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Is there an Displayr outage?

Displayr status: Systems Active

Last checked: a minute ago

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Displayr outages and incidents

Outage and incident data over the last 30 days for Displayr.

There have been 1 outages or incidents for Displayr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Displayr

Outlogger tracks the status of these components for Xero:

test Active
Testing Active
app.displayr.com Active
australiaeast.displayr.com Active
canadacentral.displayr.com Active
displayr.com Active
File Uploads To Displayr Active
R Servers Active
southeastasia.displayr.com Active
westeurope.displayr.com Active
Online Library Active
Q Licensing Active
R Servers Active
Support System Active
Displayr Wiki Active
Q Wiki Active
Search On Wikis Active
Component Status
test Active
Testing Active
Active
app.displayr.com Active
australiaeast.displayr.com Active
canadacentral.displayr.com Active
displayr.com Active
File Uploads To Displayr Active
R Servers Active
southeastasia.displayr.com Active
westeurope.displayr.com Active
Active
Online Library Active
Q Licensing Active
R Servers Active
Support System Active
Active
Displayr Wiki Active
Q Wiki Active
Search On Wikis Active

Latest Displayr outages and incidents.

View the latest incidents for Displayr and check for official updates:

Updates:

  • Time: June 24, 2022, 12:57 a.m.
    Status: Resolved
    Update: This issue has been resolved and was related to a temporary outage in our upload infrastructure providers.
  • Time: June 24, 2022, 12:54 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 24, 2022, 12:45 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 24, 2022, 12:44 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 30, 2022, 10:15 a.m.
    Status: Resolved
    Update: A new version of Displayr has been released with a fix. All documents are opening again.
  • Time: May 30, 2022, 10:15 a.m.
    Status: Resolved
    Update: A new version of Displayr has been released with a fix. All documents are opening again.
  • Time: May 30, 2022, 9:09 a.m.
    Status: Identified
    Update: The Displayr release process has started, so a new version with a fix should be available shortly. Please contact [email protected] if you have any critical documents that cannot be opened, as there is a manual process our support team can perform to repair your document. However, the new version should be available within 1.5 hours, and any documents should be automatically fixed afterwards.
  • Time: May 30, 2022, 9:09 a.m.
    Status: Identified
    Update: The Displayr release process has started, so a new version with a fix should be available shortly. Please contact [email protected] if you have any critical documents that cannot be opened, as there is a manual process our support team can perform to repair your document. However, the new version should be available within 1.5 hours, and any documents should be automatically fixed afterwards.
  • Time: May 30, 2022, 7:42 a.m.
    Status: Identified
    Update: The issue has been identified. The problem occurs when opening documents containing a table which had its text alignment or vertical alignment modified from the default setting. A fix is being prepared and we will release a fixed version of Displayr soon.
  • Time: May 30, 2022, 7:42 a.m.
    Status: Identified
    Update: The issue has been identified. The problem occurs when opening documents containing a table which had its text alignment or vertical alignment modified from the default setting. A fix is being prepared and we will release a fixed version of Displayr soon.
  • Time: May 30, 2022, 7:10 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: May 30, 2022, 7:10 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 8, 2022, 11:16 p.m.
    Status: Resolved
    Update: The incident has been resolved. There was an issue affecting roughly 13% of documents in Displayr (both editing and published documents) in the US region. There would be long waiting times followed by "A connection error has occurred". There was an issue with an Azure API that was reporting wrong information, causing documents to be stuck. Engineers will track diagnostic information about this API in the short term to more quickly identify when the problem occurs and resolve it manually, and in the long term we are making a technical plan to move to a more reliable Azure service.
  • Time: Feb. 8, 2022, 11:16 p.m.
    Status: Resolved
    Update: The incident has been resolved. There was an issue affecting roughly 13% of documents in Displayr (both editing and published documents) in the US region. There would be long waiting times followed by "A connection error has occurred". There was an issue with an Azure API that was reporting wrong information, causing documents to be stuck. Engineers will track diagnostic information about this API in the short term to more quickly identify when the problem occurs and resolve it manually, and in the long term we are making a technical plan to move to a more reliable Azure service.
  • Time: Feb. 8, 2022, 9:10 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Feb. 8, 2022, 9:10 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 1, 2021, 11:10 p.m.
    Status: Resolved
    Update: Microsoft has put backup DNS servers into operation, and this appears to have resolved the problem.
  • Time: April 1, 2021, 10:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 1, 2021, 10:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 1, 2021, 9:49 p.m.
    Status: Investigating
    Update: Serious problems on all services. The problems appear to be related to a DNS problem, which Microsoft Azure is investigating.

Updates:

  • Time: April 1, 2021, 11:10 p.m.
    Status: Resolved
    Update: Microsoft has put backup DNS servers into operation, and this appears to have resolved the problem.
  • Time: April 1, 2021, 10:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 1, 2021, 10:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 1, 2021, 9:49 p.m.
    Status: Investigating
    Update: Serious problems on all services. The problems appear to be related to a DNS problem, which Microsoft Azure is investigating.

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Frequently Asked Questions - Displayr

Is there a Displayr outage?
The current status of Displayr is: Systems Active
Where can I find the official status page of Displayr?
The official status page for Displayr is here
How can I get notified if Displayr is down or experiencing an outage?
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