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Outage and incident data over the last 30 days for Duo.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
DUO1 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO10 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO11 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO12 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO13 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO14 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO15 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO16 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO17 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO18 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO19 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO2 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO20 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO21 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO22 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO23 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO24 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO25 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO26 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO27 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO28 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO29 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO3 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO30 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO31 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO32 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO33 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO34 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO35 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO36 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO37 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO38 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO39 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO4 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO40 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO41 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO42 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO43 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO44 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO45 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO46 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO47 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO48 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO49 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO5 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO50 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO51 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO52 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO53 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO54 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO55 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO56 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO57 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO58 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO59 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO6 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO60 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO61 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
DUO62 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO63 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO64 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO65 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO66 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO67 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO68 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO69 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO7 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO70 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO71 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO72 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO73 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO74 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO75 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO76 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO77 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO78 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO79 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO8 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO80 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO81 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
DUO9 | Active |
Admin Panel | Active |
Cloud PKI | Active |
Core Authentication Service | Active |
Phone Call Delivery | Active |
Push Delivery | Active |
SMS Message Delivery | Active |
SSO | Active |
Duo Support | Active |
Email Support | Active |
Phone Support | Active |
Support Portal | Active |
View the latest incidents for Duo and check for official updates:
Description: The issue regarding SMS passcode authentication failures for India on all of our deployments has been resolved.
Status: Resolved
Impact: Major | Started At: July 25, 2024, 12:40 p.m.
Description: We have resolved the issue impacting the support phone number listed on duo.com/support.
Status: Resolved
Impact: Minor | Started At: July 24, 2024, 1:46 p.m.
Description: ### Summary On July 22, 2024, from 4:38 pm ET to 4:40 pm ET, users on DUO15 experienced a brief authentication outage. The root cause was identified as a configuration issue with one of our Deployment Services. The issue was resolved in approximately 2 minutes, as the services came online again. ### Deployments Impacted * DUO15 ### Timeline of Events EST 2024-07-22 14:03: Duo Site Reliability Engineering \(SRE\) is informed that the Continuous Delivery system is not working as expected 2024-07-22 14:11: SRE acknowledges that updates are not propagating to production systems via Continuous Delivery system 2024-07-22 14:13: SRE decides that for quick propagation of updates to production systems, a manual restart is needed 2024-07-22 14:14: SRE starts manually upgrades across various deployments and it was observed that changes were propagating as expected. 2024-07-22 16:38: While upgrading one deployment in a similar fashion, SRE observed that all the services were terminated during rolling restarts, resulting in a downtime of about two minutes 2024-07-22 16:40: New services in the affected deployment start serving traffic with updated configurations 2024-07-22 16:45: To avoid such scenarios in the rest of the deployments, SRE decided that the safest way was to take down one service at a time while the others served incoming traffic. 2024-07-22 17:30: All the deployments were updated with latest configuration changes 2024-07-22 22:30: SRE identified the root cause of Continuous Delivery System not working as expected and proceeds to solve the issue. ### Details During a scheduled configuration rollout, the team noticed that our Deployment Service was struggling with a specific Deployment. The team quickly noticed this issue and moved to remediate it. However, while doing so, there was a brief outage of our Core Authentication Service affecting the DUO15 deployment. The team diligently deployed the rest of the configurations one by one, to ensure we followed the 33% restart per deployment guidelines. 800-1000 authentications were affected. **To ensure that this issue doesn’t happen again, we’ve done the following:** 1. Added steps to make sure manual intervention is not needed/as minimal as possible. 2. If manual intervention is ever needed, make sure to take the services out one by one.
Status: Postmortem
Impact: Minor | Started At: July 22, 2024, 9:16 p.m.
Description: We have received confirmation from our provider that all residual issues with Trusted Endpoint certificate generation and management system creation are now also resolved. All Duo services are fully functional.
Status: Resolved
Impact: None | Started At: July 19, 2024, 6:54 a.m.
Description: The issues regarding SMS Message Delivery issues due to telephony carrier service issues in the India region are fully resolved and all services are now fully functional.
Status: Resolved
Impact: Minor | Started At: July 18, 2024, 1:54 p.m.
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