Time: Oct. 30, 2024, 8:16 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 30, 2024, 7:34 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Oct. 30, 2024, 6:17 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Oct. 30, 2024, 5:08 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Oct. 30, 2024, 4:22 p.m.

Status: Investigating

Update: The Elucidat Authoring platform is currently encountering errors for some users, in some parts of the platform. Our engineers are looking into the issue right now. We will continue to provide updates on this page until resolution. We apologise for any inconvenience caused in the meantime.

Time: Oct. 13, 2023, 8:38 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 13, 2023, 8:38 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: Oct. 12, 2023, 1:54 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Oct. 12, 2023, 1:54 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Oct. 12, 2023, 1:07 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: Oct. 12, 2023, 1:07 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: Oct. 12, 2023, 12:56 p.m.

Status: Investigating

Update: There is currently an issue affecting users logging in to the Elucidat platform. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: Oct. 12, 2023, 12:56 p.m.

Status: Investigating

Update: There is currently an issue affecting users logging in to the Elucidat platform. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: Aug. 1, 2023, 2:29 p.m.

Status: Resolved

Update: As of yesterday evening (31st of July 2023) we have deployed further fixes which have improved the speed of processing dramatically, and seen the number of items in the queue restored to usual numbers. Learners should no longer experience any bookmarking delays, and all existing releases, as well as brand new releases, will bookmark as expected.. As part of the work needed to resolve this, there was a short period of time (1 hour and 11 minutes), between 16:50 (UTC) and 18:01 (UTC) on the 31st of July, where no additional events were able to enter the queue. Consequently, while the impact of this issue remains relatively minimal, there are some additional considerations: - The in-app audit trail will not show events for this period. - Course and page thumbnails may be temporarily out of date. This should rectify itself as changes are made and thumbnails regenerated. - There may be a delay in Collaboration and Reviewer comments being shown - this should also rectify itself over a short period of time. - Learner numbers will not include learners who took the course during this time. Anyone who uses xAPI data should rest assured that this was not affected in any way, and your LRS will have the most up to date information. Similarly, the Your Data information available in the app will not be missing any information. A full Root Cause Analysis will be completed shortly, and will be available upon request. We once again apologise for any inconvenience this may cause. If you have any further questions or concerns regarding this, please reach out to your Customer Success Manager or email us on [email protected] where we will be happy to help.

Time: July 31, 2023, 10:44 a.m.

Status: Monitoring

Update: We've deployed a change which has resulted in the queue causing these delays to begin processing approximately 27 times faster than it was previously, and the number of items on the queue is now coming down. We will continue to tweak this change and monitor to bring the queue down as quickly as we can. We'd like to reiterate that no data that we were already collecting around bookmarking has been lost. For new releases, no bookmarking will happen at all until that release makes it through the queue, as this tells our systems to start allowing bookmarking for the release. For older courses, the releases are already enabled, so new bookmarking positions will eventually be ingested by our bookmarking service, once they've made it through the queue. As such, the only impacts are: - Learners may be returned to out of date positions the next time they open the course, for existing releases. - For new releases, there may be a delay before bookmarking at Elucidat's end is available for the release, so any learners taking the course within a few hours of release are likely to not have their bookmarking retained by Elucidat in that time. We will of course update as things progress further. We apologise for any inconvenience caused in the meantime.

Time: July 28, 2023, 4:27 p.m.

Status: Identified

Update: We've deployed several potential fixes for this issue, but as yet none of these have had the intended result. We continue to investigate possible mitigations and fixes. As before, this is our highest priority and we will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: July 27, 2023, 4:22 p.m.

Status: Identified

Update: The previous mitigation we deployed did help improve the issue, but has not had as large of an impact as expected. We continue to work on the issue. As before, this is our highest priority and we will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: July 27, 2023, 10:37 a.m.

Status: Identified

Update: The issue has been identified, mitigations are being put in place, and we are monitoring the outcome. We will publish updates as soon as we know how effective these mitigations have been. We apologise for any inconvenience caused in the meantime.

Time: July 27, 2023, 7:59 a.m.

Status: Investigating

Update: We are still investigating this issue as our highest priority, and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: July 26, 2023, 6:26 p.m.

Status: Investigating

Update: We are currently experiencing temporary delays to bookmarking on the Elucidat platform. Whilst these delays are occurring, new releases may not start bookmarking for learners for some time. Once they do start allowing bookmarking, we will collect the information but the course may not be able to retrieve it. Once the delay has caught up, the learners' bookmarked progress will be restored. We're looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: Aug. 1, 2023, 2:29 p.m.

