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Is there an Ecwid outage?

Ecwid status: Systems Active

Last checked: 8 minutes ago

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Ecwid outages and incidents

Outage and incident data over the last 30 days for Ecwid.

There have been 0 outages or incidents for Ecwid in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ecwid

Outlogger tracks the status of these components for Xero:

Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active
Component Status
Admin Active
API Active
Billing Active
Checkout Active
Storefront Active
Third-party services Active

Latest Ecwid outages and incidents.

View the latest incidents for Ecwid and check for official updates:

Updates:

  • Time: Jan. 15, 2022, 9:16 a.m.
    Status: Resolved
    Update: We now receive emails to [email protected], [email protected] and [email protected] addresses without any issues. The incident is resolved. We're sorry for all the troubles!
  • Time: Jan. 15, 2022, 8:38 a.m.
    Status: Identified
    Update: The [email protected] email is now available and we receive all the new emails to this address. We're still working on the access to [email protected] and [email protected] addresses. The next update will be posted in 30 minutes.
  • Time: Jan. 15, 2022, 7:48 a.m.
    Status: Investigating
    Update: Currently some email addresses with @ecwid.com domain are unavailable. The following addresses are affected: [email protected] [email protected] [email protected] If you send an email at any of these addresses, you will get the 'Message not delivered' reply from our mailing system. We're currently investigating the issue. All the store data is safe and intact. Customers are getting notifications from Ecwid stores as usual. With any questions, please email us at [email protected] or submit a request via our Help Center at the direct link: https://support.ecwid.com/hc/en-us/requests/new We'll keep you posted for further updates.

Updates:

  • Time: Dec. 29, 2021, 7:03 p.m.
    Status: Resolved
    Update: Today from 12:41 p.m (UTC time zone) to 6:00 p.m (UTC time zone) there was a downtime of Ecwid stores and admins — they were loading slowly or not loading at all. We are deeply sorry for this issue. Our developers took care of the issue, it has been resolved. All the Ecwid data is kept intact and everything is back to normal; Ecwid admins and storefronts should load without any errors or delays. Our team will continue investigating the cause of it to make sure it won't happen again.
  • Time: Dec. 29, 2021, 6:13 p.m.
    Status: Monitoring
    Update: The servers are up and all services are available at the moment. Now, we are looking for the reason for this outage to make sure it won't happen again.
  • Time: Dec. 29, 2021, 5:08 p.m.
    Status: Monitoring
    Update: Our developers are still looking for the reason for this outage. All the store data is safe, all store information is safe. The next update will be in 30 minutes
  • Time: Dec. 29, 2021, 3:56 p.m.
    Status: Monitoring
    Update: We are still working on the issue. All the store data is safe, all store information is safe. The next update will be in 30 minutes
  • Time: Dec. 29, 2021, 3:03 p.m.
    Status: Monitoring
    Update: We are still investigating the issue. All the store data is safe, all store information is safe. The next update will be in 30 minutes
  • Time: Dec. 29, 2021, 2:25 p.m.
    Status: Monitoring
    Update: We are still working on the issue and looking for the reasons for this outage. All the store data is safe, all store information is safe. The next update will be in 30 minutes
  • Time: Dec. 29, 2021, 1:48 p.m.
    Status: Monitoring
    Update: We are still working on fixing the source of the issue so some services in Ecwid Admin, Storefront and Instant Sites might be still unavailable from time to time for short time ranges. The next update will be in 30 minutes.
  • Time: Dec. 29, 2021, 1:37 p.m.
    Status: Monitoring
    Update: The servers are up and all services are available at the moment. We are looking for the reasons for this outage to make sure it will not happen again. The next update will be in 30 minutes.
  • Time: Dec. 29, 2021, 1:20 p.m.
    Status: Investigating
    Update: We have an internal issue with the cache system. This causes the availability of servers so the Ecwid Control Panel, Ecwid Storefront and Instant Sites may be unavailable. All the store data is safe, all store information is safe. We are working to make this system to work stable now. The next update will be in 20 minutes

Updates:

  • Time: Dec. 23, 2021, 12:57 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Dec. 22, 2021, 2:26 p.m.
    Status: Monitoring
    Update: Amazon has restored its services. The Ecwid storefronts and control panels should work normally now. We'll keep monitoring the situation to make sure the issue is fully resolved.
  • Time: Dec. 22, 2021, 1:51 p.m.
    Status: Identified
    Update: Most US stores are still under this issue, we're currently working on this. We are sorry for this downtime. Next update in 30 minutes.
  • Time: Dec. 22, 2021, 1:20 p.m.
    Status: Investigating
    Update: AWS (Amazon Web Services is where Ecwid stores are hosted) is having an issue with data centers at the moment. As the result, the storefronts and store control panels may load slowly or not load at all for the users in the USA and Australia. We’re monitoring the updates from Amazon AWS and working on restoring the service on our side. All your store data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update in 30 minutes.

Updates:

  • Time: Nov. 16, 2021, 1:19 p.m.
    Status: Resolved
    Update: We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.
  • Time: Nov. 16, 2021, 12:02 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 16, 2021, 11:48 a.m.
    Status: Monitoring
    Update: We identified the reason of the issue and applied the fix. Now all Ecwid admins and stores are operating normally. All your data remains safe and intact. We will keep monitoring the results.
  • Time: Nov. 16, 2021, 11:39 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 16, 2021, 11:38 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 16, 2021, 11:37 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 16, 2021, 11:35 a.m.
    Status: Investigating
    Update: We are on the issue and looking for a fix. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update in 10 minutes.

Updates:

  • Time: Oct. 8, 2021, 11:17 a.m.
    Status: Resolved
    Update: The incident was resolved. We restored the service and all the delayed email notifications are being sent to store owners and customers now. All future email notifications will be sent normally. Please, forgive us for any difficulties this issue caused.
  • Time: Oct. 8, 2021, 7:58 a.m.
    Status: Investigating
    Update: 2021.10.07 , 16:50 UTC (lhttp://www.worldtimebuddy.com) Some New Order Placed notifications, Order Confirmations, copies of customers Orders confirmation emails, and ‘Files ready for download’ emails are not being sent to store owners and customers in Ecwid stores located in Europe. We are urgently working on fixing the issue. We will give you the next update here in 1 hour. All store data is intact. You can <a href="https://support.ecwid.com/hc/en-us/sections/360001595560-Download-Ecwid-mobile-app"> download the Ecwid app on mobile devices </a> to receive notifications about new orders or check new orders in Ecwid Admin > My Sales > Orders. Impact: Ecwid stores located in Europe Please, accept our apologies.

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Frequently Asked Questions - Ecwid

Is there a Ecwid outage?
The current status of Ecwid is: Systems Active
Where can I find the official status page of Ecwid?
The official status page for Ecwid is here
How can I get notified if Ecwid is down or experiencing an outage?
To get notified of any status changes to Ecwid, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ecwid every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ecwid do?
Ecwid offers a free e-commerce platform with no trial period. Sign up once and use it for as long as you want.

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