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Is there an Dispatch outage?

Dispatch status: Minor Outage

Last checked: 6 minutes ago

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Dispatch outages and incidents

Outage and incident data over the last 30 days for Dispatch.

There have been 2 outages or incidents for Dispatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Dispatch

Outlogger tracks the status of these components for Xero:

API Availability Active
AWS ec2-us-east-1 Active
Corporate Website Active
Customer Portal Active
Dashboards and Reports Active
Events API Active
Integration Endpoints Active
Mobile Applications Active
Third Party Integrations Active
URL Shortener Service Active
Web Application Performance Issues
Files API Active
Email Active
Inbox Active
Router Active
SMS Active
Component Status
API Availability Active
AWS ec2-us-east-1 Active
Corporate Website Active
Customer Portal Active
Dashboards and Reports Active
Events API Active
Integration Endpoints Active
Mobile Applications Active
Third Party Integrations Active
URL Shortener Service Active
Web Application Performance Issues
Active
Files API Active
Active
Email Active
Inbox Active
Router Active
SMS Active

Latest Dispatch outages and incidents.

View the latest incidents for Dispatch and check for official updates:

Updates:

  • Time: Jan. 14, 2022, 11:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 14, 2022, 3:25 p.m.
    Status: Monitoring
    Update: Our notifications vendor is reporting SMS delivery delays. We are actively monitoring for updates and will note here once resolved.

Updates:

  • Time: Dec. 23, 2021, 3:04 p.m.
    Status: Resolved
    Update: Reporting dashboards in Work and Manage are operational again. In some cases you may need to select "Filters" on the top of the dashboard/report to make a change and click "Apply" to clear the errors. The dashboards may initially take longer than normal to load the first time.
  • Time: Dec. 23, 2021, 3:04 p.m.
    Status: Resolved
    Update: Reporting dashboards in Work and Manage are operational again. In some cases you may need to select "Filters" on the top of the dashboard/report to make a change and click "Apply" to clear the errors. The dashboards may initially take longer than normal to load the first time.
  • Time: Dec. 23, 2021, 12:39 a.m.
    Status: Monitoring
    Update: Our team is continuing to monitor the issue. Should anything change, we will provide another update.
  • Time: Dec. 23, 2021, 12:39 a.m.
    Status: Monitoring
    Update: Our team is continuing to monitor the issue. Should anything change, we will provide another update.
  • Time: Dec. 22, 2021, 5:59 p.m.
    Status: Identified
    Update: Due to an issue with our vendors AWS and Sisense/Periscope, reporting dashboards in Work and Manage are not displaying as expected.
  • Time: Dec. 22, 2021, 5:59 p.m.
    Status: Identified
    Update: Due to an issue with our vendors AWS and Sisense/Periscope, reporting dashboards in Work and Manage are not displaying as expected.
  • Time: Dec. 22, 2021, 3:26 p.m.
    Status: Identified
    Update: Our team has identified an issue impacting the use of Reports.

Updates:

  • Time: Dec. 15, 2021, 9:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 15, 2021, 6:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 14, 2021, 2:04 p.m.
    Status: Identified
    Update: The Map Routing Service is not operational. This impacts displaying the technician's travel route between appointments on the schedule map in Work. Their current location is displayed accurately, if known. The issue has been identified and we are working on a fix.

Updates:

  • Time: Dec. 15, 2021, 9:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 15, 2021, 6:03 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 14, 2021, 2:04 p.m.
    Status: Identified
    Update: The Map Routing Service is not operational. This impacts displaying the technician's travel route between appointments on the schedule map in Work. Their current location is displayed accurately, if known. The issue has been identified and we are working on a fix.

Updates:

  • Time: Dec. 8, 2021, 4:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: Dec. 7, 2021, 11:40 p.m.
    Status: Monitoring
    Update: We are continuing to monitor this issue, but we are seeing improvements with our photo and invoicing functionality.
  • Time: Dec. 7, 2021, 9:06 p.m.
    Status: Identified
    Update: Data delays appear to be mitigated but may still be intermittent. Other data such as PDF and Image attachments remain an issue.
  • Time: Dec. 7, 2021, 7:58 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 6:25 p.m.
    Status: Identified
    Update: Our team is continuing to investigate an issue impacting the flow of job data to Dispatch.
  • Time: Dec. 7, 2021, 4:53 p.m.
    Status: Investigating
    Update: There’s an AWS outage causing delays in processing data. We are actively investigating the AWS issue.

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Frequently Asked Questions - Dispatch

Is there a Dispatch outage?
The current status of Dispatch is: Minor Outage
Where can I find the official status page of Dispatch?
The official status page for Dispatch is here
How can I get notified if Dispatch is down or experiencing an outage?
To get notified of any status changes to Dispatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Dispatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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