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Is there an Displayr outage?

Displayr status: Systems Active

Last checked: 10 minutes ago

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Displayr outages and incidents

Outage and incident data over the last 30 days for Displayr.

There have been 1 outages or incidents for Displayr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Displayr

Outlogger tracks the status of these components for Xero:

test Active
Testing Active
app.displayr.com Active
australiaeast.displayr.com Active
canadacentral.displayr.com Active
displayr.com Active
File Uploads To Displayr Active
R Servers Active
southeastasia.displayr.com Active
westeurope.displayr.com Active
Online Library Active
Q Licensing Active
R Servers Active
Support System Active
Displayr Wiki Active
Q Wiki Active
Search On Wikis Active
Component Status
test Active
Testing Active
Active
app.displayr.com Active
australiaeast.displayr.com Active
canadacentral.displayr.com Active
displayr.com Active
File Uploads To Displayr Active
R Servers Active
southeastasia.displayr.com Active
westeurope.displayr.com Active
Active
Online Library Active
Q Licensing Active
R Servers Active
Support System Active
Active
Displayr Wiki Active
Q Wiki Active
Search On Wikis Active

Latest Displayr outages and incidents.

View the latest incidents for Displayr and check for official updates:

Updates:

  • Time: Oct. 12, 2023, 12:09 a.m.
    Status: Resolved
    Update: Documents are able to be exported again. Please note that we are aware of a separate issue with regards to exported file names. Typically when Displayr exports a file, the file will be named after the document title or the page title, however at the moment they are named using a randomly generated ID. This will be addressed in a future release of Displayr.
  • Time: Oct. 11, 2023, 11:10 p.m.
    Status: Identified
    Update: The release is still pending, our current estimate is it will be released in 30 minutes.
  • Time: Oct. 11, 2023, 9:47 p.m.
    Status: Identified
    Update: A new version of Displayr is being released with a solution, and will be available in approximately 1 hour.
  • Time: Oct. 11, 2023, 8:04 p.m.
    Status: Identified
    Update: Documents are unable to be exported to Excel, PowerPoint, or PDF in Chrome and Safari browsers. Our engineers have identified the cause of the issue and have a solution. A workaround is to export in Edge or Firefox. Our engineers are working on releasing a new version of Displayr with the solution within the next few hours.

Updates:

  • Time: Oct. 11, 2023, 1:32 a.m.
    Status: Resolved
    Update: Due to system maintenance, the public IP address of Displayr East US (app.displayr.com) has changed from 40.76.201.22 to 74.235.1.135 If you rely on the public IP address for firewall rules in your database servers (if those databases are imported as SQL data sets into Displayr), please update your firewall rules to use the new IP address. Further information can be found at https://docs.displayr.com/wiki/Displayr_Outbound_IP_Address
  • Time: Oct. 11, 2023, 1:32 a.m.
    Status: Resolved
    Update: Due to system maintenance, the public IP address of Displayr East US (app.displayr.com) has changed from 40.76.201.22 to 74.235.1.135 If you rely on the public IP address for firewall rules in your database servers (if those databases are imported as SQL data sets into Displayr), please update your firewall rules to use the new IP address. Further information can be found at https://docs.displayr.com/wiki/Displayr_Outbound_IP_Address

Updates:

  • Time: Oct. 11, 2023, 1:29 a.m.
    Status: Resolved
    Update: The issue with Single Sign On is now resolved.
  • Time: Oct. 11, 2023, 12:52 a.m.
    Status: Identified
    Update: Customers with a custom subdomain that use Single Sign On are currently unable to re-authenticate. If customers have already signed in for a session prior to now, they will remain logged in. This will be resolved in approximately 30 minutes.

Updates:

  • Time: Oct. 11, 2023, 1:29 a.m.
    Status: Resolved
    Update: The issue with Single Sign On is now resolved.
  • Time: Oct. 11, 2023, 12:52 a.m.
    Status: Identified
    Update: Customers with a custom subdomain that use Single Sign On are currently unable to re-authenticate. If customers have already signed in for a session prior to now, they will remain logged in. This will be resolved in approximately 30 minutes.

Updates:

  • Time: Oct. 9, 2023, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 9, 2023, 6:12 p.m.
    Status: Identified
    Update: All virtual machines used for document editing and viewing are online and functioning again. Normal operations have resumed in West Europe.
  • Time: Oct. 9, 2023, 6:06 p.m.
    Status: Identified
    Update: We have identified an issue in the cloud infrastructure that hosts documents for editing and viewing. All virtual machines were not responding. We are manually bringing more virtual machines online. Documents will be available for editing and viewing now, however the performance will be degraded for another 10-20 minutes.
  • Time: Oct. 9, 2023, 5:59 p.m.
    Status: Investigating
    Update: Users in West Europe are unable to edit or view documents. We are investigating the issue.

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Frequently Asked Questions - Displayr

Is there a Displayr outage?
The current status of Displayr is: Systems Active
Where can I find the official status page of Displayr?
The official status page for Displayr is here
How can I get notified if Displayr is down or experiencing an outage?
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