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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 8 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Feb. 2, 2024, 8:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2024, 12:15 p.m.
    Status: Investigating
    Update: Eway encountered a service interruption lasting approximately 10 minutes, occurring between 19:52 and 20:02 AEST. This was attributed to an outage in the downstream payment service provider. Vendor support teams have confirmed a full recovery of impacted services and are continuing validation activities including periodic monitoring of processing infrastructure. We apologise for the inconvenience this has caused your business today and appreciate your patience Regards, The Eway Team

Updates:

  • Time: Jan. 16, 2024, 11:09 p.m.
    Status: Resolved
    Update: Eway experienced an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue primarily impacted merchants Australia wide that use an acquiring bank supported via the Cybersource bank connector. Cybersource have confirmed that some services were impacted between 6:24am and 6:52am on the 17th January 2024. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Jan. 16, 2024, 11:09 p.m.
    Status: Resolved
    Update: Eway experienced an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue primarily impacted merchants Australia wide that use an acquiring bank supported via the Cybersource bank connector. Cybersource have confirmed that some services were impacted between 6:24am and 6:52am on the 17th January 2024. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Sept. 20, 2023, 5:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 20, 2023, 12:44 a.m.
    Status: Monitoring
    Update: Eway monitoring systems indicate that NZ payment processing services via our partner gateway have been restored. We will continue to monitor the situation until we receive confirmation this incident has been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Sept. 20, 2023, 12:14 a.m.
    Status: Investigating
    Update: Eway is currently experiencing a partial Service disruption to some NZ merchants processing payments through Rapid API due to an issue with one of our upstream providers. This issue is primarily impacting NZ merchants that use an acquiring bank supported via the Paymark/Worldline connector. We are currently in contact with the vendor and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Sept. 20, 2023, 5:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 20, 2023, 12:44 a.m.
    Status: Monitoring
    Update: Eway monitoring systems indicate that NZ payment processing services via our partner gateway have been restored. We will continue to monitor the situation until we receive confirmation this incident has been resolved. We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: Sept. 20, 2023, 12:14 a.m.
    Status: Investigating
    Update: Eway is currently experiencing a partial Service disruption to some NZ merchants processing payments through Rapid API due to an issue with one of our upstream providers. This issue is primarily impacting NZ merchants that use an acquiring bank supported via the Paymark/Worldline connector. We are currently in contact with the vendor and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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