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Is there an Cuseum outage?

Cuseum status: Systems Active

Last checked: 5 minutes ago

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Cuseum outages and incidents

Outage and incident data over the last 30 days for Cuseum.

There have been 0 outages or incidents for Cuseum in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cuseum

Outlogger tracks the status of these components for Xero:

CMS / Main App Active
Member Portal Active
Mobile Apps Active
Web Apps Active
Distribution API Active
Fetch API Active
Generation API Active
Guest Passes Active
Push Notifications API Active
SFTP Active
SMS / Text Messaging Active
[Third-party] ACME Active
[Third-party] Blackbaud Altru® Active
[Third-party] Blackbaud Raiser's Edge NXT® Active
[Third-party] Neon CRM Active
[Third-party] Raiser's Edge® Active
[Third-party] Salesforce Active
[Third-party] Spektrix Active
[Third-party] Tessitura CRM Active
[Third-party] Zapier Active
Component Status
CMS / Main App Active
Member Portal Active
Mobile Apps Active
Web Apps Active
Active
Distribution API Active
Fetch API Active
Generation API Active
Guest Passes Active
Push Notifications API Active
SFTP Active
SMS / Text Messaging Active
Active
[Third-party] ACME Active
[Third-party] Blackbaud Altru® Active
[Third-party] Blackbaud Raiser's Edge NXT® Active
[Third-party] Neon CRM Active
[Third-party] Raiser's Edge® Active
[Third-party] Salesforce Active
[Third-party] Spektrix Active
[Third-party] Tessitura CRM Active
[Third-party] Zapier Active

Latest Cuseum outages and incidents.

View the latest incidents for Cuseum and check for official updates:

Updates:

  • Time: July 22, 2024, 6:31 p.m.
    Status: Resolved
    Update: We are pleased to report that the issue with third-party integrations using CrowdStrike has been resolved. We have confirmed that all systems are operating as expected. We are still monitoring for any residual impact. If you have any further questions or concerns, please don't hesitate to contact our support team.
  • Time: July 21, 2024, 7:34 a.m.
    Status: Monitoring
    Update: Blackbaud Altru® and Blackbaud Raiser's Edge NXT® operational again. We are still monitoring Raiser's Edge® and Tessitura outage.
  • Time: July 20, 2024, 5:51 a.m.
    Status: Identified
    Update: We are still monitoring the status of the outage.
  • Time: July 19, 2024, 1:07 p.m.
    Status: Identified
    Update: We have identified that multiple integrations are impacted by the global IT outage affecting third-party services (CrowdStrike / Windows). We will continue to provide updates on the progress. If you require further information, please do not hesitate to contact our support team.

Updates:

  • Time: June 28, 2024, 8:22 p.m.
    Status: Resolved
    Update: We are pleased to report that the issue with Blackbaud Altru® API has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. ---- Full track about the issue on Blackbaud Altru® API: https://status.blackbaud.com/incidents/c3dthxf0s8qy
  • Time: June 28, 2024, 6:23 a.m.
    Status: Monitoring
    Update: Update from Blackbaud Altru®: Engineers have deployed a fix for the API request errors. We are continuing to monitor system performance. We will provide a progress update at 10:30AM ET. Please continue to reference this page for updates. ---- You can follow their updates here: https://status.blackbaud.com/incidents/c3dthxf0s8qy
  • Time: June 27, 2024, 3:56 p.m.
    Status: Identified
    Update: Update from Blackbaud Altru®: Our efforts to diagnose and resolve this issue were impacted on 6-26 by an Azure outage in the US East Region, which was resolved around 8:30 PM on 6-26. With yesterday's outage resolved, we have been able to identify the root cause of this issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates. ---- You can follow their updates here: https://status.blackbaud.com/incidents/c3dthxf0s8qy
  • Time: June 26, 2024, 1:40 p.m.
    Status: Investigating
    Update: Update from Blackbaud Altru®: Following the configuration change, we continue to see intermittent occurrences of these errors in logs and embedded OData connections, and are continuing to investigate. Please continue to reference this page for update. You can follow the progress here: https://status.blackbaud.com/incidents/c3dthxf0s8qy
  • Time: June 26, 2024, 1:58 a.m.
    Status: Monitoring
    Update: Update from Blackbaud Altru team: Engineers have made a configuration change and are now seeing a lower volume of authorization errors coming from API requests. We will continue to monitor overnight to determine if additional changes are needed. Please continue to reference this page for updates. We expect to have additional updates by 11:00 AM ET. You can follow the progress here: https://status.blackbaud.com/incidents/c3dthxf0s8qy
  • Time: June 25, 2024, 2:33 p.m.
    Status: Identified
    Update: We have identified an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is monitoring Blackbaud's progress in resolving the issue. You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/c3dthxf0s8qy If you require further information, please don't hesitate to contact our support team.

Updates:

  • Time: June 18, 2024, 3:17 p.m.
    Status: Resolved
    Update: We are pleased to report that the issue with Altru integration has been resolved. If you have any further questions or concerns, please don't hesitate to contact our support team. Blackbaud Altru status about the issue: https://status.blackbaud.com/incidents/r7clgsjb1j0l
  • Time: June 18, 2024, 3:46 a.m.
    Status: Identified
    Update: We have identified an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is monitoring Blackbaud's progress in resolving the issue. You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/r7clgsjb1j0l If you require further information, please don't hesitate to contact our support team.

Updates:

  • Time: March 29, 2024, 5:07 p.m.
    Status: Resolved
    Update: We are pleased to report that the issue with Digital Membership has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.
  • Time: March 29, 2024, 3:40 p.m.
    Status: Monitoring
    Update: We are glad to let you know that a fix was implemented and system is working on the pending processes. In addition, we are monitoring to ensure that everything is working as usual. Thanks for comprehension on this matter!
  • Time: March 29, 2024, 3:21 p.m.
    Status: Identified
    Update: We are experiencing some delays in processing cards. We are working as fast as possible to resolve this situation and will provide updates on our progress. We apologize for any disruption this may have caused.

Updates:

  • Time: Sept. 27, 2023, 7:28 p.m.
    Status: Resolved
    Update: We are pleased to report that the issue with SMS Notifications has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.
  • Time: Sept. 27, 2023, 5:28 p.m.
    Status: Identified
    Update: We have identified the issue affecting SMS Notifications. It appears that the notifications are delayed. Our team is now working diligently to resolve the issue. We will provide updates on our progress. If you require further information, please don't hesitate to contact our support team. We apologize for any disruption this may have caused.

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Frequently Asked Questions - Cuseum

Is there a Cuseum outage?
The current status of Cuseum is: Systems Active
Where can I find the official status page of Cuseum?
The official status page for Cuseum is here
How can I get notified if Cuseum is down or experiencing an outage?
To get notified of any status changes to Cuseum, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cuseum every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cuseum do?
Cuseum offers a mobile engagement app platform and digital membership card solution to help museums, attractions, and nonprofits boost engagement.

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