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Is there an EverTrue outage?

EverTrue status: Systems Active

Last checked: 8 minutes ago

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EverTrue outages and incidents

Outage and incident data over the last 30 days for EverTrue.

There have been 2 outages or incidents for EverTrue in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for EverTrue

Outlogger tracks the status of these components for Xero:

Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Public API Active
Web Application Active
Component Status
Email / Push Active
EverTrue Active
Exports Active
Facebook Active
Imports Active
LinkedIn Authentication Active
Login Active
SFTP Server Active
Two Step Verification SMS Active
Volunteer Active
Active
Public API Active
Web Application Active

Latest EverTrue outages and incidents.

View the latest incidents for EverTrue and check for official updates:

Updates:

  • Time: April 11, 2024, 6:56 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please reach out to [email protected] if you have any questions!
  • Time: April 11, 2024, 5:34 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the issue that prevented both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. Exports that were not completed should now be available for download. We apologize for the inconvenience, if you have any questions, please reach out to [email protected]
  • Time: April 11, 2024, 12:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that caused the scheduled exports for some accounts to fail to be generated and delivered as expected. We apologize for the inconvenience, if you have any questions please reach out to [email protected].

Updates:

  • Time: Feb. 8, 2024, 3:06 a.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any search issues, please perform a hard refresh while logged into the platform and try again. If after doing that you are still experiencing issues, please reach out [email protected].
  • Time: Feb. 6, 2024, 9:58 p.m.
    Status: Monitoring
    Update: We have pushed an updated fix and are monitoring the results. If you experienced search issues, please perform a hard refresh on your browser and then attempt your search. If you continue to experience issues, please reach out to [email protected]
  • Time: Feb. 5, 2024, 2:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you are experiencing issues with search, please perform a hard refresh, and if the issue persists, please reach out to [email protected].
  • Time: Feb. 2, 2024, 7:46 p.m.
    Status: Identified
    Update: We have identified the issue, and are working on a fix. If you have any questions, please reach out to [email protected]
  • Time: Feb. 2, 2024, 4:35 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing the search functionality ("Search constituents and interactions" bar at top of platform) to return 0 results if entering a constituents first and last name. Results will be returned if entering remote ID, or if entering first name or last name only. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Updates:

  • Time: Feb. 8, 2024, 3:06 a.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any search issues, please perform a hard refresh while logged into the platform and try again. If after doing that you are still experiencing issues, please reach out [email protected].
  • Time: Feb. 6, 2024, 9:58 p.m.
    Status: Monitoring
    Update: We have pushed an updated fix and are monitoring the results. If you experienced search issues, please perform a hard refresh on your browser and then attempt your search. If you continue to experience issues, please reach out to [email protected]
  • Time: Feb. 5, 2024, 2:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you are experiencing issues with search, please perform a hard refresh, and if the issue persists, please reach out to [email protected].
  • Time: Feb. 2, 2024, 7:46 p.m.
    Status: Identified
    Update: We have identified the issue, and are working on a fix. If you have any questions, please reach out to [email protected]
  • Time: Feb. 2, 2024, 4:35 p.m.
    Status: Investigating
    Update: We are investigating an issue that is causing the search functionality ("Search constituents and interactions" bar at top of platform) to return 0 results if entering a constituents first and last name. Results will be returned if entering remote ID, or if entering first name or last name only. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Updates:

  • Time: Feb. 1, 2024, 8:51 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues, please reach out to [email protected]
  • Time: Feb. 1, 2024, 8:51 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues, please reach out to [email protected]
  • Time: Feb. 1, 2024, 7:43 p.m.
    Status: Monitoring
    Update: We have identified the problem and have pushed a fix. We are monitoring the results. If you have any questions, please reach out to [email protected].
  • Time: Feb. 1, 2024, 7:43 p.m.
    Status: Monitoring
    Update: We have identified the problem and have pushed a fix. We are monitoring the results. If you have any questions, please reach out to [email protected].
  • Time: Feb. 1, 2024, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing issues with the EverTrue platforms (app.evertrue.com, data.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.
  • Time: Feb. 1, 2024, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing issues with the EverTrue platforms (app.evertrue.com, data.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Updates:

  • Time: Dec. 19, 2023, 4:05 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any issues, please reach out to [email protected]
  • Time: Dec. 18, 2023, 7:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If you experience any issues, please reach out to [email protected]
  • Time: Dec. 18, 2023, 4:32 p.m.
    Status: Identified
    Update: We have identified the issue causing some platform slowness/loading issues for some users. We are taking steps to resolve and are monitoring results. Please reach out to [email protected] if you have any questions.
  • Time: Dec. 18, 2023, 2:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing some EverTrue platform users to experience loading issues and/or general platform slowness. Our team is working to identify and resolve as quickly as possible. If you have any questions, please reach out to [email protected]

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Frequently Asked Questions - EverTrue

Is there a EverTrue outage?
The current status of EverTrue is: Systems Active
Where can I find the official status page of EverTrue?
The official status page for EverTrue is here
How can I get notified if EverTrue is down or experiencing an outage?
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