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Is there an Digital Pharmacist outage?

Digital Pharmacist status: Systems Active

Last checked: 7 minutes ago

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Digital Pharmacist outages and incidents

Outage and incident data over the last 30 days for Digital Pharmacist.

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Digital Pharmacist

Outlogger tracks the status of these components for Xero:

Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Website Services Active
Component Status
Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Active
Website Services Active

Latest Digital Pharmacist outages and incidents.

View the latest incidents for Digital Pharmacist and check for official updates:

Updates:

  • Time: June 19, 2020, 1:13 p.m.
    Status: Resolved
    Update: The issue is resolved.
  • Time: June 17, 2020, 9:16 p.m.
    Status: Monitoring
    Update: The issue has been resolved. We will continue to monitor the changes made over the next 4 hours.
  • Time: June 17, 2020, 6:52 p.m.
    Status: Identified
    Update: After further analysis, the NPE IVR is not impacted by this performance degradation.
  • Time: June 17, 2020, 6:51 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 17, 2020, 6:04 p.m.
    Status: Identified
    Update: We are currently experiencing some degraded performance in our voice services. We have identified the issue and are working on a correction. Thank you for your patience.

Updates:

  • Time: June 19, 2020, 1:13 p.m.
    Status: Resolved
    Update: The issue is resolved.
  • Time: June 17, 2020, 9:16 p.m.
    Status: Monitoring
    Update: The issue has been resolved. We will continue to monitor the changes made over the next 4 hours.
  • Time: June 17, 2020, 6:52 p.m.
    Status: Identified
    Update: After further analysis, the NPE IVR is not impacted by this performance degradation.
  • Time: June 17, 2020, 6:51 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 17, 2020, 6:04 p.m.
    Status: Identified
    Update: We are currently experiencing some degraded performance in our voice services. We have identified the issue and are working on a correction. Thank you for your patience.

Updates:

  • Time: June 17, 2020, 1:39 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: June 16, 2020, 4:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 16, 2020, 3:22 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 17, 2020, 1:39 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: June 16, 2020, 4:38 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 16, 2020, 3:22 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 20, 2020, 7:43 p.m.
    Status: Resolved
    Update: The refill processing actions to manage the increase in volume have proven effective. Thank you for your patience.
  • Time: May 20, 2020, 7:43 p.m.
    Status: Resolved
    Update: The refill processing actions to manage the increase in volume have proven effective. Thank you for your patience.
  • Time: May 20, 2020, 3:39 p.m.
    Status: Monitoring
    Update: Corrective actions and resources applied to manage demand. We are continuing to monitor processing to ensure timely refills.
  • Time: May 20, 2020, 3:39 p.m.
    Status: Monitoring
    Update: Corrective actions and resources applied to manage demand. We are continuing to monitor processing to ensure timely refills.
  • Time: May 20, 2020, 3:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 20, 2020, 3:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 20, 2020, 3:20 p.m.
    Status: Identified
    Update: Due to a significant increase in refills, our refill processing may appear slower than normal, we are taking corrective actions.
  • Time: May 20, 2020, 3:20 p.m.
    Status: Identified
    Update: Due to a significant increase in refills, our refill processing may appear slower than normal, we are taking corrective actions.

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Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?
The current status of Digital Pharmacist is: Systems Active
Where can I find the official status page of Digital Pharmacist?
The official status page for Digital Pharmacist is here
How can I get notified if Digital Pharmacist is down or experiencing an outage?
To get notified of any status changes to Digital Pharmacist, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Digital Pharmacist every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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