Company Logo

Is there an Device Magic outage?

Device Magic status: Systems Active

Last checked: 2 minutes ago

Get notified about any outages, downtime or incidents for Device Magic and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Device Magic outages and incidents

Outage and incident data over the last 30 days for Device Magic.

There have been 2 outages or incidents for Device Magic in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Device Magic

Outlogger tracks the status of these components for Xero:

Device Magic Systems Active
Dispatches Active
Forms Website Active
Long Running Delivery Queue Active
SMS Text Delivery Active
Submission Deliveries Active
Submission Resending Active
Component Status
Device Magic Systems Active
Dispatches Active
Forms Website Active
Long Running Delivery Queue Active
SMS Text Delivery Active
Submission Deliveries Active
Submission Resending Active

Latest Device Magic outages and incidents.

View the latest incidents for Device Magic and check for official updates:

Updates:

  • Time: Nov. 7, 2024, 9:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2024, 2:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 31, 2024, 4:28 p.m.
    Status: Investigating
    Update: We are currently aware of an issue causing slower-than-normal page loading times for some users. Our team is investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please stay tuned for updates. This delay is NOT affecting the mobile app or submission deliveries.

Updates:

  • Time: Oct. 30, 2024, 6:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2024, 4:40 p.m.
    Status: Identified
    Update: We are currently experiencing some delays in delivery processing. The issue has been identified and a resolution will be in place shortly. Thank you for your patience!

Updates:

  • Time: Sept. 5, 2024, 10:05 p.m.
    Status: Resolved
    Update: Delivery times have returned to normal.
  • Time: Sept. 5, 2024, 6:47 p.m.
    Status: Monitoring
    Update: Due to higher than normal volume the system is experiencing delays in deliveries. The team has added more horsepower to the system to work through the backlog as quickly as possible. We apologize for any inconvenience this may cause and thank you for your patience.

Updates:

  • Time: Aug. 30, 2024, 1:05 p.m.
    Status: Resolved
    Update: All submissions have been processed behind the scenes and we have been monitoring with no new issues. We will be rolling back the mobile client changes in the next update so that local submissions are automatically removed as they were before.
  • Time: Aug. 15, 2024, 10:04 p.m.
    Status: Monitoring
    Update: We will continue to monitor submissions to ensure that this issue is resolved and will be releasing an update to the iOS client to remove the temporary change to ensure submissions were not removed from the device.
  • Time: Aug. 15, 2024, 9:03 p.m.
    Status: Identified
    Update: Our team have identified the root cause and we are able to fix this server side. We are actively reviewing for all instances where this occurred and are re-processing the submissions. We expect to have all submissions re-processed in the next 24 hours.
  • Time: Aug. 15, 2024, 12:31 a.m.
    Status: Investigating
    Update: We believe we have found the core problem and are working on testing a fix. Fortunately, we appear to have all of the data from the submissions and should be able to recover and re-process any submissions with the issue. If you notice anything missing, please contact support to make sure that it is being tracked.
  • Time: Aug. 9, 2024, 3:24 p.m.
    Status: Investigating
    Update: While we continue to investigate the issue, we have released iOS release 2024.4.3. This release will retain submissions past the "Days Submissions Stored" date to ensure there is no data loss.
  • Time: Aug. 8, 2024, 3:23 p.m.
    Status: Investigating
    Update: We have released 2024.4.2 that should address this issue, and recommend all users on 2024.4.0 or 2024.4.1 update to this release as soon as possible. We continue to investigate the root cause and will update here when we have a full resolution. If you are experiencing data loss problems, the only place where the full copy of the data resides is on the device. This data is seen as completed on your device and will get automatically deleted based on the "Days Submissions Stored" value. Action: If you notice any problems with data missing, you can set the value for "Days Submissions Stored" to some larger value (for example 30 days) to ensure that the local copies are not deleted until you have verified that there was no data missing in the cloud copy.
  • Time: Aug. 8, 2024, 3:17 p.m.
    Status: Investigating
    Update: We are investigating cases where submissions from iOS devices running builds 2024.4.0 or 2024.4.1 may have some of the data in the submission not be received in the cloud.

Updates:

  • Time: July 19, 2024, 6:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 1:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 18, 2024, 9:03 p.m.
    Status: Identified
    Update: The team has a temporary fix in place at the moment and users should see improved speed in downloading of resources/dispatches. Please recommend to all users to update their apps to the latest versions. - Device Magic Android = 2024.4.0 - Device Magic iOS = 2024.3.5 There is still an ongoing investigation into the underlying cause of the issue. We appreciate your patience and understanding and apologize for any inconvenience this may cause.
  • Time: July 18, 2024, 6:07 p.m.
    Status: Investigating
    Update: Some customers are currently experiencing mobile app issues with "Downloading Resources" and slow loading dispatches. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

Check the status of similar companies and alternatives to Device Magic

Smartsheet
Smartsheet

Systems Active

ESS (Public)
ESS (Public)

Systems Active

ESS (Public)
ESS (Public)

Systems Active

Cloudera
Cloudera

Systems Active

New Relic
New Relic

Systems Active

Boomi
Boomi

Systems Active

AppsFlyer
AppsFlyer

Systems Active

Imperva
Imperva

Systems Active

Bazaarvoice
Bazaarvoice

Issues Detected

Optimizely
Optimizely

Systems Active

Electric
Electric

Systems Active

ABBYY
ABBYY

Systems Active

Frequently Asked Questions - Device Magic

Is there a Device Magic outage?
The current status of Device Magic is: Systems Active
Where can I find the official status page of Device Magic?
The official status page for Device Magic is here
How can I get notified if Device Magic is down or experiencing an outage?
To get notified of any status changes to Device Magic, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Device Magic every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Device Magic do?
A mobile forms app that captures field data, signatures, work orders, checklists, and more from teams. Collect data anywhere, even offline.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free