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Is there an DrChrono outage?

DrChrono status: Systems Active

Last checked: 9 minutes ago

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DrChrono outages and incidents

Outage and incident data over the last 30 days for DrChrono.

There have been 1 outages or incidents for DrChrono in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DrChrono

Outlogger tracks the status of these components for Xero:

drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active
Component Status
drchrono.com Active
drchrono iPad Check-In Kiosk Application Active
drchrono iPad EHR Active
DrChrono Telehealth Platform Active
onpatient.com Active
onpatient iPhone PHR Active
www.drchrono.com Public Website Active
Active
Box Uploads/Downloads Active
Emdeon/Change Healthcare Active
Health Gorilla Active
HelloFax Active
ID.ME Active
Labcorp Active
Quest Diagnostics Active
Square Active
Stripe API Active
support.drchrono.com Active
Trizetto Active
Twilio Authy Active
Twilio REST API Active
Twilio SMS Active
Twilio TwiML Active
Updox Active
Waystar Active

Latest DrChrono outages and incidents.

View the latest incidents for DrChrono and check for official updates:

Updates:

  • Time: June 24, 2024, 10:07 p.m.
    Status: Resolved
    Update: OnPatient issues have been resolved. We are sorry for any issues this may have caused.
  • Time: June 24, 2024, 12:16 p.m.
    Status: Monitoring
    Update: We have implemented a fix. Please note that it may take 15-30 minutes for the fix to take effect for some users. We will continue to monitor the situation until it is fully resolved. We will continue to update this status page.
  • Time: June 24, 2024, 11:51 a.m.
    Status: Investigating
    Update: Our team is aware of an issue with OnPatient. We are working diligently to resolve this issue. We will continue to use this page to update the status of our progress.

Updates:

  • Time: May 24, 2024, 2:08 p.m.
    Status: Resolved
    Update: DrChrono has resolved the issue around payments. We are sorry for any issues this may have caused. Please reach out to support with any questions.
  • Time: May 24, 2024, 1:57 p.m.
    Status: Investigating
    Update: We are aware that some users may be experiencing an issue with their DrChrono Payments accounts appearing unlinked within DrChrono in the account settings. The back-end integrity of the connection between impacted users' accounts and DrChrono Payments is not affected, however, users may only see the "Enroll with DrChrono Payments Now" button in the Patient Payments set-up screen. This may impact the ability to successfully run patient payments for DrChrono Payments users. Our team is investigating and we will update you as soon as we have further information

Updates:

  • Time: May 23, 2024, 1:59 p.m.
    Status: Resolved
    Update: The DrChrono team has resolved issues with Quest Labs. We are sorry for any inconveniences this caused. If you have any further questions please reach out to support.
  • Time: May 22, 2024, 4:19 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 22, 2024, 3:28 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue importing lab results from Quest Labs. Our engineering team is aware of the issue and is actively working towards a resolution in partnership with Quest Labs. Lab result delivery may be delayed until the issue is resolved.

Updates:

  • Time: April 24, 2024, 5:30 p.m.
    Status: Resolved
    Update: The incident causing a page to partially render and or look blank has been resolved by our teams. We are sorry for any issues this may have caused.
  • Time: April 24, 2024, 2:28 p.m.
    Status: Investigating
    Update: A subset of users are experiencing issues in the webapp, which we believe are related to the browser version, that may cause a page to partially render and or look blank. If you are experiencing this situation please submit a support ticket below and a member of support will be in contact. The system is otherwise operating normally. If you experience this issue with Google Chrome, as a temporary workaround please access the DrChrono webapp using another browser including Firefox, Safari, and Microsoft Edge. We are investigating the issue and will post updates every 2 hours.
  • Time: April 24, 2024, 11:39 a.m.
    Status: Investigating
    Update: DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 2 hours.
  • Time: April 23, 2024, 9:11 p.m.
    Status: Investigating
    Update: DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.
  • Time: April 23, 2024, 6:58 p.m.
    Status: Investigating
    Update: DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.
  • Time: April 23, 2024, 4:38 p.m.
    Status: Investigating
    Update: Our team continues to investigate the service interruption with data not loading and we will continue to provide updates every 60 minutes. Thank you for your patience.
  • Time: April 23, 2024, 2:59 p.m.
    Status: Investigating
    Update: DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.

Updates:

  • Time: April 22, 2024, 7:16 p.m.
    Status: Resolved
    Update: Updox has notified us that the issue has been resolved. Please reach out to support if you still see issues with faxing.
  • Time: April 22, 2024, 5:56 p.m.
    Status: Investigating
    Update: Our 3rd party vendor, Updox is experiencing a disruption in service. Users may see slowness and errors when attempting to fax or when receiving faxes. We will continue to use this page to update you. We are sorry for any issues this may cause.

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Frequently Asked Questions - DrChrono

Is there a DrChrono outage?
The current status of DrChrono is: Systems Active
Where can I find the official status page of DrChrono?
The official status page for DrChrono is here
How can I get notified if DrChrono is down or experiencing an outage?
To get notified of any status changes to DrChrono, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DrChrono every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does DrChrono do?
DrChrono offers cloud-based EHR, medical billing software, and RCM services to enhance your practice and improve patient care.

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