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Is there an eloomi outage?

eloomi status: Systems Active

Last checked: 7 minutes ago

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eloomi outages and incidents

Outage and incident data over the last 30 days for eloomi.

There have been 0 outages or incidents for eloomi in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for eloomi

Outlogger tracks the status of these components for Xero:

eloomi Authoring Active
Intercom Intercom Web Messenger Active
mailgun SMTP Active
eloomi Infinite API Active
eloomi Infinite Mobile Application Active
eloomi Infinite web application Active
SCORM player Active
eloomi People API Active
eloomi People web application Active
SCORM player Active
Component Status
eloomi Authoring Active
Intercom Intercom Web Messenger Active
mailgun SMTP Active
Active
eloomi Infinite API Active
eloomi Infinite Mobile Application Active
eloomi Infinite web application Active
SCORM player Active
Active
eloomi People API Active
eloomi People web application Active
SCORM player Active

Latest eloomi outages and incidents.

View the latest incidents for eloomi and check for official updates:

Updates:

  • Time: March 29, 2023, 7:32 a.m.
    Status: Resolved
    Update: The DNS changes caused by our service provider have now been propagated across all our servers, so this incident is finally resolved. We apologise for the inconvenience caused.
  • Time: March 28, 2023, 2:38 p.m.
    Status: Monitoring
    Update: Some customers may still experience difficulties with accessing the platform. The DNS change that was done by our service provider had been quickly reversed. However, this change will still need some time to be propagated across all our servers. We apologise for the inconvenience that this is causing at the moment. To alleviate the challenge, we recommend clearing your browser cache. For Google: https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DDesktop For Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4 For Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Updates:

  • Time: March 28, 2023, 12:17 p.m.
    Status: Resolved
    Update: The issue was due to our service provider updating DNS settings. This incident has been optimized and resolved.
  • Time: March 28, 2023, 11:48 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we're currently monitoring to ensure that optimal performance is back.
  • Time: March 28, 2023, 11:47 a.m.
    Status: Identified
    Update: Our service provider made some changes to the DNS which caused some challenges. This has now been rectified
  • Time: March 28, 2023, 11:47 a.m.
    Status: Investigating
    Update: We're currently experiencing some technical difficulties, which is unfortunately causing some parts of the platform not to perform optimally at the moment. Rest assured, we are looking into this with the highest priority. We do apologize for the inconvenience this is causing at the moment.

Updates:

  • Time: March 17, 2023, 2:32 p.m.
    Status: Resolved
    Update: From 15:13 CET, Infinite platforms were inaccessible. The root cause appears to be a restart on the microservice eloomi-common-applicationinsights-prod on Microsoft Azure. The incident has been resolved and lasted approximately 10 minutes.

Updates:

  • Time: March 16, 2023, 10:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2023, 12:02 p.m.
    Status: Identified
    Update: Microsoft has identified the cause of this to be an issue with a recent deployment. They are in the early stages of developing a hotfix to mitigate this issue.
  • Time: March 16, 2023, 10:30 a.m.
    Status: Investigating
    Update: Expected service degradation on Azure Redis Cache has been reported by Microsoft starting at 03:30 UTC on 16 Mar 2023. Customers may experience unexpected failovers, timeouts and intermittent connectivity issues. Microsoft is currently investigating the issue.

Updates:

  • Time: March 8, 2023, 8:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 8, 2023, 8:32 a.m.
    Status: Monitoring
    Update: Due to heavy load on the eloomi Infinite content service, there is a high chance of increased loading times for playing courses for users and building courses for admins. This is expected to last for approx. 20 minutes.

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Frequently Asked Questions - eloomi

Is there a eloomi outage?
The current status of eloomi is: Systems Active
Where can I find the official status page of eloomi?
The official status page for eloomi is here
How can I get notified if eloomi is down or experiencing an outage?
To get notified of any status changes to eloomi, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of eloomi every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does eloomi do?
eloomi is a platform that integrates LMS and LXP technologies to enhance employee training, retention, and engagement through impactful learning and development opportunities.

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