DonorDrive outages and incidents
Outage and incident data over the last 30 days for DonorDrive.
There have been 0 outages or incidents for DonorDrive in the last 30 days.
Severity Breakdown:
None: 0
Minor: 0
Major: 0
Critical: 0
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Sign Up NowComponents and Services Monitored for DonorDrive
Outlogger tracks the status of these components for Xero:
API
Export API
Active
Public API
Active
REST API
Active
Cloud Services
AWS cloudfront
Active
AWS ec2-us-east-1
Active
AWS ec2-us-east-2
Active
AWS ec2-us-west-2
Active
AWS elb-us-east-1
Active
AWS elb-us-east-2
Active
AWS elb-us-west-2
Active
AWS s3-us-east-2
Active
AWS s3-us-west-2
Active
Cloudflare CDN/Cache
Active
Cloudflare Cloudflare API
Active
Cloudflare Cloudflare Firewall
Active
DNS
AWS route53
Active
Cloudflare DNS Root Servers
Active
DonorDrive
Admin
Active
Data Exports
Active
Mobile App
Active
Sites
Active
Support
Active
MailChimp
Active
mailgun API
Active
mailgun Outbound Delivery
Active
Mandrill Mandrill Global
Active
Mandrill US East
Active
Mandrill US West
Active
Salesforce Marketing Cloud
Active
Integrations
Facebook Fundraisers
Active
Salesforce CS5
Active
Salesforce NA43
Active
Salesforce NA8
Active
Transactions
Authorize.net
Active
Braintree API
Active
Braintree Canadian Processing
Active
Braintree United States Processing
Active
DAFpay
Active
Mitek Mobile Deposit
Active
PayFlow Pro
Active
PayPal
Active
| Component | Status |
|---|---|
| API | Active |
| Export API | Active |
| Public API | Active |
| REST API | Active |
| Cloud Services | Active |
| AWS cloudfront | Active |
| AWS ec2-us-east-1 | Active |
| AWS ec2-us-east-2 | Active |
| AWS ec2-us-west-2 | Active |
| AWS elb-us-east-1 | Active |
| AWS elb-us-east-2 | Active |
| AWS elb-us-west-2 | Active |
| AWS s3-us-east-2 | Active |
| AWS s3-us-west-2 | Active |
| Cloudflare CDN/Cache | Active |
| Cloudflare Cloudflare API | Active |
| Cloudflare Cloudflare Firewall | Active |
| DNS | Active |
| AWS route53 | Active |
| Cloudflare DNS Root Servers | Active |
| DonorDrive | Active |
| Admin | Active |
| Data Exports | Active |
| Mobile App | Active |
| Sites | Active |
| Support | Active |
| Active | |
| MailChimp | Active |
| mailgun API | Active |
| mailgun Outbound Delivery | Active |
| Mandrill Mandrill Global | Active |
| Mandrill US East | Active |
| Mandrill US West | Active |
| Salesforce Marketing Cloud | Active |
| Integrations | Active |
| Facebook Fundraisers | Active |
| Salesforce CS5 | Active |
| Salesforce NA43 | Active |
| Salesforce NA8 | Active |
| Transactions | Active |
| Authorize.net | Active |
| Braintree API | Active |
| Braintree Canadian Processing | Active |
| Braintree United States Processing | Active |
| DAFpay | Active |
| Mitek Mobile Deposit | Active |
| PayFlow Pro | Active |
| PayPal | Active |
Latest DonorDrive outages and incidents.
View the latest incidents for DonorDrive and check for official updates:
DonorDrive - Data Exports Delayed Downloading
Description: We have resolved the delay in downloading Data Exports. Completed exports are now available for download. Please don't hesitate to reach out to [email protected] with any questions.
Status: Resolved
Impact: Minor | Started At: Jan. 12, 2018, 6:37 p.m.
Updates:
-
Time: Jan. 12, 2018, 7:42 p.m.Status: ResolvedUpdate: We have resolved the delay in downloading Data Exports. Completed exports are now available for download. Please don't hesitate to reach out to [email protected] with any questions.
-
Time: Jan. 12, 2018, 6:37 p.m.Status: IdentifiedUpdate: Currently Data Export downloads are experiencing a delay. During this time, Data Export downloads may not be available when they appear completed. We will update as this delay is resolved, and please don't hesitate to reach out to [email protected] with any questions.
DonorDrive - Data Exports Delayed Downloading
Description: We have resolved the delay in downloading Data Exports. Completed exports are now available for download. Please don't hesitate to reach out to [email protected] with any questions.
Status: Resolved
Impact: Minor | Started At: Jan. 12, 2018, 6:37 p.m.
Updates:
-
Time: Jan. 12, 2018, 7:42 p.m.Status: ResolvedUpdate: We have resolved the delay in downloading Data Exports. Completed exports are now available for download. Please don't hesitate to reach out to [email protected] with any questions.
