Is there an DonorDrive outage?

DonorDrive status: Systems Active

Last checked: 4 minutes ago

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DonorDrive outages and incidents

Outage and incident data over the last 30 days for DonorDrive.

There have been 0 outages or incidents for DonorDrive in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DonorDrive

Outlogger tracks the status of these components for Xero:

Export API Active
Public API Active
REST API Active
AWS cloudfront Active
AWS ec2-us-east-1 Active
AWS ec2-us-east-2 Active
AWS ec2-us-west-2 Active
AWS elb-us-east-1 Active
AWS elb-us-east-2 Active
AWS elb-us-west-2 Active
AWS s3-us-east-2 Active
AWS s3-us-west-2 Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Firewall Active
AWS route53 Active
Cloudflare DNS Root Servers Active
Admin Active
Data Exports Active
Mobile App Active
Sites Active
Support Active
MailChimp Active
mailgun API Active
mailgun Outbound Delivery Active
Mandrill Mandrill Global Active
Mandrill US East Active
Mandrill US West Active
Salesforce Marketing Cloud Active
Facebook Fundraisers Active
Salesforce CS5 Active
Salesforce NA43 Active
Salesforce NA8 Active
Authorize.net Active
Braintree API Active
Braintree Canadian Processing Active
Braintree United States Processing Active
DAFpay Active
Mitek Mobile Deposit Active
PayFlow Pro Active
PayPal Active
Component Status
Active
Export API Active
Public API Active
REST API Active
Active
AWS cloudfront Active
AWS ec2-us-east-1 Active
AWS ec2-us-east-2 Active
AWS ec2-us-west-2 Active
AWS elb-us-east-1 Active
AWS elb-us-east-2 Active
AWS elb-us-west-2 Active
AWS s3-us-east-2 Active
AWS s3-us-west-2 Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare API Active
Cloudflare Cloudflare Firewall Active
Active
AWS route53 Active
Cloudflare DNS Root Servers Active
Active
Admin Active
Data Exports Active
Mobile App Active
Sites Active
Support Active
Active
MailChimp Active
mailgun API Active
mailgun Outbound Delivery Active
Mandrill Mandrill Global Active
Mandrill US East Active
Mandrill US West Active
Salesforce Marketing Cloud Active
Active
Facebook Fundraisers Active
Salesforce CS5 Active
Salesforce NA43 Active
Salesforce NA8 Active
Active
Authorize.net Active
Braintree API Active
Braintree Canadian Processing Active
Braintree United States Processing Active
DAFpay Active
Mitek Mobile Deposit Active
PayFlow Pro Active
PayPal Active

Latest DonorDrive outages and incidents.

View the latest incidents for DonorDrive and check for official updates:

Updates:

  • Time: Oct. 25, 2019, 1:25 p.m.
    Status: Postmortem
    Update: From Wednesday, October 23rd at 10:35 AM EDT to Thursday, October 24th at 5:43 AM EDT, DonorDrive was down or intermittently inaccessible due to a distributed denial of service \(DDoS\) incident. DonorDrive employs DDoS mitigation services with our network provider to prevent these types of events and, unfortunately, those services failed to prevent the downtime and the impact in this scenario. We have and continue to take aggressive steps to improve the mechanisms in place to mitigate these types of scenarios in the future, including deployment of incremental hardware and software solutions designed to mitigate the impact of any future incidents.
  • Time: Oct. 25, 2019, 1:25 p.m.
    Status: Postmortem
    Update: From Wednesday, October 23rd at 10:35 AM EDT to Thursday, October 24th at 5:43 AM EDT, DonorDrive was down or intermittently inaccessible due to a distributed denial of service \(DDoS\) incident. DonorDrive employs DDoS mitigation services with our network provider to prevent these types of events and, unfortunately, those services failed to prevent the downtime and the impact in this scenario. We have and continue to take aggressive steps to improve the mechanisms in place to mitigate these types of scenarios in the future, including deployment of incremental hardware and software solutions designed to mitigate the impact of any future incidents.
  • Time: Oct. 24, 2019, 5:31 p.m.
    Status: Resolved
    Update: DonorDrive admin and public sites are fully accessible. We will post a detailed postmortem of the incident shortly. Please contact [email protected] with any questions.
  • Time: Oct. 24, 2019, 5:31 p.m.
    Status: Resolved
    Update: DonorDrive admin and public sites are fully accessible. We will post a detailed postmortem of the incident shortly. Please contact [email protected] with any questions.
  • Time: Oct. 24, 2019, 10:32 a.m.
    Status: Monitoring
    Update: DonorDrive admin and public sites have been restored and are accessible. Please note there may be a small subset of users still encountering occasional load issues. Our Internet Service Provider and our team continue working to resolve any remaining issues. Please contact [email protected] with any questions.
  • Time: Oct. 24, 2019, 10:32 a.m.
    Status: Monitoring
    Update: DonorDrive admin and public sites have been restored and are accessible. Please note there may be a small subset of users still encountering occasional load issues. Our Internet Service Provider and our team continue working to resolve any remaining issues. Please contact [email protected] with any questions.
  • Time: Oct. 24, 2019, 12:53 a.m.
    Status: Identified
    Update: DonorDrive admin and public sites are accessible after refreshing. Our team is still working to resolve the issue causing them to appear inaccessible initially. Please contact [email protected] with any questions.
  • Time: Oct. 24, 2019, 12:53 a.m.
    Status: Identified
    Update: DonorDrive admin and public sites are accessible after refreshing. Our team is still working to resolve the issue causing them to appear inaccessible initially. Please contact [email protected] with any questions.
  • Time: Oct. 23, 2019, 9:41 p.m.
    Status: Identified
    Update: DonorDrive admin and public sites are intermittently accessible. We are continuing work to ensure sites are fully accessible. Please contact [email protected] with any questions.
  • Time: Oct. 23, 2019, 9:41 p.m.
    Status: Identified
    Update: DonorDrive admin and public sites are intermittently accessible. We are continuing work to ensure sites are fully accessible. Please contact [email protected] with any questions.
  • Time: Oct. 23, 2019, 7:05 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 23, 2019, 7:05 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 23, 2019, 4:56 p.m.
    Status: Identified
    Update: Our Internet Service Provider, CenturyLink, has identified an error in their data center that has rendered DonorDrive sites inaccessible. They are working to resolve this issue as quickly as possible. We are awaiting confirmation that they have corrected their errors and DonorDrive sites are accessible once more. Please contact [email protected] with any questions.
  • Time: Oct. 23, 2019, 4:56 p.m.
    Status: Identified
    Update: Our Internet Service Provider, CenturyLink, has identified an error in their data center that has rendered DonorDrive sites inaccessible. They are working to resolve this issue as quickly as possible. We are awaiting confirmation that they have corrected their errors and DonorDrive sites are accessible once more. Please contact [email protected] with any questions.
  • Time: Oct. 23, 2019, 2:57 p.m.
    Status: Identified
    Update: We have identified an issue causing DonorDrive admin and public sites to be intermittently inaccessible. Our team is working to resolve the issue and we will provide an update. Please contact [email protected] with any questions.
  • Time: Oct. 23, 2019, 2:57 p.m.
    Status: Identified
    Update: We have identified an issue causing DonorDrive admin and public sites to be intermittently inaccessible. Our team is working to resolve the issue and we will provide an update. Please contact [email protected] with any questions.

