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Is there an Displayr outage?

Displayr status: Systems Active

Last checked: 8 minutes ago

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Displayr outages and incidents

Outage and incident data over the last 30 days for Displayr.

There have been 1 outages or incidents for Displayr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Displayr

Outlogger tracks the status of these components for Xero:

test Active
Testing Active
app.displayr.com Active
australiaeast.displayr.com Active
canadacentral.displayr.com Active
displayr.com Active
File Uploads To Displayr Active
R Servers Active
southeastasia.displayr.com Active
westeurope.displayr.com Active
Online Library Active
Q Licensing Active
R Servers Active
Support System Active
Displayr Wiki Active
Q Wiki Active
Search On Wikis Active
Component Status
test Active
Testing Active
Active
app.displayr.com Active
australiaeast.displayr.com Active
canadacentral.displayr.com Active
displayr.com Active
File Uploads To Displayr Active
R Servers Active
southeastasia.displayr.com Active
westeurope.displayr.com Active
Active
Online Library Active
Q Licensing Active
R Servers Active
Support System Active
Active
Displayr Wiki Active
Q Wiki Active
Search On Wikis Active

Latest Displayr outages and incidents.

View the latest incidents for Displayr and check for official updates:

Updates:

  • Time: Feb. 3, 2023, 7:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 3, 2023, 7:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 3, 2023, 7:51 p.m.
    Status: Monitoring
    Update: We have applied a workaround to bypass the Azure CDN. Performance should now be back to normal. We continue to work with Microsoft Azure to identify the issue with the Azure CDN so we can return to using it in future.
  • Time: Feb. 3, 2023, 7:51 p.m.
    Status: Monitoring
    Update: We have applied a workaround to bypass the Azure CDN. Performance should now be back to normal. We continue to work with Microsoft Azure to identify the issue with the Azure CDN so we can return to using it in future.
  • Time: Feb. 3, 2023, 7:32 p.m.
    Status: Identified
    Update: We are investigating a work-around for the issue via bypassing the Microsoft Azure CDN.
  • Time: Feb. 3, 2023, 7:32 p.m.
    Status: Identified
    Update: We are investigating a work-around for the issue via bypassing the Microsoft Azure CDN.
  • Time: Feb. 3, 2023, 7:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 3, 2023, 7:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 3, 2023, 7:01 p.m.
    Status: Investigating
    Update: Since 8am CST this morning we have received reports with web pages on app.displayr.com being slow to load. We have isolated the issue to the Microsoft Azure CDN that is used to load our website assets. The CDN is operating very slowly for customers in North America and South America. Other regions do not appear to be affected at this time. We are working with Microsoft Azure to resolve this issue. Our current advice is that you should wait (up to 4 minutes) and the web page should eventually load and then it will continue to work after that, as it falls back to a working resource. So for example, if you edit a document, it may take several minutes to load, but after loading, the editing of the document will be unaffected.
  • Time: Feb. 3, 2023, 7:01 p.m.
    Status: Investigating
    Update: Since 8am CST this morning we have received reports with web pages on app.displayr.com being slow to load. We have isolated the issue to the Microsoft Azure CDN that is used to load our website assets. The CDN is operating very slowly for customers in North America and South America. Other regions do not appear to be affected at this time. We are working with Microsoft Azure to resolve this issue. Our current advice is that you should wait (up to 4 minutes) and the web page should eventually load and then it will continue to work after that, as it falls back to a working resource. So for example, if you edit a document, it may take several minutes to load, but after loading, the editing of the document will be unaffected.

Updates:

  • Time: Nov. 30, 2022, 3:35 a.m.
    Status: Resolved
    Update: This incident has been resolved in all regions.
  • Time: Nov. 30, 2022, 1:32 a.m.
    Status: Monitoring
    Update: Editing documents should now function as normal.
  • Time: Nov. 30, 2022, 1:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented and service is being restored.
  • Time: Nov. 30, 2022, 1:26 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. All existing published documents/dashboards remain accessible for users to view, however they cannot be edited or re-published.
  • Time: Nov. 30, 2022, 1:15 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 30, 2022, 3:35 a.m.
    Status: Resolved
    Update: This incident has been resolved in all regions.
  • Time: Nov. 30, 2022, 1:32 a.m.
    Status: Monitoring
    Update: Editing documents should now function as normal.
  • Time: Nov. 30, 2022, 1:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented and service is being restored.
  • Time: Nov. 30, 2022, 1:26 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. All existing published documents/dashboards remain accessible for users to view, however they cannot be edited or re-published.
  • Time: Nov. 30, 2022, 1:15 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 8, 2022, 2:55 p.m.
    Status: Resolved
    Update: A new version of Displayr has been released which ensures that documents with custom fonts can again be edited without issue. We will be conducting a post incident review to improve our systems and avoid problems of this same nature from occurring again.
  • Time: Nov. 8, 2022, 2:20 p.m.
    Status: Monitoring
    Update: The temporary fix has been rolled out to all regions. All documents with custom fonts should be working again now. Please refresh your web browser if experiencing errors. A new release of Displayr is planned within the next hour with a permanent fix.
  • Time: Nov. 8, 2022, 1:10 p.m.
    Status: Identified
    Update: The temporary workaround is currently being rolled out to all regions. Please refresh your web browser if experiencing errors.
  • Time: Nov. 8, 2022, 12:13 p.m.
    Status: Identified
    Update: We are preparing a temporary workaround within the next hour that will fix this issue for the majority of documents. A new release of Displayr with a permanent solution is being prepared for release within the next several hours.
  • Time: Nov. 8, 2022, 10:08 a.m.
    Status: Identified
    Update: A problem is occurring when editing documents that use custom fonts.
  • Time: Nov. 8, 2022, 9:35 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 8, 2022, 2:55 p.m.
    Status: Resolved
    Update: A new version of Displayr has been released which ensures that documents with custom fonts can again be edited without issue. We will be conducting a post incident review to improve our systems and avoid problems of this same nature from occurring again.
  • Time: Nov. 8, 2022, 2:20 p.m.
    Status: Monitoring
    Update: The temporary fix has been rolled out to all regions. All documents with custom fonts should be working again now. Please refresh your web browser if experiencing errors. A new release of Displayr is planned within the next hour with a permanent fix.
  • Time: Nov. 8, 2022, 1:10 p.m.
    Status: Identified
    Update: The temporary workaround is currently being rolled out to all regions. Please refresh your web browser if experiencing errors.
  • Time: Nov. 8, 2022, 12:13 p.m.
    Status: Identified
    Update: We are preparing a temporary workaround within the next hour that will fix this issue for the majority of documents. A new release of Displayr with a permanent solution is being prepared for release within the next several hours.
  • Time: Nov. 8, 2022, 10:08 a.m.
    Status: Identified
    Update: A problem is occurring when editing documents that use custom fonts.
  • Time: Nov. 8, 2022, 9:35 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Displayr

Is there a Displayr outage?
The current status of Displayr is: Systems Active
Where can I find the official status page of Displayr?
The official status page for Displayr is here
How can I get notified if Displayr is down or experiencing an outage?
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