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Is there an Floify outage?

Floify status: Systems Active

Last checked: 9 minutes ago

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Floify outages and incidents

Outage and incident data over the last 30 days for Floify.

There have been 4 outages or incidents for Floify in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Floify

Outlogger tracks the status of these components for Xero:

System Active
Component Status
System Active

Latest Floify outages and incidents.

View the latest incidents for Floify and check for official updates:

Updates:

  • Time: Sept. 6, 2024, 11:09 p.m.
    Status: Resolved
    Update: This incident has been resolved. For further support on any templates needing help reconciling merge fields, reach out to [email protected].
  • Time: Sept. 5, 2024, 5:58 p.m.
    Status: Monitoring
    Update: We have implemented a fix to allow for the editing of templates again. Any templates edited since August 28th, 2024 may have been impacted by this. Please review any changes you may have made to the following: - Email Templates - Milestone Templates - Email Signatures - Text Message Templates If you have any questions or need support in adjusting your templates, please reach out to [email protected]!
  • Time: Sept. 4, 2024, 6:50 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with template editing where saving a template removes any merge fields. When saving a template, the merge fields are not be saved correctly the templates. Unedited templates are unaffected. This can impact, but is not limited to the following: - Email Templates - Milestone Templates - Email Signatures - Text Message Templates While this issue is being investigated and resolved, please refrain from editing your communication templates to avoid issue.

Updates:

  • Time: Sept. 4, 2024, 2:52 p.m.
    Status: Resolved
    Update: This incident has been resolved. Documents are no longer being delayed and impacted document uploads to Encompass have been completed. We are implementing changes to prevent this from happening in the future.
  • Time: Sept. 3, 2024, 10:25 p.m.
    Status: Investigating
    Update: We are receiving reports of Encompass document upload delays in some cases (both automatic and Stack and Send uploads). We are investigating this issue and will update once we have more information about the root cause and resolution.

Updates:

  • Time: Sept. 16, 2024, 10:19 p.m.
    Status: Resolved
    Update: We implemented an alternate workflow for users without DKIM and SPF records in place in your DNS Host to have all emails sent out from [email protected]. To set up your SPF and DKIM records, please reach out to [email protected] or navigate to our help article for instructions at https://help.floify.com/hc/en-us/articles/360040773012-Stop-Emails-From-Going-to-Spam. Users utilizing their own mail servers or that have SPF and DKIM records in place in their DNS were unaffected by this.
  • Time: Aug. 29, 2024, 3:43 p.m.
    Status: Identified
    Update: This issue has been isolated to recipients with Google emails. We are working with Google to resolve this as quickly as possible.
  • Time: Aug. 28, 2024, 8:31 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with email services in Floify resulting in delivery delays. At this time, emails are being delivered, but potential delays are expected.

Updates:

  • Time: Aug. 15, 2024, 11:33 p.m.
    Status: Resolved
    Update: This issue was deemed after further review to only have had impact to our systems for a window in the morning. SendGrid resolved and monitored throughout the day and confirmed their systems are fully operational. This has been fixed!
  • Time: Aug. 15, 2024, 9:01 p.m.
    Status: Monitoring
    Update: The mail server used by the Floify application is experiencing delivery delays in some cases. We are monitoring their outage and will provide update on our status page upon resolution in their system. Some emails, including MFA emails, may experience delayed delivery.

Updates:

  • Time: Aug. 6, 2024, 2:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2024, 10:54 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the issue by rolling back the code released previously causing the issue. We are monitoring for any further impacts on individual accounts, but have provided fix for reported loan files.
  • Time: Aug. 2, 2024, 7:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where loans are being hidden from the pipeline due to interactions with LOS systems. We are working to identify the root cause, temporary solution, and long term fix.

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Frequently Asked Questions - Floify

Is there a Floify outage?
The current status of Floify is: Systems Active
Where can I find the official status page of Floify?
The official status page for Floify is here
How can I get notified if Floify is down or experiencing an outage?
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