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Is there an ESS (Public) outage?

ESS (Public) status: Systems Active

Last checked: 3 minutes ago

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ESS (Public) outages and incidents

Outage and incident data over the last 30 days for ESS (Public).

There have been 6 outages or incidents for ESS (Public) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ESS (Public)

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Component Status

Latest ESS (Public) outages and incidents.

View the latest incidents for ESS (Public) and check for official updates:

Updates:

  • Time: Sept. 6, 2024, 7:50 a.m.
    Status: Resolved
    Update: This incident is now resolved. Customers’ deployments availability is restored, having followed the identified solution. Our support engineers are actively engaging with any customers requiring further assistance.
  • Time: Sept. 6, 2024, 12:08 a.m.
    Status: Identified
    Update: We have identified a solution for the issue and are actively working with impacted customers. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 7:52 p.m.
    Status: Monitoring
    Update: We have identified a solution for the issue. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 3:58 p.m.
    Status: Monitoring
    Update: We have identified a solution for the issue. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 1:07 p.m.
    Status: Monitoring
    Update: We have identified a solution for the issue. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 10:06 a.m.
    Status: Monitoring
    Update: We have identified a solution for the issue. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 6:39 a.m.
    Status: Monitoring
    Update: We have identified a solution for the issue. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 4:59 a.m.
    Status: Identified
    Update: We are investigating an issue that has made some ESS deployments configured with BYOK in AWS unavailable. We have identified the cause and are working on a solution. We will post an update within the next 3 hours.
  • Time: Sept. 5, 2024, 4:10 a.m.
    Status: Identified
    Update: We are investigating an issue that has caused some ESS deployments configured with BYOK in AWS to become unavailable. We have identified the cause and are working on a solution. We will post an update in an hour or when we have more information to share.
  • Time: Sept. 5, 2024, 3:03 a.m.
    Status: Identified
    Update: We are investigating an issue that has caused some ESS deployments configured with BYOK in AWS to become unavailable. We have identified the cause and are working on a solution. We will post an update in an hour or when we have more information to share.

Updates:

  • Time: Aug. 23, 2024, 12:07 p.m.
    Status: Resolved
    Update: The incident has been resolved. We have not observed any network connectivity problems in the last 6+ hours.
  • Time: Aug. 23, 2024, 4:02 a.m.
    Status: Monitoring
    Update: We have observed an improvement in response times of our deployment orchestraion in GCP Singapore (asia-southeast1), GCP Mumbai (asia-south1), and GCP Tokyo (asia-northeast1), and GCP Taiwan (asia-east1) . We will continue to monitor the situation for any changes and will continue to be engaged with GCP and AWS for ongoing support. We will provide another update in the next 4 hours.
  • Time: Aug. 22, 2024, 11:37 p.m.
    Status: Monitoring
    Update: We are continuing to monitor response times of our deployment orchestraion in GCP Singapore (asia-southeast1), GCP Mumbai (asia-south1), and GCP Tokyo (asia-northeast1), and GCP Taiwan (asia-east1). There have been no significant changes and we will continue to be engaged with GCP and AWS for ongoing support. We will provide another update in the next 4 hours.
  • Time: Aug. 22, 2024, 6:50 p.m.
    Status: Monitoring
    Update: We have observed an improvement in response times of our deployment orchestraion in GCP Singapore (asia-southeast1), GCP Mumbai (asia-south1), and GCP Tokyo (asia-northeast1), and GCP Taiwan (asia-east1) . We will continue to monitor the situation for any changes and will continue to be engaged with GCP and AWS for ongoing support. We will provide another update in the next 4 hours.

Updates:

  • Time: Aug. 23, 2024, 12:06 p.m.
    Status: Resolved
    Update: The incident has been resolved. We have not observed any network connectivity problems in the last 6+ hours.
  • Time: Aug. 22, 2024, 4:51 p.m.
    Status: Identified
    Update: We have identified an underlying network connectivity issue with elevated level of packet loss and significantly increased latency. We are working with our cloud service providers towards resolving these underlying network issues. We will provide an update within the next 2 hours or earlier if the situation has changed.
  • Time: Aug. 22, 2024, 2:40 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the deployment orchestration in GCP Singapore (asia-southeast1), GCP Mumbai (asia-south1) and GCP Tokyo (asia-northeast1). Running deployments are still working fine, but customers can experience slowness or failed interactions for the creation of new deployments, updates to deployments or terminations of deployments. We will provide an update in the next hour.
  • Time: Aug. 22, 2024, 2:01 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the deployment orchestration in GCP Singapore (asia-southeast1). Running deployments are still working fine, but customers can experience slowness or failed creation of new deployments, updates to deployments or terminations. We will provide an update in the next 30 minutes.

Updates:

  • Time: Aug. 15, 2024, 5:16 p.m.
    Status: Resolved
    Update: We've resolved the issue with creating and scaling up deployments.
  • Time: Aug. 15, 2024, 4:54 p.m.
    Status: Monitoring
    Update: We've discovered the issue with scaling up deployments. We're currently mitigating this issue and will begin to monitor our mitigation efforts. Next update will be in one hour, or sooner if appropriate.
  • Time: Aug. 15, 2024, 3:50 p.m.
    Status: Investigating
    Update: We are continuing our investigation into a potential issue with scaling up deployments. For trials, we're investigating a potential issue with deployments not being fully created. Running deployments that are not attempting to scale up are not affected. Next update will be in one hour, or sooner if appropriate.
  • Time: Aug. 15, 2024, 2:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 15, 2024, 2:21 p.m.
    Status: Investigating
    Update: We are investigating a potential issue with scaling up deployments. For trials, we're investigating a potential issue with deployments not being fully created. Running deployments are not affected. Next update will be in one hour, or sooner if appropriate.

Updates:

  • Time: Aug. 13, 2024, 2:39 p.m.
    Status: Resolved
    Update: We have resolved the issues that may have been impacting the views of logs in Admin Console and for Billing.
  • Time: Aug. 13, 2024, 2:21 p.m.
    Status: Identified
    Update: We have identified potential issues with viewing logs and metrics in the admin console and delays with viewing billing. We have implemented mitigations and are continuing to work on the issue.

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Frequently Asked Questions - ESS (Public)

Is there a ESS (Public) outage?
The current status of ESS (Public) is: Systems Active
Where can I find the official status page of ESS (Public)?
The official status page for ESS (Public) is here
How can I get notified if ESS (Public) is down or experiencing an outage?
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What does ESS (Public) do?
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