Updates:

  • Time: July 18, 2019, 8:31 p.m.
    Status: Resolved
    Update: On Thursday July 18, 2019, from 1:51am - 2:32am EDT DonorDrive sites were inaccessible to all traffic. The interruption in service was caused by unannounced maintenance by our internet service provider. This issue was not related to product upgrades or planned maintenance. We are working with our ISP to ensure that no future unannounced maintenance is performed. If you have any questions, please contact [email protected]

Updates:

  • Time: July 18, 2019, 8:31 p.m.
    Status: Resolved
    Update: On Thursday July 18, 2019, from 1:51am - 2:32am EDT DonorDrive sites were inaccessible to all traffic. The interruption in service was caused by unannounced maintenance by our internet service provider. This issue was not related to product upgrades or planned maintenance. We are working with our ISP to ensure that no future unannounced maintenance is performed. If you have any questions, please contact [email protected]

Updates:

  • Time: July 9, 2019, 6:03 p.m.
    Status: Resolved
    Update: We identified and resolved an issue that was causing a delay in Data Exports downloads. Please reach out to [email protected] if you have additional questions about this incident.
  • Time: July 9, 2019, 5:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to [email protected] with any questions.
  • Time: July 9, 2019, 5:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to [email protected] with any questions.

Updates:

  • Time: April 12, 2019, 3:26 p.m.
    Status: Postmortem
    Update: On Thursday April 11, 2019, from 5:17pm - 9:09pm EDT, DonorDrive sites were inaccessible to all traffic. This interruption in service was caused by an unauthorized change made by our Internet Service Provider that blocked all traffic to DonorDrive sites. This issue was not related to product upgrades or planned maintenance. We are working with our ISP to ensure that no future changes are deployed without prior authorization by DonorDrive. If you have any questions, please contact [[email protected]](mailto:[email protected]).
  • Time: April 12, 2019, 1:22 a.m.
    Status: Resolved
    Update: Our team has resolved an issue that caused DonorDrive sites to be inaccessible. All DonorDrive sites are operation. If you have any questions please contact [email protected].
  • Time: April 11, 2019, 9:32 p.m.
    Status: Investigating
    Update: We are aware of an issue that is causing some DonorDrive sites to be inaccessible. Our team is working to identify and resolve this issue. If you have any questions please contact [email protected].

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Frequently Asked Questions - DonorDrive

Is there a DonorDrive outage?
The current status of DonorDrive is: Systems Active
Where can I find the official status page of DonorDrive?
The official status page for DonorDrive is here
How can I get notified if DonorDrive is down or experiencing an outage?
To get notified of any status changes to DonorDrive, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DonorDrive every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DonorDrive do?
The DonorDrive enterprise fundraising platform helps organizations achieve their supporter acquisition goals, improve stewardship and engagement, and increase their mission impact.

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