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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 9 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: June 13, 2024, 2:13 a.m.
    Status: Resolved
    Update: This incident has been resolved. We thank you for your patience with us as we worked through this issue. Please reach out to [email protected] if you have any questions.
  • Time: June 12, 2024, 5:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. During this time, imports and exports will remain paused, but will resume once we have confirmed the fix has resolved the platform performance issues. Please reach out to [email protected] if you have any questions.
  • Time: June 12, 2024, 3:37 p.m.
    Status: Identified
    Update: We have identified and are working to resolve the issue. Users will experience general slowness in the platform until the issue is resolved, and some users may receive server errors or pages may not load in full. We have temporarily paused Imports and Exports, which will resume once the issue has been resolved. We apologize for the continued issues and are working to resolve this as quickly as possible. We appreciate your patience with us, please reach out to [email protected] if you have any questions.
  • Time: June 12, 2024, 1:56 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 12, 2024, 1:46 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 12, 2024, 1:41 p.m.
    Status: Identified
    Update: As we continue to work to resolve this issue, we will be temporarily pausing exports from EverTrue. Once platform stability is restored, any queued or failed exports will be regenerated. Please reach out to [email protected] if you have any questions.
  • Time: June 12, 2024, 1:02 p.m.
    Status: Identified
    Update: We have identified the issue and are working to restore regular platform performance. During this time we will be pausing import files temporarily, but will resume imports once platform stability has been restored. We apologize for any inconvenience this may cause. Please reach out to [email protected] if you have any questions.
  • Time: June 12, 2024, 12:28 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing general importer slowness, and platform loading issues for some users (pages may not load, some users may receive "Server Errors"). We apologize for the inconvenience and are working to identify the issue as quickly as possible. If you have any questions please reach out to [email protected]

Updates:

  • Time: June 3, 2024, 11:04 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with exports, please reach out to [email protected].
  • Time: June 3, 2024, 11:04 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with exports, please reach out to [email protected].
  • Time: June 3, 2024, 7:45 p.m.
    Status: Monitoring
    Update: We are continuing to work on resolving this issue and to process our backlog of exports as quickly as possible. We apologize for the delay and inconvenience this has caused. We would appreciate if users do not attempt re-running an export that they have already initiated/is currently pending completion. Please reach out to [email protected] if you have any questions.
  • Time: June 3, 2024, 7:45 p.m.
    Status: Monitoring
    Update: We are continuing to work on resolving this issue and to process our backlog of exports as quickly as possible. We apologize for the delay and inconvenience this has caused. We would appreciate if users do not attempt re-running an export that they have already initiated/is currently pending completion. Please reach out to [email protected] if you have any questions.
  • Time: June 3, 2024, 2:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please reach out to [email protected] if you have any questions.
  • Time: June 3, 2024, 1:10 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on a fix now. Please reach out to [email protected] if you have any quetions.
  • Time: June 3, 2024, 1:10 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on a fix now. Please reach out to [email protected] if you have any quetions.
  • Time: June 3, 2024, 12:31 p.m.
    Status: Investigating
    Update: We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.
  • Time: June 3, 2024, 12:31 p.m.
    Status: Investigating
    Update: We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

Updates:

  • Time: May 28, 2024, 3:08 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with the ThankView platform (thankview.com) please reach out to our support team at [email protected]
  • Time: May 28, 2024, 2:31 p.m.
    Status: Monitoring
    Update: We have identified the issue and issued a fix, and are monitoring the results. ThankView users should be able to load and utilize the platform as expected. If you are still experiencing issues, please try refreshing your browser. If issues persist, please reach out to [email protected].
  • Time: May 28, 2024, 12:31 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is affecting the ThankView platform (thankview.com) and preventing the platform from loading as expected. Users may see broken images and text, and degraded performance within the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: May 28, 2024, 3:08 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues with the ThankView platform (thankview.com) please reach out to our support team at [email protected]
  • Time: May 28, 2024, 2:31 p.m.
    Status: Monitoring
    Update: We have identified the issue and issued a fix, and are monitoring the results. ThankView users should be able to load and utilize the platform as expected. If you are still experiencing issues, please try refreshing your browser. If issues persist, please reach out to [email protected].
  • Time: May 28, 2024, 12:31 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is affecting the ThankView platform (thankview.com) and preventing the platform from loading as expected. Users may see broken images and text, and degraded performance within the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected]

Updates:

  • Time: April 11, 2024, 6:56 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions!
  • Time: April 11, 2024, 5:34 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the issue that prevented both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. Exports that were not completed should now be available for download. We apologize for the inconvenience, if you have any questions, please reach out to [email protected]
  • Time: April 11, 2024, 12:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that caused the scheduled exports for some accounts to fail to be generated and delivered as expected. We apologize for the inconvenience, if you have any questions please reach out to [email protected].

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
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