Is there an EnjoyHQ outage?

EnjoyHQ status: Systems Active

Last checked: 5 minutes ago

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EnjoyHQ outages and incidents

Outage and incident data over the last 30 days for EnjoyHQ.

There have been 1 outages or incidents for EnjoyHQ in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EnjoyHQ

Outlogger tracks the status of these components for Xero:

Application Active
Data Ingestion Pipeline Active
PDF Exports Active
Public API Active
Pusher Channels presence channels Active
Single Sign On Active
Uploadcare Document processing Active
Uploadcare Video processing Active
Uploadcare REST API Active
Uploadcare Upload API Active
Uploaded Documents Processing Active
Uploaded Spreadsheet Processing Active
Uploaded Video And Audio Processing Active
Drift API Active
Intercom APIs Active
Intercom Webhooks Active
Playstore Reviews Active
SendGrid Parse API Active
SendGrid SMTP Active
Slack Apps/Integrations Active
Typeform API Active
Zendesk API Active
Component Status
Application Active
Data Ingestion Pipeline Active
PDF Exports Active
Public API Active
Pusher Channels presence channels Active
Single Sign On Active
Uploadcare Document processing Active
Uploadcare Video processing Active
Active
Uploadcare REST API Active
Uploadcare Upload API Active
Uploaded Documents Processing Active
Uploaded Spreadsheet Processing Active
Uploaded Video And Audio Processing Active
Active
Drift API Active
Intercom APIs Active
Intercom Webhooks Active
Playstore Reviews Active
SendGrid Parse API Active
SendGrid SMTP Active
Slack Apps/Integrations Active
Typeform API Active
Zendesk API Active

Latest EnjoyHQ outages and incidents.

View the latest incidents for EnjoyHQ and check for official updates:

Updates:

  • Time: Oct. 28, 2024, 5 p.m.
    Status: Resolved
    Update: We have been monitoring the system and the performance is back to normal. This incident has been resolved. Thank you for your patience.
  • Time: Oct. 28, 2024, 11:05 a.m.
    Status: Monitoring
    Update: The fix implemented has restored the performance in the system. We are still monitoring to make sure everything is working as expected. Please, reach out to Support if you are still experiencing issues. Thank you for the patience.
  • Time: Oct. 25, 2024, 4:32 p.m.
    Status: Investigating
    Update: We have received reports that there is a delay in processing document uploads. This includes uploads triggered by integrations. We have identified the root cause and are working on resolving it now. Apologies for the inconvenience and thank you for your patience.

Updates:

  • Time: Oct. 18, 2024, 10:34 a.m.
    Status: Resolved
    Update: We have been monitoring the system and the performance is back to normal for all the impacted features. This incident has been resolved. Thank you for your patience.
  • Time: Oct. 17, 2024, 1:05 p.m.
    Status: Monitoring
    Update: The fix implemented has restored the performance in the system. We are still monitoring to make sure everything is working as expected. Please, reach out to Support if you are still experiencing issues. Thank you for the patience.
  • Time: Oct. 17, 2024, 9:45 a.m.
    Status: Identified
    Update: We are getting reports that saving and editing documents is malfunctioning. We are aware of the issue and identified the root cause. The performance in the platform should be improving soon. Apologies for the inconvenience.

Updates:

  • Time: Oct. 4, 2024, 10:14 a.m.
    Status: Resolved
    Update: We have released a fix for the issue we apologise for the inconvenience.
  • Time: Oct. 3, 2024, 5:33 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 3, 2024, 5:32 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 17, 2024, 1:10 p.m.
    Status: Resolved
    Update: EHQ is up and stable. Thank you so much for your patience. Manual uploads are working as expected. We have identified around 200 video uploads that occurred while the issue was happening. We currently are still working on recovering them. Other than that, all manual uploads are working as intended.
  • Time: Sept. 16, 2024, 3:37 p.m.
    Status: Monitoring
    Update: We have just received word that a fix was just deployed. All uploads with Documents (docx and PDF) and spreadsheets appear to be working as expected again. We believe Audio and Video uploads should be good to go as well but we are still monitoring these cases because they are much bigger files. Thank you so much for your patience. We will provide another update regarding Videos and Audio when I know more.
  • Time: Sept. 16, 2024, 2:14 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 16, 2024, 2:12 p.m.
    Status: Identified
    Update: We're investigating an issue where the EnjoyHQ platform freezes when trying to upload new documents or spreadsheets. Importing new video or audio files should still work

Updates:

  • Time: Nov. 14, 2023, 5:42 p.m.
    Status: Resolved
    Update: We have received communication that the incident has been resolved by the third-party and the platform is now back operational. Thanks for your patience!
  • Time: Nov. 14, 2023, 4:30 p.m.
    Status: Identified
    Update: An external outage on one of the third-parties used in our platform is causing issues editing and saving documents. We are following closely any updates on their end and will notify as soon as the service is restored.

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Frequently Asked Questions - EnjoyHQ

Is there a EnjoyHQ outage?
The current status of EnjoyHQ is: Systems Active
Where can I find the official status page of EnjoyHQ?
The official status page for EnjoyHQ is here
How can I get notified if EnjoyHQ is down or experiencing an outage?
To get notified of any status changes to EnjoyHQ, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EnjoyHQ every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does EnjoyHQ do?
EnjoyHQ is a user research platform for UX teams to centralize, organize, and share research data and findings efficiently.

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