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Is there an EvaluAgent outage?

EvaluAgent status: Systems Active

Last checked: 8 minutes ago

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EvaluAgent outages and incidents

Outage and incident data over the last 30 days for EvaluAgent.

There have been 1 outages or incidents for EvaluAgent in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EvaluAgent

Outlogger tracks the status of these components for Xero:

API Active
Integration Worker Active
Web Application Active
API Active
Integration Worker Active
Web Application Active
API Active
Integration Worker Active
Web Application Active
Component Status
Active
API Active
Integration Worker Active
Web Application Active
Active
API Active
Integration Worker Active
Web Application Active
Active
API Active
Integration Worker Active
Web Application Active

Latest EvaluAgent outages and incidents.

View the latest incidents for EvaluAgent and check for official updates:

Updates:

  • Time: Nov. 6, 2024, 9:21 a.m.
    Status: Resolved
    Update: Full service is now restored.
  • Time: Nov. 1, 2024, 11:46 a.m.
    Status: Identified
    Update: We have identified the issue and are actively working on a resolution. During this time, some clients in the EU may experience intermittent delays to Transcription Services. Thank you for your patience as we work to restore full service.
  • Time: Oct. 31, 2024, 9:45 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting the reliability of Transcription Services, which may cause delays in processing audio conversations.

Updates:

  • Time: Oct. 8, 2024, 11:28 a.m.
    Status: Resolved
    Update: We have identified and fixed an issue in the EU cluster where some users were unable to access completed evaluations. We are continuing to monitor the systems.
  • Time: Oct. 8, 2024, 11:04 a.m.
    Status: Identified
    Update: We have identified an issue in the EU cluster where some users are unable to access completed evaluations. This is currently being resolved as our top priority. Please check back here for ongoing updates as these become available.
  • Time: Oct. 8, 2024, 10:49 a.m.
    Status: Investigating
    Update: We are currently investigating an issue in the EU cluster where some users are unable to access completed evaluations. Resolving this is our top priority, and we will provide further updates as soon as more information becomes available. Please check back here for ongoing updates.

Updates:

  • Time: Oct. 7, 2024, 8:36 a.m.
    Status: Resolved
    Update: We identified and fixed an issue on the EU cluster where automated work queues generated a higher volume of contacts to evaluate than anticipated. This has been through an extended and successful period of monitoring.
  • Time: Oct. 3, 2024, 1:53 p.m.
    Status: Monitoring
    Update: We have identified and fixed an issue on the EU cluster where automated work queues generated a higher volume of contacts to evaluate than anticipated. This is currently in a monitoring phase. Please check back here for ongoing updates.
  • Time: Oct. 3, 2024, 9:24 a.m.
    Status: Investigating
    Update: We are currently investigating an issue in the EU cluster where automated work queues are generating a higher volume of contacts to evaluate than anticipated. Resolving this is our top priority, and we will provide further updates as soon as more information becomes available. Please check back here for ongoing updates

Updates:

  • Time: Oct. 3, 2024, 5:03 p.m.
    Status: Resolved
    Update: The processing of transcriptions and associated Analytics is now operating at expected levels.
  • Time: Oct. 2, 2024, 4:37 p.m.
    Status: Monitoring
    Update: We have identified and fixed an issue which may have impacted some clients on our EU cluster relating to the processing of transcriptions and associated Analytics. As a result of the issue we are currently processing through a backlog of requests so you may experience delays in the generation of transcripts and associated Insight Topics of your contact records. This status page will be updated once the backlog has reduced.

Updates:

  • No updates

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Frequently Asked Questions - EvaluAgent

Is there a EvaluAgent outage?
The current status of EvaluAgent is: Systems Active
Where can I find the official status page of EvaluAgent?
The official status page for EvaluAgent is here
How can I get notified if EvaluAgent is down or experiencing an outage?
To get notified of any status changes to EvaluAgent, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of EvaluAgent every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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