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Is there an Ecwid outage?

Ecwid status: Systems Active

Last checked: 4 minutes ago

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Ecwid outages and incidents

Outage and incident data over the last 30 days for Ecwid.

There have been 0 outages or incidents for Ecwid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ecwid

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active
Component Status
Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active

Latest Ecwid outages and incidents.

View the latest incidents for Ecwid and check for official updates:

Updates:

  • Time: Oct. 7, 2021, 8:02 p.m.
    Status: Resolved
    Update: The incident has been resolved. Starting from Oct 07, 2021 - 18:30 UTC all services have been operating without interruption. We're glad to let you know that all Ecwid storefronts and dashboards are now fully operational. All your data is safe and intact. Customers can place orders normally.
  • Time: Oct. 7, 2021, 7:03 p.m.
    Status: Monitoring
    Update: We've restored the service and now we are monitoring the results.
  • Time: Oct. 7, 2021, 6:28 p.m.
    Status: Investigating
    Update: We are still continuing to investigate this issue.
  • Time: Oct. 7, 2021, 5:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 7, 2021, 5:45 p.m.
    Status: Investigating
    Update: We are experiencing an issue with one of the servers — Ecwid Dashboards and stores load slowly or don't load at all. You may see 'We are having technical issues' error. We are urgently looking into the issue. All your data (products, orders, customer details, store settings, etc) is safe and intact. Ecwid Dashboards and stores will be up when the issue is fixed. We are sorry for this downtime. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: Aug. 11, 2021, 9:59 p.m.
    Status: Resolved
    Update: The incident has been resolved. Instant Sites work as usual.
  • Time: Aug. 11, 2021, 7:15 p.m.
    Status: Monitoring
    Update: The issue has been identified and fix is being implemented. Instant sites are working fine. We keep monitoring the situation.
  • Time: Aug. 11, 2021, 6:50 p.m.
    Status: Investigating
    Update: We are having issues with all of Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. We'll post the next update in 15 minutes. If you have any questions you can reach our Support team via email at [email protected]. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Updates:

  • Time: Aug. 11, 2021, 4:32 a.m.
    Status: Resolved
    Update: The incident has been fixed. Ecwid control panels and storefronts work as usual.
  • Time: Aug. 11, 2021, 2:53 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results to make sure that everything works fine.
  • Time: Aug. 11, 2021, 2:42 a.m.
    Status: Identified
    Update: We're continuing to work on the fix. The next update will be in 10 minutes.
  • Time: Aug. 11, 2021, 2:30 a.m.
    Status: Identified
    Update: The issue has been identified. We're working on the fix. Next update will be in 10 minutes.
  • Time: Aug. 11, 2021, 2:29 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 11, 2021, 2:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Next update in 15 mins
  • Time: Aug. 11, 2021, 2 a.m.
    Status: Investigating
    Update: We are having issues with the servers: Ecwid control panels and storefronts are not loading for 100% of users. We are on it and urgently looking for a fix. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update in 10 minutes.

Updates:

  • Time: July 14, 2021, 3:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2021, 2:45 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 14, 2021, 2:21 p.m.
    Status: Identified
    Update: We have identified the issue and are implementing the fix.
  • Time: July 14, 2021, 2:18 p.m.
    Status: Investigating
    Update: We continue investigating this issue.
  • Time: July 14, 2021, 1:53 p.m.
    Status: Investigating
    Update: 30% of Ecwid control panels and storefronts were loading slowly. Our developers found out the reason and fixed the issue. We keep monitoring the situation. Everything should load without any errors. If you have any questions, you can email our Support team at [email protected], or start a live chat via this form <a href="https://support.ecwid.com/hc/en-us/requests/new">Contact us</a>

Updates:

  • Time: Feb. 11, 2021, 11:29 p.m.
    Status: Resolved
    Update: The incident has been resolved. All the emails should reach the recipients as usual.
  • Time: Feb. 11, 2021, 8:06 p.m.
    Status: Identified
    Update: Customers who placed orders in the Ecwid stores may not receive the order notifications and Sign-in notifications to their emails. The cause of the issue is identified and we're continuing to work on the fix. We are sorry for this problem. We will post updates here.

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Frequently Asked Questions - Ecwid

Is there a Ecwid outage?
The current status of Ecwid is: Systems Active
Where can I find the official status page of Ecwid?
The official status page for Ecwid is here
How can I get notified if Ecwid is down or experiencing an outage?
To get notified of any status changes to Ecwid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ecwid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ecwid do?
Ecwid offers a free e-commerce platform with no trial period. Sign up once and use it for as long as you want.

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