Status: Resolved

Update: As of yesterday evening (31st of July 2023) we have deployed further fixes which have improved the speed of processing dramatically, and seen the number of items in the queue restored to usual numbers. Learners should no longer experience any bookmarking delays, and all existing releases, as well as brand new releases, will bookmark as expected.. As part of the work needed to resolve this, there was a short period of time (1 hour and 11 minutes), between 16:50 (UTC) and 18:01 (UTC) on the 31st of July, where no additional events were able to enter the queue. Consequently, while the impact of this issue remains relatively minimal, there are some additional considerations: - The in-app audit trail will not show events for this period. - Course and page thumbnails may be temporarily out of date. This should rectify itself as changes are made and thumbnails regenerated. - There may be a delay in Collaboration and Reviewer comments being shown - this should also rectify itself over a short period of time. - Learner numbers will not include learners who took the course during this time. Anyone who uses xAPI data should rest assured that this was not affected in any way, and your LRS will have the most up to date information. Similarly, the Your Data information available in the app will not be missing any information. A full Root Cause Analysis will be completed shortly, and will be available upon request. We once again apologise for any inconvenience this may cause. If you have any further questions or concerns regarding this, please reach out to your Customer Success Manager or email us on [email protected] where we will be happy to help.

Time: July 31, 2023, 10:44 a.m.

Status: Monitoring

Update: We've deployed a change which has resulted in the queue causing these delays to begin processing approximately 27 times faster than it was previously, and the number of items on the queue is now coming down. We will continue to tweak this change and monitor to bring the queue down as quickly as we can. We'd like to reiterate that no data that we were already collecting around bookmarking has been lost. For new releases, no bookmarking will happen at all until that release makes it through the queue, as this tells our systems to start allowing bookmarking for the release. For older courses, the releases are already enabled, so new bookmarking positions will eventually be ingested by our bookmarking service, once they've made it through the queue. As such, the only impacts are: - Learners may be returned to out of date positions the next time they open the course, for existing releases. - For new releases, there may be a delay before bookmarking at Elucidat's end is available for the release, so any learners taking the course within a few hours of release are likely to not have their bookmarking retained by Elucidat in that time. We will of course update as things progress further. We apologise for any inconvenience caused in the meantime.

Time: July 28, 2023, 4:27 p.m.

Status: Identified

Update: We've deployed several potential fixes for this issue, but as yet none of these have had the intended result. We continue to investigate possible mitigations and fixes. As before, this is our highest priority and we will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: July 27, 2023, 4:22 p.m.

Status: Identified

Update: The previous mitigation we deployed did help improve the issue, but has not had as large of an impact as expected. We continue to work on the issue. As before, this is our highest priority and we will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: July 27, 2023, 10:37 a.m.

Status: Identified

Update: The issue has been identified, mitigations are being put in place, and we are monitoring the outcome. We will publish updates as soon as we know how effective these mitigations have been. We apologise for any inconvenience caused in the meantime.

Time: July 27, 2023, 7:59 a.m.

Status: Investigating

Update: We are still investigating this issue as our highest priority, and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: July 26, 2023, 6:26 p.m.

Status: Investigating

Update: We are currently experiencing temporary delays to bookmarking on the Elucidat platform. Whilst these delays are occurring, new releases may not start bookmarking for learners for some time. Once they do start allowing bookmarking, we will collect the information but the course may not be able to retrieve it. Once the delay has caught up, the learners' bookmarked progress will be restored. We're looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime.

Time: Oct. 19, 2022, 3:38 p.m.

Status: Resolved

Update: This incident has now been resolved. Bookmarking should now work correctly for all releases. A full RCA will be available on request over the next few days. We apologise for any inconvenience caused in the meantime.

Time: Oct. 19, 2022, 2:20 p.m.

Status: Investigating

Update: Whilst we continue to investigate this issue, we have confirmed that this only affects the ability for new releases to accept bookmarking. Any existing releases should bookmark without issue, and once a new release is able to take bookmarking, then this should work as expected also. As such, we've reduced the scope of this incident to Minor, and continue to investigate the root cause of this delay. Once again, we apologise for any inconvenience caused.

Time: Oct. 19, 2022, 11:15 a.m.

Status: Investigating

Update: We are currently experiencing temporary delays to bookmarking on the Elucidat platform. Whilst these delays are occurring, new releases may not start bookmarking for learners for some time. Once they do start allowing bookmarking, we will collect the information but the course may not be able to retrieve it. Once the delay has caught up, the learners' bookmarked progress will be restored. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime. Learning:delayed