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Is there an DrChrono outage?

DrChrono status: Systems Active

Last checked: 10 seconds ago

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DrChrono outages and incidents

Outage and incident data over the last 30 days for DrChrono.

There have been 1 outages or incidents for DrChrono in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DrChrono

Outlogger tracks the status of these components for Xero:

drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active
Component Status
drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active

Latest DrChrono outages and incidents.

View the latest incidents for DrChrono and check for official updates:

Updates:

  • Time: July 29, 2024, 12:03 p.m.
    Status: Resolved
    Update: Our team has not identified any further issues with generative text from smart switch fields since the release of the change on Thursday night. We are transitioning from the monitoring phase to considering this issue as resolved.
  • Time: July 26, 2024, 3:32 a.m.
    Status: Monitoring
    Update: We have deployed the fix for the issues related to generative text from smart switch fields and its inclusion in previewed notes and expect users to see resolution. We will continue to monitor tonight and tomorrow through a period of normal utilization of the platform during core hours of usage.
  • Time: July 26, 2024, 1:24 a.m.
    Status: Identified
    Update: Testing of our correction in our non-production environment has proven successful. Our team is focusing on preparing for the deployment to our production environment. Estimated time to complete the production deployment is 60-90 minutes.
  • Time: July 26, 2024, 1:08 a.m.
    Status: Identified
    Update: Testing of our correction in our non-production environment is progressing positively. We will be Sharing an expected resolution time in our next post.
  • Time: July 25, 2024, 11:35 p.m.
    Status: Identified
    Update: We have developed a plan to correct this issue and we are testing our potential fix in a non-production environment. We will continue to provide updates as we progress through testing and communicate the expected resolution time as soon as that is available.
  • Time: July 25, 2024, 10:24 p.m.
    Status: Identified
    Update: We are continuing work to implement a solution and will continue to provide updates as we have them. We appreciate your patience while we work to resolve this issue.
  • Time: July 25, 2024, 9:03 p.m.
    Status: Identified
    Update: We have identified two issues that users may be experiencing. Issue #1: Generative text from Smart Switch fields and any child fields tied to the Smart Switch does not render in the clinical note preview. Issue #2: Generative text from switch fields that have been turned off persist in the clinical note preview.Affected users may also experience billing codes tied to these switch fields that persist in the clinical note preview when the switch is disabled. Our team is working diligently to make changes related to these issues, test thoroughly and release to end users. We will provide additional updates as progress is made.
  • Time: July 25, 2024, 8:23 p.m.
    Status: Investigating
    Update: We are investigating user reports of changes made in the clinical charting template not generating the expected text on the clinical note preview. Our team understands the impact this poses to affected users and we are approaching this with the highest priority. We will provide an additional update as soon as possible.

Updates:

  • Time: July 25, 2024, 6:29 p.m.
    Status: Resolved
    Update: Quest has resolved their issues. We are sorry for any issues this may have caused.
  • Time: July 25, 2024, 4:30 p.m.
    Status: Investigating
    Update: Quest Diagnostics has confirmed they are experiencing issues on their end. Our team is working with them to restore functionality. This will affect your ability to send and receive orders. We will use this page to provide updates.

Updates:

  • Time: July 22, 2024, 9:06 p.m.
    Status: Resolved
    Update: Microsoft systems third-party security vendor, Crowdstrike has communicated that the global issue is resolved. We will continue to monitor. https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/
  • Time: July 19, 2024, 6:03 p.m.
    Status: Monitoring
    Update: There is an ongoing widespread and global issue affecting Microsoft systems triggered by a third-party security vendor. This situation could affect certain system availability related to our vendors and trading partners. We are actively monitoring the global issue and will provide updates as available.
  • Time: July 19, 2024, 6:02 p.m.
    Status: Monitoring
    Update: There is an ongoing widespread and global issue affecting Microsoft systems triggered by a third-party security vendor. This situation could affect certain system availability related to our vendors and trading partners. We are actively monitoring the global issue and will provide updates as available.

Updates:

  • Time: July 17, 2024, 6:28 p.m.
    Status: Resolved
    Update: We have been notified by Quest Diagnostics that this issue has been resolved. We are sorry for any issues this may have caused you.
  • Time: July 16, 2024, 7:13 p.m.
    Status: Investigating
    Update: We have been made aware from our third party vendor, Quest that they are having system issues. This will effect lab orders, as well as receiving results. We will continue to use this page to monitor the status.

Updates:

  • Time: July 11, 2024, 11:16 p.m.
    Status: Resolved
    Update: We have been made aware that the issues with ID.me have been resolved. We are sorry for any issues this may have caused.
  • Time: July 11, 2024, 10:06 p.m.
    Status: Monitoring
    Update: Our vendor, ID.me, has implemented a fix and is currently monitoring the results. The ability to send prescriptions may still be affected as ID.me services are restored. You can monitor their progress at https://status.id.me/. We will continue to monitor this until ID.me is fully restored.
  • Time: July 11, 2024, 5:11 p.m.
    Status: Identified
    Update: We have been notified by our vendor ID.me that they are currently experiencing a service outage. This will effect your ability to send prescriptions. You can follow their status page here: https://status.id.me/. We will continue to monitor this page with updates.

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Frequently Asked Questions - DrChrono

Is there a DrChrono outage?
The current status of DrChrono is: Systems Active
Where can I find the official status page of DrChrono?
The official status page for DrChrono is here
How can I get notified if DrChrono is down or experiencing an outage?
To get notified of any status changes to DrChrono, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DrChrono every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DrChrono do?
DrChrono offers cloud-based EHR, medical billing software, and RCM services to enhance your practice and improve patient care.

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