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Is there an Explo outage?

Explo status: Systems Active

Last checked: 5 minutes ago

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Explo outages and incidents

Outage and incident data over the last 30 days for Explo.

There have been 0 outages or incidents for Explo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Explo

Outlogger tracks the status of these components for Xero:

Embedded Dashboards Active
Explo Report Builder Active
Explo Site Active
Exports: Email delivery Active
Exports: Image and PDF format Active
External API Active
GovCloud Data Connector Active
Customer Data Access Active
Dashboard Embeds Active
Report Builder Embeds Active
Tabular Exports Active
Customer Data Access Active
Dashboard Embeds Active
Report Builder Embeds Active
Tabular Exports Active
Component Status
Embedded Dashboards Active
Explo Report Builder Active
Explo Site Active
Exports: Email delivery Active
Exports: Image and PDF format Active
External API Active
GovCloud Data Connector Active
Active
Customer Data Access Active
Dashboard Embeds Active
Report Builder Embeds Active
Tabular Exports Active
Active
Customer Data Access Active
Dashboard Embeds Active
Report Builder Embeds Active
Tabular Exports Active

Latest Explo outages and incidents.

View the latest incidents for Explo and check for official updates:

Updates:

  • Time: Oct. 3, 2024, 4:21 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 3, 2024, 3:50 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. This should be resolved within 20 minutes.
  • Time: Oct. 3, 2024, 3:49 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 27, 2024, 4:18 p.m.
    Status: Postmortem
    Update: #### Timeline At approximately 06:16 UTC our primary data store for our data connector service performed it's scheduled weekly credential rotation process. Our data connector service member nodes also experienced an uptick in inbound requests approximately 10 minutes later leading to automatic database connection pool upsize across nodes. Due to a misconfiguration of our credential provider in our infrastructure our credential provider did not request a credential refresh for another approximately 30 minutes and the previous credentials were returned until the scheduled refresh occurred. At approximately 06:50 all cluster member nodes had completed credential refreshes allowing database connections to be created again. #### Impact For approximately 25 minutes between 06:25 and 06:50 UTC approximately 15% of requests failed in our data connector service. #### Resolution We've modified our credential provider to use the data store's credential rotation schedule when refreshing credentials instead of internally scheduling periodic refreshes.
  • Time: Sept. 27, 2024, 4:18 p.m.
    Status: Resolved
    Update: Reduced availability for customer data access

Updates:

  • Time: Aug. 6, 2024, 11:23 p.m.
    Status: Resolved
    Update: We are confident we have mitigated the effects of the previous outage. As a follow-on, we need to adjust some configuration in a maintenance window tomorrow.
  • Time: Aug. 6, 2024, 8:48 p.m.
    Status: Monitoring
    Update: We've expanded capacity in our legacy data infrastructure and are monitoring the results.
  • Time: Aug. 6, 2024, 8:28 p.m.
    Status: Identified
    Update: Customers using the legacy data API are experiencing a partial outage due to customer load. We are currently mitigating.

Updates:

  • Time: July 9, 2024, 12:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 8, 2024, 8:49 p.m.
    Status: Investigating
    Update: We no longer observe any issues loading the application or the embed in any geography.
  • Time: July 8, 2024, 6:59 p.m.
    Status: Investigating
    Update: There's an issue with our CDN in some geographic regions causing intermittent outages for the application and the embedded component.

Updates:

  • Time: June 27, 2024, 7:43 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: June 27, 2024, 7:21 p.m.
    Status: Identified
    Update: There is currently an issue with specific embedded dashboards and report builders embedded with the web component. Our team has identified and is resolving the issue.

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Frequently Asked Questions - Explo

Is there a Explo outage?
The current status of Explo is: Systems Active
Where can I find the official status page of Explo?
The official status page for Explo is here
How can I get notified if Explo is down or experiencing an outage?
To get notified of any status changes to Explo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Explo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Explo do?
Explo offers embedded analytics and data reporting solutions to streamline data sharing with end-users, reducing time and cost. Integrate, visualize, and share data seamlessly.

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