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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 42 seconds ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Sept. 19, 2022, 12:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2022, 6:08 a.m.
    Status: Monitoring
    Update: Eway teams are continuing the recovery of impacted components and can confirm we will provide settlement of any outstanding funds in our next settlement run overnight. We thank you for your patience and apologise for any inconvenience this event has caused your business today. If you have any urgent questions regarding this issue today, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Aug. 29, 2022, 11:12 p.m.
    Status: Investigating
    Update: Eway would like to advise our merchants and partners that we are currently experiencing an issue which is impacting settlement processing this morning. This means some merchants may experience a delay in settlement of funds into your account. Please note this does not affect all customers The issue has been identified and is being worked on urgently by our system engineers. We appreciate your patience and will provide an update on the progress of your settlements as soon as possible. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team

Updates:

  • Time: Sept. 19, 2022, 12:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2022, 6:08 a.m.
    Status: Monitoring
    Update: Eway teams are continuing the recovery of impacted components and can confirm we will provide settlement of any outstanding funds in our next settlement run overnight. We thank you for your patience and apologise for any inconvenience this event has caused your business today. If you have any urgent questions regarding this issue today, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Aug. 29, 2022, 11:12 p.m.
    Status: Investigating
    Update: Eway would like to advise our merchants and partners that we are currently experiencing an issue which is impacting settlement processing this morning. This means some merchants may experience a delay in settlement of funds into your account. Please note this does not affect all customers The issue has been identified and is being worked on urgently by our system engineers. We appreciate your patience and will provide an update on the progress of your settlements as soon as possible. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team

Updates:

  • Time: Aug. 21, 2022, 9:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2022, 8:17 a.m.
    Status: Monitoring
    Update: A fix has been deployed to correct the issues impacting 3DS transactions. We can see that services have been restored and are currently monitoring for confirmed stability. We appreciate your patience while this issue has been investigated, please contact on 1800 10 65 65 or [email protected] for any questions.
  • Time: Aug. 20, 2022, 7:04 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with online payment affecting affecting accounts using 3D Secure. This can result in payments failing or showing an unknown status in the Eway portal. Merchants not using 3D secure appear to be unaffected. We will provide further updates shortly as they become available. If you have any questions please call our support team on 1800 10 65 65 or contact us via email on [email protected] We apologise for any inconvenience caused by this issue.

Updates:

  • Time: Aug. 21, 2022, 9:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2022, 8:17 a.m.
    Status: Monitoring
    Update: A fix has been deployed to correct the issues impacting 3DS transactions. We can see that services have been restored and are currently monitoring for confirmed stability. We appreciate your patience while this issue has been investigated, please contact on 1800 10 65 65 or [email protected] for any questions.
  • Time: Aug. 20, 2022, 7:04 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with online payment affecting affecting accounts using 3D Secure. This can result in payments failing or showing an unknown status in the Eway portal. Merchants not using 3D secure appear to be unaffected. We will provide further updates shortly as they become available. If you have any questions please call our support team on 1800 10 65 65 or contact us via email on [email protected] We apologise for any inconvenience caused by this issue.

Updates:

  • Time: Aug. 6, 2022, 12:41 p.m.
    Status: Resolved
    Update: Earlier this evening, Eway identified an unexpected disruption to our Rapid API and manual payment services due to an issue with one of our upstream providers. The issue impacted gateway merchants that used a merchant facility operated by Westpac, St George, and Bank SA. All transactions attempted by merchants using the affected banking services during this time were unsuccessful. The incident started at approximately 19:45 AEST and ended at approximately 21:10 AEST. Eway monitoring systems indicate that performance has since returned to normal and payment processing via our partner gateway has been restored. UPDATE: A further incident was identified between 22:09 and 22:49 AEST. Transactions attempted during this window by merchants using the affected banking services were unsuccessful. Please note that this incident is unrelated to the upcoming schedule maintenance between 02:00 and 06:00 AEST on Sunday 7th August. The maintenance will continue as planned. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event has caused your business. Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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