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Is there an Field Nation outage?

Field Nation status: Systems Active

Last checked: 2 minutes ago

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Field Nation outages and incidents

Outage and incident data over the last 30 days for Field Nation.

There have been 1 outages or incidents for Field Nation in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Field Nation

Outlogger tracks the status of these components for Xero:

API Active
Marketing Website Active
Mobile App Active
Out of the box Integration connectors Active
Web App Active
Component Status
API Active
Marketing Website Active
Mobile App Active
Out of the box Integration connectors Active
Web App Active

Latest Field Nation outages and incidents.

View the latest incidents for Field Nation and check for official updates:

Updates:

  • Time: April 25, 2023, 12:24 p.m.
    Status: Postmortem
    Update: On April 25, 2023, we experienced a DNS outage that caused significant disruptions to our infrastructure. The outage lasted for 47 minutes, from 15:18 CT to 16:05 CT, and was ultimately resolved by identifying and restarting a single bad DNS service instance out of a set of 10. While our team responded quickly and handled the situation in a calm and careful manner, much of the time was spent investigating areas that were not the root cause of the issue. DNS errors were visible, but there were other secondary issues that caused confusion and misdirection. Once the team was able to confirm that DNS was actually the central issue, it was quick work to identify and resolve the problematic DNS server instance. The specific instance was recently added due to an automated scaling operation. It was passing health checks and believed to be operating correctly, but was actually serving bad DNS responses to other services throughout our infrastructure. Moving forward, we will continue to research the issue with the DNS instance and identify how we can improve our health checking so it fails when a DNS instance is in a state where it is serving bad responses. With the health check identifying the issue and reporting unhealthy, our system will then auto-correct itself by restarting the bad instance before it creates widespread system issues. Additionally, we plan to identify alerting and monitoring mechanisms to help our response teams to more quickly identify DNS resolution failures as a core problem among other secondary issues.
  • Time: April 20, 2023, 9:30 p.m.
    Status: Resolved
    Update: We are confident this incident is fully resolved.
  • Time: April 20, 2023, 9:10 p.m.
    Status: Monitoring
    Update: We observed network instability within our infrastructure and believe we have likely found and resolved the core issue. Platform access looks to have returned. We are continuing to monitor to ensure everything is operating normally.
  • Time: April 20, 2023, 8:23 p.m.
    Status: Investigating
    Update: We are investigating issues accessing our platform.

Updates:

  • Time: April 4, 2023, 11:09 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: April 4, 2023, 10:59 p.m.
    Status: Monitoring
    Update: We've identified the issue and have addressed the issue. We're monitoring recovery.
  • Time: April 4, 2023, 10:15 p.m.
    Status: Investigating
    Update: We are currently investigating reports of service degradation for some users in the Field Nation Marketplace System.

Updates:

  • Time: Feb. 27, 2023, 8:22 p.m.
    Status: Resolved
    Update: The Marketplace has recovered to normal operation at this time. The team will continue to monitor via normal mechanisms. This incident has been resolved.
  • Time: Feb. 27, 2023, 6:04 p.m.
    Status: Monitoring
    Update: We continue to monitor recovery and have observed the delay to be decreasing as we recover.
  • Time: Feb. 27, 2023, 4:51 p.m.
    Status: Monitoring
    Update: We've identified some conditions contributing to the backlog in background services processing events. We've taken action to decrease an undesirable aggregate load caused by these background services. We've observe positive effect with these actions and we are monitoring progress as the systems recover.
  • Time: Feb. 27, 2023, 4:18 p.m.
    Status: Investigating
    Update: We have observed some metrics with regards to processing actions taken in the marketplace that we're currently investigating. This may result in some delays seeing the changes take effect.

Updates:

  • Time: Feb. 21, 2023, 9:19 p.m.
    Status: Resolved
    Update: The incident has been resolved and email deliverability is no longer delayed.
  • Time: Feb. 21, 2023, 8:59 p.m.
    Status: Monitoring
    Update: We've implemented a fix and are monitoring. We have a large backlog of delayed emails that the system is working through.
  • Time: Feb. 21, 2023, 8:41 p.m.
    Status: Investigating
    Update: We are investigating an issue causing a partial outage to email deliverability of platform emails as well as webhooks for customer integrations.

Updates:

  • Time: Feb. 9, 2023, 6:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 9, 2023, 6:42 p.m.
    Status: Identified
    Update: We've observed a delay in the delivery of emails sent by our platform. The situation is recovering.

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Frequently Asked Questions - Field Nation

Is there a Field Nation outage?
The current status of Field Nation is: Systems Active
Where can I find the official status page of Field Nation?
The official status page for Field Nation is here
How can I get notified if Field Nation is down or experiencing an outage?
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