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Is there an DrChrono outage?

DrChrono status: Systems Active

Last checked: 7 minutes ago

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DrChrono outages and incidents

Outage and incident data over the last 30 days for DrChrono.

There have been 1 outages or incidents for DrChrono in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DrChrono

Outlogger tracks the status of these components for Xero:

drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active
Component Status
drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active

Latest DrChrono outages and incidents.

View the latest incidents for DrChrono and check for official updates:

Updates:

  • Time: Sept. 6, 2024, 11:58 p.m.
    Status: Resolved
    Update: The issue with the payment processor, Square, has been resolved. Thank you for your patience and understanding.
  • Time: Sept. 6, 2024, 10:01 p.m.
    Status: Monitoring
    Update: Our team has implemented a fix for this issue and our teams are monitoring the results. We will provide another update once we have confirmed this was successful in resolving the issue.
  • Time: Sept. 6, 2024, 7:14 p.m.
    Status: Investigating
    Update: We are aware of the issues you are experiencing with the payment processor, Square. We are working with our internal teams on this and will continue to use this page to provide updates.

Updates:

  • Time: Aug. 26, 2024, 8:48 p.m.
    Status: Resolved
    Update: We have seen no additional occurrences of this issue. We are transitioning this issue from monitoring to resolved.
  • Time: Aug. 26, 2024, 6:51 p.m.
    Status: Monitoring
    Update: We continue to monitor the issue within our third party hosting provider that caused errors and intermittent slowness. This issue lasted between 11:45am ET and 12:45pm ET. We have seen no recurrence since this time frame. Our system health, response times and experience continue to be normal. We are working with our hosting provider to understand the root cause and permanent remediation. We are sorry for any inconveniences this has caused.
  • Time: Aug. 26, 2024, 5:33 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the slowness and/or error issue within DrChrono. We will continue to monitor along with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4:30 p.m.
    Status: Identified
    Update: Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4:29 p.m.
    Status: Identified
    Update: Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4:29 p.m.
    Status: Investigating
    Update: Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.
  • Time: Aug. 26, 2024, 4 p.m.
    Status: Investigating
    Update: DrChrono has identified that some users may experience slowness and/or errors within the application. We are investigating the issue and will post updates every 45 minutes.

Updates:

  • Time: Aug. 23, 2024, 11:16 p.m.
    Status: Resolved
    Update: Our team has successfully deployed a resolution, and response times have returned to normal. The issue is resolved, and all affected services are fully operational. If you experience any further issues, please contact our support team.
  • Time: Aug. 23, 2024, 8:38 p.m.
    Status: Monitoring
    Update: We have completed deployment of the additional optimization. Our response times have returned to normal. We will continue to monitor our site performance for the next 60 minutes, and we will resolve this issue once we confirm stability is persisting.
  • Time: Aug. 23, 2024, 7:38 p.m.
    Status: Identified
    Update: Our team has identified an optimization we can make on our side that will help mitigate the slightly elevated response times a subset of users may be experiencing relating to our third party host's affected database. We are completing testing on this change and will deploy it once tested.
  • Time: Aug. 23, 2024, 6:06 p.m.
    Status: Identified
    Update: We have determined this slowness has been caused by an issue with our third party hosting service provider. Our team is coordinating with them to restore site stability fully and we will update again once we have confirmation the site performance has stabilized.
  • Time: Aug. 23, 2024, 5:06 p.m.
    Status: Identified
    Update: Our team has identified the issue and has deployed temporary mitigations. We believe the experience for most users has improved to normal or only slightly elevated response times. We are working with our hosting provider to resolve the identified root cause and to bring resolution to remaining issues that a subset of users are experiencing. We will continue to update this status page.
  • Time: Aug. 23, 2024, 3:59 p.m.
    Status: Investigating
    Update: DrChrono has identified that some users may be experiencing system slowness with slightly elevated response times. We are investigating the issue and will post updates every 45 minutes.

Updates:

  • Time: Aug. 14, 2024, 3:06 a.m.
    Status: Resolved
    Update: We have completed the restoration of the previous compendium and Quest lab ordering should be restored for affected users.
  • Time: Aug. 14, 2024, 2:19 a.m.
    Status: Identified
    Update: We have determined that there is an issue with the compendium files that we are receiving from Quest for certain directory locations. We are coordinating with Quest to correct this issue. We are also working to restore the previous compendium set for the problematic locations to bring relief until Quest corrects the files.
  • Time: Aug. 13, 2024, 10:58 p.m.
    Status: Investigating
    Update: Our team is investigating reports of test codes not populating on Quest lab orders. We believe this may be a result of an error with file transmission from certain Quest directory locations to DrChrono. This issue is affecting only a subset of users who are attempting to order labs through Quest via DrChrono. We will continue to use this page to provide updates.

Updates:

  • Time: July 31, 2024, 1:51 p.m.
    Status: Resolved
    Update: As of 12am ET, our hosting provider resolved the issues experienced for several services within our primary region. As of 8:30 ET this morning, we verified their fix and removed workarounds that were temporarily put in place. After a period of monitoring, we can confirm users are experiencing normal response times. We are transitioning this from monitoring to considered resolved.
  • Time: July 31, 2024, 12:54 a.m.
    Status: Monitoring
    Update: We have fully deployed our workaround to circumvent issues being experienced by a regional outage for several services within our hosting provider. Users should be experiencing normal response times. For users that are not, please contact support. We are continuing to monitor in case additional changes are necessary.
  • Time: July 31, 2024, 12:15 a.m.
    Status: Identified
    Update: We have partially deployed the identified workaround to circumvent issues being experienced by a regional outage for several services within our hosting provider. Via internal testing, we can confirm that most users should be able to access the system and experience normal response times. We are working to finalize the deployment of the workaround and will update accordingly.
  • Time: July 30, 2024, 11:49 p.m.
    Status: Identified
    Update: We have identified a workaround and are working to deploy the change to mitigate the errors we are experiencing due to our hosting provider. We will provide another update in 60 minutes.
  • Time: July 30, 2024, 10:45 p.m.
    Status: Identified
    Update: We have identified the issue to be related to ongoing API issues with our hosting provider. We are attempting to identify a workaround while they resolve their issue in parallel. We will continue to update this page.
  • Time: July 30, 2024, 10:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 30, 2024, 10:22 p.m.
    Status: Investigating
    Update: DrChrono has identified that some users may experience slowness within the application. We are investigating the issue and will post updates every 60 minutes.

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Frequently Asked Questions - DrChrono

Is there a DrChrono outage?
The current status of DrChrono is: Systems Active
Where can I find the official status page of DrChrono?
The official status page for DrChrono is here
How can I get notified if DrChrono is down or experiencing an outage?
To get notified of any status changes to DrChrono, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DrChrono every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DrChrono do?
DrChrono offers cloud-based EHR, medical billing software, and RCM services to enhance your practice and improve patient care.

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