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Is there an Dispatch outage?

Dispatch status: Minor Outage

Last checked: 4 minutes ago

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Dispatch outages and incidents

Outage and incident data over the last 30 days for Dispatch.

There have been 2 outages or incidents for Dispatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Dispatch

Outlogger tracks the status of these components for Xero:

API Availability Active
AWS ec2-us-east-1 Active
Corporate Website Active
Customer Portal Active
Dashboards and Reports Active
Events API Active
Integration Endpoints Active
Mobile Applications Active
Third Party Integrations Active
URL Shortener Service Active
Web Application Performance Issues
Files API Active
Email Active
Inbox Active
Router Active
SMS Active
Component Status
API Availability Active
AWS ec2-us-east-1 Active
Corporate Website Active
Customer Portal Active
Dashboards and Reports Active
Events API Active
Integration Endpoints Active
Mobile Applications Active
Third Party Integrations Active
URL Shortener Service Active
Web Application Performance Issues
Active
Files API Active
Active
Email Active
Inbox Active
Router Active
SMS Active

Latest Dispatch outages and incidents.

View the latest incidents for Dispatch and check for official updates:

Updates:

  • Time: Aug. 6, 2020, 4:46 p.m.
    Status: Resolved
    Update: Between 9:30PM Eastern on 8/5 until 11AM Eastern 8/6 we experienced an incident with our Email and SMS notifications. During this time certain messages that were sent did not go out. This incident has since been resolved and notifications are sending as expected. We are working on replaying the following notification types: - Customer Survey Prompts - Customer Survey Responses - Job Offers - Customer pre-appointment reminders For users of our Inbox product, you will be able to view customer messages in their respective conversations from our Work web application. Any Survey Responses that came in during this time will be visible from the "Your Reviews" report in the Work web app as well.

Updates:

  • Time: Aug. 6, 2020, 4:46 p.m.
    Status: Resolved
    Update: Between 9:30PM Eastern on 8/5 until 11AM Eastern 8/6 we experienced an incident with our Email and SMS notifications. During this time certain messages that were sent did not go out. This incident has since been resolved and notifications are sending as expected. We are working on replaying the following notification types: - Customer Survey Prompts - Customer Survey Responses - Job Offers - Customer pre-appointment reminders For users of our Inbox product, you will be able to view customer messages in their respective conversations from our Work web application. Any Survey Responses that came in during this time will be visible from the "Your Reviews" report in the Work web app as well.

Updates:

  • Time: July 29, 2020, 4:50 p.m.
    Status: Resolved
    Update: Between 5AM and 10:58AM ET, some customer notifications and dispatcher notifications did not get delivered for jobs that were created manually by service providers. In addition, some outbound Inbox messages from Dispatchers to Customers may not have been sent. This issue has been resolved. If outbound Inbox messages during this time do not show a confirmation of delivery method, we recommend resending.

Updates:

  • Time: July 29, 2020, 4:50 p.m.
    Status: Resolved
    Update: Between 5AM and 10:58AM ET, some customer notifications and dispatcher notifications did not get delivered for jobs that were created manually by service providers. In addition, some outbound Inbox messages from Dispatchers to Customers may not have been sent. This issue has been resolved. If outbound Inbox messages during this time do not show a confirmation of delivery method, we recommend resending.

Updates:

  • Time: July 28, 2020, 10:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2020, 8:14 p.m.
    Status: Monitoring
    Update: The vendor has reported they have solved the issue, and while we have not seen any impact on Dispatch emails, we continue to actively monitor.
  • Time: July 28, 2020, 1:46 p.m.
    Status: Monitoring
    Update: Our email service provider is reporting issues with their service. While we are seeing emails being delivered in a timely manner currently, there may be intermittent delays or delivery issues. We are monitoring and will report updates as information becomes available.

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Frequently Asked Questions - Dispatch

Is there a Dispatch outage?
The current status of Dispatch is: Minor Outage
Where can I find the official status page of Dispatch?
The official status page for Dispatch is here
How can I get notified if Dispatch is down or experiencing an outage?
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