Time: Aug. 2, 2024, 2:53 p.m.

Status: Resolved

Update: Last night, our authentication service ran into issues, preventing users from logging in. Users who were already logged in were unaffected, but new login attempts were receiving an error message. This issue has been resolved. We are reviewing how we can improve the system framework around the authorization service to avoid these errors altogether in the future.

Time: July 30, 2024, 10:17 p.m.

Status: Resolved

Update: This incident has been fully resolved. Custom questionnaire PDFs generated between Tuesday, July 16th and Monday, July 22nd have been fixed to reflect the information in the application upon creation.

Time: July 26, 2024, 9:44 p.m.

Status: Monitoring

Update: Floify will be regenerating all the incorrectly generated Custom Questions PDF with the correct version and will replace the existing PDF file in both Floify and the associated LOS. The time stamp of the PDF would not change in Floify and the LOS. Once completed, we will update the status here.

Time: July 25, 2024, 3:23 p.m.

Status: Monitoring

Update: We have resolved an issue with the custom questionnaire where in some cases the document would come through blank or with missing questions. The custom questionnaire documents impacted were generated between Tuesday, July 16th at 3:00 AM MT and Monday, July 22nd at 5:30 PM MT . We have resolved the root issue, and are finalizing plans to correct any impacted documents.

Time: July 22, 2024, 2:57 p.m.

Status: Resolved

Update: As of July 20th 11:00 am MT, ICE has confirmed their services are operating as normal. In Floify, all Encompass related services are operating properly and any previously failed tasks have since been retried and processed.

Time: July 19, 2024, 8:45 p.m.

Status: Identified

Update: ICE Mortgage has made significant progress with normalizing third party services. However, they are still working towards full stabilization. We will continue to monitor these services and provide updates as we have them.

Time: July 19, 2024, 3:55 p.m.

Status: Identified

Update: While Floify is not directly impacted by the global IT outage caused by the Crowdstrike issue, some of our third party integrations and services are experiencing outages which impact certain functionality in Floify. We will continue to monitor these services and provide updates as we have them. 1) Byte services have been restored and are operational. 2) Encompass services continue to experience outages. For customers integrated with Encompass in Floify, these services may be unavailable due to the Encompass outage: - Disclosures - Milestones - Pre-approval letters - Start and edit loan flow - Stack and send - Document uploads 3) Twilio, our SMS service for MFA notifications, may experience delays.

Time: July 19, 2024, 3:08 p.m.

Status: Identified

Update: Some Byte services are also experiencing intermittent latency and/or full outages due to the global IT outage. We will continue to monitor all third party services and provide updates as we have them.

Time: July 19, 2024, 2:32 p.m.

Status: Identified

Update: ICE Mortgage has confirmed an outage to their Encompass services, which impacts Floify's integration with Encompass. As ICE provides more updates, we will update our status page. More information on this outage can be found at https://emstatuscenter.elliemae.com/.

Time: July 18, 2024, 9:52 p.m.

Status: Resolved

Update: The issue has been resolved, and the application is now online. The outage was caused by a high volume of notifications being sent, which caused the server to overload.

Time: July 18, 2024, 9:36 p.m.

Status: Investigating

Update: We are currently investigating an outage and will provide updates as we have them.

Time: July 18, 2024, 7:55 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 18, 2024, 4:04 p.m.

Status: Monitoring

Update: The fix has been successfully implemented. Email and LOS files are now processing as expected. We will continue to monitor the logs to ensure ongoing stability.

Time: July 18, 2024, 3:17 p.m.

Status: Identified

Update: We are currently working to resolve an issue with IP allowlisted addressed. We are currently implementing a fix to revert the IP address to the previous one. There is no action needed at this time and the issue will be resolved in around 1 hour.