    Update: We are currently investigating occasional connection problems with some traffic into our data center. Our team is working closely with our provider to resolve the current situation and we will send regular updates regarding progress.

Updates:

  • Time: March 5, 2021, 7:30 p.m.
    Status: Resolved
    Update: After thoroughly monitoring affected components we are marking this incident as resolved. Thank you very much for your patience and please do reach out if you have any further queries.
  • Time: March 5, 2021, 5:11 p.m.
    Status: Monitoring
    Update: The system is now fully back up and running. Campaign dispatching has been resumed & we will continue to monitor the situation together with our provider.
  • Time: March 5, 2021, 3:18 p.m.
    Status: Identified
    Update: The root cause has been identified. We see improvement in API responsible for event and user updates. The data is received and queued by our system successfully now. Campaigns remain paused.
  • Time: March 5, 2021, 3:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 5, 2021, 3 p.m.
    Status: Investigating
    Update: The downgraded performance that our data center is experiencing is still in progress. Our team continues to closely work with our provider in order to resolve the situation as soon as possible. We and our provider are aware of the impact this is causing to you and we are trying with full force to resolve the issue. As a precautionary measure we have paused campaign dispatching until the issue is resolved. We apologize for the inconvenience that this is causing to you.
  • Time: March 5, 2021, 1:39 p.m.
    Status: Investigating
    Update: We are currently investigating occasional connection problems with some traffic into our data center. Our team is working closely with our provider to resolve the current situation and we will send regular updates regarding progress.

Updates:

  • Time: Feb. 10, 2021, 7:54 p.m.
    Status: Resolved
    Update: Our Engineering Team has identified and resolved the data processing delay and queued events have been fully processed as of 20:45 CET. We will continue to closely monitor our platform. Let us know if we can be of any assistance.
  • Time: Feb. 10, 2021, 4:50 p.m.
    Status: Identified
    Update: We have identified a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. The data is received and queued by our system but will only be processed and visible in your segments with delay. Our Engineering Team has identified the root cause and we will post updates as they become available. Please accept our apologies for the inconvenience this causes and do let our Support Team know if you have any questions on this. Thank you very much for your understanding.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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