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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 6 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: Aug. 6, 2022, 12:41 p.m.
    Status: Resolved
    Update: Earlier this evening, Eway identified an unexpected disruption to our Rapid API and manual payment services due to an issue with one of our upstream providers. The issue impacted gateway merchants that used a merchant facility operated by Westpac, St George, and Bank SA. All transactions attempted by merchants using the affected banking services during this time were unsuccessful. The incident started at approximately 19:45 AEST and ended at approximately 21:10 AEST. Eway monitoring systems indicate that performance has since returned to normal and payment processing via our partner gateway has been restored. UPDATE: A further incident was identified between 22:09 and 22:49 AEST. Transactions attempted during this window by merchants using the affected banking services were unsuccessful. Please note that this incident is unrelated to the upcoming schedule maintenance between 02:00 and 06:00 AEST on Sunday 7th August. The maintenance will continue as planned. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event has caused your business. Regards, The Eway Team

Updates:

  • Time: July 7, 2022, 6:42 a.m.
    Status: Resolved
    Update: Eway monitoring systems indicate that performance has returned to normal and payment processing via our partner gateway has been restored. We are currently monitoring the situation until we receive confirmation this incident has been resolved and will update status ASAP We apologise for the inconvenience this has caused your business today and appreciate your patience Kind regards, The Eway team
  • Time: July 7, 2022, 6:10 a.m.
    Status: Investigating
    Update: Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank. We are currently in contact with the vendor and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards The Eway Team
  • Time: July 7, 2022, 6:10 a.m.
    Status: Investigating
    Update: Eway is currently experiencing an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the MPGS bank connector. These financial institutions are CBA and Bendigo Bank. We are currently in contact with the vendor and will follow up with an update ASAP If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards The Eway Team

Updates:

  • Time: May 23, 2022, 5:52 a.m.
    Status: Resolved
    Update: We are happy to report this issue has been resolved and email receipts should be delivered as normal. If you are still having issues with receipts please contact our team on please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience while this issue was resolved. Kind Regards, The Eway Team
  • Time: May 23, 2022, 2:06 a.m.
    Status: Monitoring
    Update: Eway has Identified an issue with transaction receipts being delayed when being sent out to merchant and clients. A fix has been deployed and queued emails should catch up and go out. We will continue to monitor the situation to ensure stability is restored. We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: May 23, 2022, 5:52 a.m.
    Status: Resolved
    Update: We are happy to report this issue has been resolved and email receipts should be delivered as normal. If you are still having issues with receipts please contact our team on please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience while this issue was resolved. Kind Regards, The Eway Team
  • Time: May 23, 2022, 2:06 a.m.
    Status: Monitoring
    Update: Eway has Identified an issue with transaction receipts being delayed when being sent out to merchant and clients. A fix has been deployed and queued emails should catch up and go out. We will continue to monitor the situation to ensure stability is restored. We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: May 23, 2022, 1:52 a.m.
    Status: Resolved
    Update: A fix has been deployed and the Sandbox can now be accessed again. If you are still having issues accessing the Sandbox or making API calls, please contact our team on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team
  • Time: May 23, 2022, 12:07 a.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption In our Sandbox Environment which is impacting payment processing via Rapid API. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.