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Is there an Digital Pharmacist outage?

Digital Pharmacist status: Systems Active

Last checked: 4 minutes ago

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Digital Pharmacist outages and incidents

Outage and incident data over the last 30 days for Digital Pharmacist.

There have been 0 outages or incidents for Digital Pharmacist in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Digital Pharmacist

Outlogger tracks the status of these components for Xero:

Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Website Services Active
Component Status
Content Services Active
Inbox / Messaging Active
MedsOnCue Active
Mobile App Services Active
Newsletters Active
Pharmacy Dashboard Active
Refill Processing Active
Active
Digital Pharmacist IVR Services (Legacy Cloud) Active
NPE IVR Active
Vow IVR Active
Active
Outbound SMS Messaging Service Active
Outbound Voice Messaging Service Active
Active
Website Services Active

Latest Digital Pharmacist outages and incidents.

View the latest incidents for Digital Pharmacist and check for official updates:

Updates:

  • Time: May 4, 2020, 10:27 p.m.
    Status: Resolved
    Update: This was resolved 5/4 at 4:30pm CT.

Updates:

  • Time: May 4, 2020, 10:27 p.m.
    Status: Resolved
    Update: This was resolved 5/4 at 4:30pm CT.

Updates:

  • Time: May 1, 2020, 10:03 p.m.
    Status: Resolved
    Update: SMS Text to Refill was down from April 28 at 7:00 PM until May 1 at 10:00 AM. This was a result final corrections to our reverting our Telemanager Systems back to a previous version.
  • Time: May 1, 2020, 10:03 p.m.
    Status: Resolved
    Update: SMS Text to Refill was down from April 28 at 7:00 PM until May 1 at 10:00 AM. This was a result final corrections to our reverting our Telemanager Systems back to a previous version.

Updates:

  • Time: April 29, 2020, 1:25 p.m.
    Status: Resolved
    Update: After monitoring for a full week to ensure our actions to resolve the issue were successful, the incident is resolved. Thank you for your patience. We will be providing a report of the issue within the week.
  • Time: April 22, 2020, 3:57 p.m.
    Status: Monitoring
    Update: We have reverted our changes back to a stable solution. We are monitoring to ensure that services are delivered consistently. If you are experiencing issues with WebSocket connections or are receiving faxes instead of PMS updates, please reboot your Windows box that is runing WebSockets.
  • Time: April 22, 2020, 3:21 p.m.
    Status: Identified
    Update: Over the last two weeks, we have been experiencing intermittent issues from updates we made that have caused problems with our clients. We are reverting our changes from the last two weeks to a stable solution. If you are experiencing issues with your websockets, please reboot your Windows box.
  • Time: April 21, 2020, 9:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 21, 2020, 4:25 p.m.
    Status: Investigating
    Update: We are investigating reports of IVR Issues.

Updates:

  • Time: April 29, 2020, 1:25 p.m.
    Status: Resolved
    Update: After monitoring for a full week to ensure our actions to resolve the issue were successful, the incident is resolved. Thank you for your patience. We will be providing a report of the issue within the week.
  • Time: April 22, 2020, 3:57 p.m.
    Status: Monitoring
    Update: We have reverted our changes back to a stable solution. We are monitoring to ensure that services are delivered consistently. If you are experiencing issues with WebSocket connections or are receiving faxes instead of PMS updates, please reboot your Windows box that is runing WebSockets.
  • Time: April 22, 2020, 3:21 p.m.
    Status: Identified
    Update: Over the last two weeks, we have been experiencing intermittent issues from updates we made that have caused problems with our clients. We are reverting our changes from the last two weeks to a stable solution. If you are experiencing issues with your websockets, please reboot your Windows box.
  • Time: April 21, 2020, 9:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 21, 2020, 4:25 p.m.
    Status: Investigating
    Update: We are investigating reports of IVR Issues.

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Frequently Asked Questions - Digital Pharmacist

Is there a Digital Pharmacist outage?
The current status of Digital Pharmacist is: Systems Active
Where can I find the official status page of Digital Pharmacist?
The official status page for Digital Pharmacist is here
How can I get notified if Digital Pharmacist is down or experiencing an outage?
To get notified of any status changes to Digital Pharmacist, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Digital Pharmacist every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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