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Is there an Field Nation outage?

Field Nation status: Systems Active

Last checked: a minute ago

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Field Nation outages and incidents

Outage and incident data over the last 30 days for Field Nation.

There have been 1 outages or incidents for Field Nation in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Field Nation

Outlogger tracks the status of these components for Xero:

API Active
Marketing Website Active
Mobile App Active
Out of the box Integration connectors Active
Web App Active
Component Status
API Active
Marketing Website Active
Mobile App Active
Out of the box Integration connectors Active
Web App Active

Latest Field Nation outages and incidents.

View the latest incidents for Field Nation and check for official updates:

Updates:

  • Time: Aug. 23, 2023, 4:14 p.m.
    Status: Resolved
    Update: Background processing has worked through the backlog and metrics show we're within normal thresholds. The service degradation incident with our external service vendor has been resolved. We'll continue to monitor as normal.
  • Time: Aug. 23, 2023, 4:09 p.m.
    Status: Identified
    Update: The cause of the delay has been identified as being due to a service degradation in an external service used by the marketplace. We've taken action to increase the processing performance to mitigate the issue.
  • Time: Aug. 23, 2023, 4:03 p.m.
    Status: Investigating
    Update: We're investigating the conditions and trigger for an increase in backlog in our background processing queues. This may result in some minor delay in actions and data processing in the marketplace.

Updates:

  • Time: July 31, 2023, 2:39 p.m.
    Status: Resolved
    Update: The incident has been resolved. To resolve the issue we disabled real-time updates to talent pools until the performance issue is addressed. The talent pools will still be updated by the nightly job.
  • Time: July 31, 2023, 2:32 p.m.
    Status: Monitoring
    Update: We've taken action to address the performance issue and are now monitoring recovery.
  • Time: July 31, 2023, 2:20 p.m.
    Status: Identified
    Update: We've identified the source of the requests causing the condition and are working to address the issue.
  • Time: July 31, 2023, 2:10 p.m.
    Status: Investigating
    Update: We've observed slower than usual data replication across our databases. This can cause platform actions to not immediately appear and may lead to an increased number of error rates. We are working to identify the cause of this issue so we can take appropriate actions.

Updates:

  • Time: July 24, 2023, 5:38 p.m.
    Status: Resolved
    Update: The incident has been resolved. We've re-enabled the disabled feature after scaling the service capacity to accomodate the increased demand on the marketplace.
  • Time: July 24, 2023, 5:03 p.m.
    Status: Identified
    Update: We've identified and disabled a feature that we believe was creating the performance bottleneck and we're continuing to investigate. With the feature disabled, users will not see the distance estimates on the flightboard until the feature is re-enabled. We're investigating the cause and identifying actions necessary to re-enable the distance estimate feature. Our own testing and customer reports have indicated this action has improved performance and availability of the Marketplace system.
  • Time: July 24, 2023, 4:35 p.m.
    Status: Investigating
    Update: We're investigating alerts from our monitoring systems showing elevated error rates from our core marketplace services.

Updates:

  • Time: May 25, 2023, 7:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2023, 6:26 p.m.
    Status: Monitoring
    Update: We believe we have implemented a fix to the issue and users should now be able to log in and stay logged in on the mobile app.
  • Time: May 25, 2023, 6:25 p.m.
    Status: Identified
    Update: We've identified an issue causing provider users to be logged out of the Field Nation mobile app with no ability to log back in.

Updates:

  • Time: May 9, 2023, 11:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2023, 9:32 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the recovery process. There are a few indicators that the underlying service is still affected but they should recover in short time as we continue recovering. Despite this, our metrics indicators show there are no impacted features for users at this point.
  • Time: May 9, 2023, 8:33 p.m.
    Status: Identified
    Update: We've identified the problem that caused the issues to be in a service dependency that is recovering. We are currently monitoring and working to restore functionality that does not recover on its own.
  • Time: May 9, 2023, 7:37 p.m.
    Status: Investigating
    Update: We are currently investigating an issue related to our Flightboard Work Order Listing that is causing it not to load.

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Frequently Asked Questions - Field Nation

Is there a Field Nation outage?
The current status of Field Nation is: Systems Active
Where can I find the official status page of Field Nation?
The official status page for Field Nation is here
How can I get notified if Field Nation is down or experiencing an outage?
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