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Is there an Elucidat outage?

Elucidat status: Systems Active

Last checked: 39 seconds ago

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Elucidat outages and incidents

Outage and incident data over the last 30 days for Elucidat.

There have been 1 outages or incidents for Elucidat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Elucidat

Outlogger tracks the status of these components for Xero:

API Integrations Active
Authoring Active
Learner Analytics Active
Learning Active
Release Notes Active
Component Status
API Integrations Active
Authoring Active
Learner Analytics Active
Learning Active
Release Notes Active

Latest Elucidat outages and incidents.

View the latest incidents for Elucidat and check for official updates:

Updates:

  • Time: Oct. 19, 2022, 3:38 p.m.
    Status: Resolved
    Update: This incident has now been resolved. Bookmarking should now work correctly for all releases. A full RCA will be available on request over the next few days. We apologise for any inconvenience caused in the meantime.
  • Time: Oct. 19, 2022, 2:20 p.m.
    Status: Investigating
    Update: Whilst we continue to investigate this issue, we have confirmed that this only affects the ability for new releases to accept bookmarking. Any existing releases should bookmark without issue, and once a new release is able to take bookmarking, then this should work as expected also. As such, we've reduced the scope of this incident to Minor, and continue to investigate the root cause of this delay. Once again, we apologise for any inconvenience caused.
  • Time: Oct. 19, 2022, 11:15 a.m.
    Status: Investigating
    Update: We are currently experiencing temporary delays to bookmarking on the Elucidat platform. Whilst these delays are occurring, new releases may not start bookmarking for learners for some time. Once they do start allowing bookmarking, we will collect the information but the course may not be able to retrieve it. Once the delay has caught up, the learners' bookmarked progress will be restored. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime. Learning:delayed

Updates:

  • Time: Aug. 4, 2022, 11:31 a.m.
    Status: Resolved
    Update: A fix has now been deployed for this issue. On further investigation, data was not collected only for releases that were released prior to 19th December 2020. This particular issue arose unexpectedly as part of a software release, and was ultimately of a limited scope. We are no longer seeing any errors. A full Root Cause Analysis will be available on request in due course. We apologise for any inconvenience caused.
  • Time: Aug. 4, 2022, 11:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 4, 2022, 10:56 a.m.
    Status: Investigating
    Update: We are currently experiencing issues in parts of our learner analytics service, whereby learner data is not being collected. Existing learner data should still be accessible. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused.

Updates:

  • Time: Aug. 4, 2022, 11:31 a.m.
    Status: Resolved
    Update: A fix has now been deployed for this issue. On further investigation, data was not collected only for releases that were released prior to 19th December 2020. This particular issue arose unexpectedly as part of a software release, and was ultimately of a limited scope. We are no longer seeing any errors. A full Root Cause Analysis will be available on request in due course. We apologise for any inconvenience caused.
  • Time: Aug. 4, 2022, 11:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 4, 2022, 10:56 a.m.
    Status: Investigating
    Update: We are currently experiencing issues in parts of our learner analytics service, whereby learner data is not being collected. Existing learner data should still be accessible. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused.

Updates:

  • Time: May 24, 2022, 11:25 a.m.
    Status: Resolved
    Update: The fix for this issue has now been deployed successfully and no data has been lost. Any usage data that is still showing as out of date should display correctly tomorrow, as services run overnight.
  • Time: May 24, 2022, 9:45 a.m.
    Status: Identified
    Update: We are continuing to test a fix for the production system, and will update as this progresses.
  • Time: May 23, 2022, 4:13 p.m.
    Status: Identified
    Update: The fix for this issue is looking positive in our testing environments. We will continuing working on the resolution and will update as soon as there is more information available.
  • Time: May 23, 2022, 1:03 p.m.
    Status: Identified
    Update: We are currently testing a potential fix to this issue internally. We apologise for any inconvenience caused in the meantime, and will continue to published updates as things progress.
  • Time: May 23, 2022, 11:11 a.m.
    Status: Investigating
    Update: During the course of our ongoing investigation, we have identified that there is likely some delay in up-to-date data being available in Usage dashboards and potentially audit downloads. Data is still being collected and is not lost, but the new data is likely not to be available at this time. We continue to look into this and will publish updates as soon as more information is available.
  • Time: May 23, 2022, 9:02 a.m.
    Status: Investigating
    Update: We are currently experiencing problems affecting some parts of our learners’ experience. We are investigating an issue where bookmarking may be delayed in being processed by the Elucidat app. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime. Learning:delayed

Updates:

  • Time: May 24, 2022, 11:25 a.m.
    Status: Resolved
    Update: The fix for this issue has now been deployed successfully and no data has been lost. Any usage data that is still showing as out of date should display correctly tomorrow, as services run overnight.
  • Time: May 24, 2022, 9:45 a.m.
    Status: Identified
    Update: We are continuing to test a fix for the production system, and will update as this progresses.
  • Time: May 23, 2022, 4:13 p.m.
    Status: Identified
    Update: The fix for this issue is looking positive in our testing environments. We will continuing working on the resolution and will update as soon as there is more information available.
  • Time: May 23, 2022, 1:03 p.m.
    Status: Identified
    Update: We are currently testing a potential fix to this issue internally. We apologise for any inconvenience caused in the meantime, and will continue to published updates as things progress.
  • Time: May 23, 2022, 11:11 a.m.
    Status: Investigating
    Update: During the course of our ongoing investigation, we have identified that there is likely some delay in up-to-date data being available in Usage dashboards and potentially audit downloads. Data is still being collected and is not lost, but the new data is likely not to be available at this time. We continue to look into this and will publish updates as soon as more information is available.
  • Time: May 23, 2022, 9:02 a.m.
    Status: Investigating
    Update: We are currently experiencing problems affecting some parts of our learners’ experience. We are investigating an issue where bookmarking may be delayed in being processed by the Elucidat app. We’re looking into it as our highest priority and will publish updates as soon as we know more. We apologise for any inconvenience caused in the meantime. Learning:delayed

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Frequently Asked Questions - Elucidat

Is there a Elucidat outage?
The current status of Elucidat is: Systems Active
Where can I find the official status page of Elucidat?
The official status page for Elucidat is here
How can I get notified if Elucidat is down or experiencing an outage?
To get notified of any status changes to Elucidat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Elucidat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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