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Is there an DataClover outage?

DataClover status: Systems Active

Last checked: 3 minutes ago

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DataClover outages and incidents

Outage and incident data over the last 30 days for DataClover.

There have been 0 outages or incidents for DataClover in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DataClover

Outlogger tracks the status of these components for Xero:

ServicePulse Active
ECommerce Active
Service Scheduling Active
Component Status
ServicePulse Active
Active
ECommerce Active
Service Scheduling Active

Latest DataClover outages and incidents.

View the latest incidents for DataClover and check for official updates:

Updates:

  • Time: June 13, 2023, 9:51 p.m.
    Status: Resolved
    Update: The AWS service outage has been resolved and all DataClover products are functioning normally.
  • Time: June 13, 2023, 7:39 p.m.
    Status: Identified
    Update: DataClover utilizes Amazon Web Services (AWS) for application infrastructure. AWS is currently experiencing problems with its services that are also impacting the performance and availability of DataClover products. Once AWS services have been restored, we will evaluate the status of the DataClover products and restore those to normal operations as quickly as possible.

Updates:

  • Time: July 29, 2022, 1:14 p.m.
    Status: Resolved
    Update: We confirmed with our cloud infrastructure provider that there were service issues on their side that caused this problem. Those issues are resolved, and all services are running normally.
  • Time: July 28, 2022, 2:12 p.m.
    Status: Monitoring
    Update: The intermittent errors we were experiencing with Dealer Service Hub and E-Shop are no longer occurring, and both applications are performing normally. We will continue to monitor the applications and are continuing our investigation into the root cause of the problem.
  • Time: July 27, 2022, 6:11 p.m.
    Status: Investigating
    Update: We are experiencing intermittent errors when loading Dealer Service Hub and E-Shop pages. We are investigating the problem and will provide more updates as they are available.

Updates:

  • Time: Dec. 8, 2021, 3:13 a.m.
    Status: Resolved
    Update: We have confirmed the incident has been resolved and all affected solutions are fully operational.
  • Time: Dec. 8, 2021, 12:12 a.m.
    Status: Monitoring
    Update: We continue to experience degraded performance with our DealerServiceHUB platform. The ServicePulse solution is available and operational.
  • Time: Dec. 7, 2021, 6:15 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 7, 2021, 6:14 p.m.
    Status: Monitoring
    Update: DataClover utilizes multiple AWS services within our suite of products. Due to an ongoing AWS outage, we are experiencing intermittent errors and availability within our products. We anticipate that our product performance will return to normal as AWS restores its services. We will provide updates as they become available.

Updates:

  • Time: Sept. 1, 2021, 3:02 p.m.
    Status: Resolved
    Update: The DataClover team performed a routine code deployment to implement new application features and enhancements. During the deployment, a conflict occurred with running processes resulting in database locks. This caused Service Pulse to become unresponsive. Users were unable to connect to the application during this time. Internal monitoring processes alerted the team of the issue within minutes of the deployment. The team was able to investigate and resolve the issue by 9:00 am.

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Frequently Asked Questions - DataClover

Is there a DataClover outage?
The current status of DataClover is: Systems Active
Where can I find the official status page of DataClover?
The official status page for DataClover is here
How can I get notified if DataClover is down or experiencing an outage?
To get notified of any status changes to DataClover, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DataClover every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DataClover do?
DataClover uses technology and data to assist dealerships in selling service contracts, OEM programs, PPM plans, and other services to retain service customers.

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