-
Time: Jan. 12, 2018, 6:37 p.m.Status: IdentifiedUpdate: Currently Data Export downloads are experiencing a delay. During this time, Data Export downloads may not be available when they appear completed. We will update as this delay is resolved, and please don't hesitate to reach out to [email protected] with any questions.
DonorDrive - Intermittent Accessibility
Description: The DonorDrive team identified issues related to our caching architecture that caused DonorDrive sites to be intermittently inaccessible between 12:40PM and 1:10PM. This issue was promptly resolved and DonorDrive sites were fully restored to service. We again apologize for the inconvenience this caused. Please do not hesitate to reach out to us at [email protected] if you have specific questions.
Status: Resolved
Impact: Minor | Started At: Jan. 10, 2018, 5:56 p.m.
Updates:
-
Time: Jan. 10, 2018, 8:05 p.m.Status: ResolvedUpdate: The DonorDrive team identified issues related to our caching architecture that caused DonorDrive sites to be intermittently inaccessible between 12:40PM and 1:10PM. This issue was promptly resolved and DonorDrive sites were fully restored to service. We again apologize for the inconvenience this caused. Please do not hesitate to reach out to us at [email protected] if you have specific questions.
-
Time: Jan. 10, 2018, 8:05 p.m.Status: ResolvedUpdate: The DonorDrive team identified issues related to our caching architecture that caused DonorDrive sites to be intermittently inaccessible between 12:40PM and 1:10PM. This issue was promptly resolved and DonorDrive sites were fully restored to service. We again apologize for the inconvenience this caused. Please do not hesitate to reach out to us at [email protected] if you have specific questions.
-
Time: Jan. 10, 2018, 6:23 p.m.Status: MonitoringUpdate: DonorDrive admin and DonorDrive sites are back up! We are currently investigating the root cause and will post an update here ASAP. We are sincerely sorry for the inconvenience caused here. Please do not hesitate to reach out to us at [email protected] if you have specific questions regarding the incident.
-
Time: Jan. 10, 2018, 6:23 p.m.Status: MonitoringUpdate: DonorDrive admin and DonorDrive sites are back up! We are currently investigating the root cause and will post an update here ASAP. We are sincerely sorry for the inconvenience caused here. Please do not hesitate to reach out to us at [email protected] if you have specific questions regarding the incident.
-
Time: Jan. 10, 2018, 5:56 p.m.Status: InvestigatingUpdate: DonorDrive admin and DonorDrive sites are currently inaccessible. We are actively investigating and will update as we identify and resolve the issue. Please do not hesitate to reach out to us at [email protected] if you have specific questions.
-
Time: Jan. 10, 2018, 5:56 p.m.Status: InvestigatingUpdate: DonorDrive admin and DonorDrive sites are currently inaccessible. We are actively investigating and will update as we identify and resolve the issue. Please do not hesitate to reach out to us at [email protected] if you have specific questions.
DonorDrive Support Impacted
Description: The issue impacting submitting tickets through the DonorDrive Support Portal and viewing articles in the DonorDrive Knowledge Base has been resolved. Please do not hesitate to reach out to [email protected] if you've any questions about this incident.
Status: Resolved
Impact: Minor | Started At: Dec. 12, 2017, 2:41 p.m.
Updates:
-
Time: Dec. 12, 2017, 2:59 p.m.Status: ResolvedUpdate: The issue impacting submitting tickets through the DonorDrive Support Portal and viewing articles in the DonorDrive Knowledge Base has been resolved. Please do not hesitate to reach out to [email protected] if you've any questions about this incident.
-
Time: Dec. 12, 2017, 2:41 p.m.Status: InvestigatingUpdate: We are currently investigating an issue impacting our Support Portal. Support services will still be available while we investigate. Please email [email protected] if you have any questions or issues. We will provide an update shortly.
DonorDrive Support Impacted
Description: The issue impacting submitting tickets through the DonorDrive Support Portal and viewing articles in the DonorDrive Knowledge Base has been resolved. Please do not hesitate to reach out to [email protected] if you've any questions about this incident.
Status: Resolved
Impact: Minor | Started At: Dec. 12, 2017, 2:41 p.m.
Updates:
-
Time: Dec. 12, 2017, 2:59 p.m.Status: ResolvedUpdate: The issue impacting submitting tickets through the DonorDrive Support Portal and viewing articles in the DonorDrive Knowledge Base has been resolved. Please do not hesitate to reach out to [email protected] if you've any questions about this incident.
-
Time: Dec. 12, 2017, 2:41 p.m.Status: InvestigatingUpdate: We are currently investigating an issue impacting our Support Portal. Support services will still be available while we investigate. Please email [email protected] if you have any questions or issues. We will provide an update shortly.
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Frequently Asked Questions - DonorDrive
Is there a DonorDrive outage?
The current status of DonorDrive is: Systems Active
Where can I find the official status page of DonorDrive?
The official status page for DonorDrive is
here
How can I get notified if DonorDrive is down or experiencing an outage?
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What does DonorDrive do?
The DonorDrive enterprise fundraising platform helps organizations achieve their supporter acquisition goals, improve stewardship and engagement, and increase their mission impact.