Is there an FloQast outage?

FloQast status: Systems Active

Last checked: 5 minutes ago

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FloQast outages and incidents

Outage and incident data over the last 30 days for FloQast.

There have been 3 outages or incidents for FloQast in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FloQast

Outlogger tracks the status of these components for Xero:

Login Active
Page Load Active
Admin Settings Active
Analytics Active
AutoRec Amortization Active
AutoRec Matching Active
Checklist Active
Dashboard Active
Flux Analysis Active
Folders & Replication Active
Notifications: Email, Slack, Teams Active
Reconciliations Active
ReMind Active
Review Notes Active
Box API Active
Business Central API Active
Dropbox API Active
Egnyte API Active
FloQast Connect: SFTP Server Active
Google Drive API Active
Intacct API Active
Netsuite API Active
OneDrive API Active
QBO API Active
Workiva API Active
Component Status
Active
Login Active
Page Load Active
Active
Admin Settings Active
Analytics Active
AutoRec Amortization Active
AutoRec Matching Active
Checklist Active
Dashboard Active
Flux Analysis Active
Folders & Replication Active
Notifications: Email, Slack, Teams Active
Reconciliations Active
ReMind Active
Review Notes Active
Active
Box API Active
Business Central API Active
Dropbox API Active
Egnyte API Active
FloQast Connect: SFTP Server Active
Google Drive API Active
Intacct API Active
Netsuite API Active
OneDrive API Active
QBO API Active
Workiva API Active

Latest FloQast outages and incidents.

View the latest incidents for FloQast and check for official updates:

Updates:

  • Time: Oct. 4, 2022, 12:38 p.m.
    Status: Resolved
    Update: Database speeds and application health have been monitored overnight and into the morning, with all signs looking normal. Close monitoring will continue throughout the day, and the incident will be re-opened with updates if necessary!
  • Time: Oct. 3, 2022, 11:06 p.m.
    Status: Monitoring
    Update: Database updates have been completed and FloQast engineering believes that performance should be normalized at this time. If any further delays in Refresh or other functionality are observed, please contact [email protected] for continued investigation!
  • Time: Oct. 3, 2022, 8:37 p.m.
    Status: Identified
    Update: FloQast is continuing to work with our database provider to improve performance. Intermittent 502/503 Bad Gateway errors may have intermittently occurred while upgrades were being deployed.
  • Time: Oct. 3, 2022, 7:19 p.m.
    Status: Investigating
    Update: FloQast engineering is continuing to investigate, and our database provider has been engaged to resolve delays and failed connections within the database.
  • Time: Oct. 3, 2022, 4:05 p.m.
    Status: Investigating
    Update: We are currently investigating reports of slow Refreshes within the application. Updates will be posted here as the investigation by Engineering progresses!

Updates:

  • Time: Sept. 28, 2022, 9:07 p.m.
    Status: Resolved
    Update: Affected services should be fully operational at this time! FloQast engineering will continue to monitor both FloQast and AWS systems to ensure continued health.
  • Time: Sept. 28, 2022, 8:58 p.m.
    Status: Monitoring
    Update: AWS has reported that functionality has been restored to pre-event levels. FloQast services relying on these AWS services (e.g. API integrations with NetSuite & Intacct, SFTP server) should therefore be restored to normal functionality as well! If customers observe any ongoing error messages, please contact [email protected] for continued investigation.
  • Time: Sept. 28, 2022, 5:31 p.m.
    Status: Identified
    Update: FloQast Engineering is currently monitoring AWS API Gateway functionality in the us-west-2 region
  • Time: Sept. 28, 2022, 5:31 p.m.
    Status: Identified
    Update: A suspected AWS outage is causing error messages within FloQast. Users may receive errors referencing "API Gateway Issue" or similar messages. AWS status page is accessible at the link below, and updates will be posted here as full service is restored! https://health.aws.amazon.com/health/status

Updates:

  • Time: Sept. 7, 2022, 3:06 p.m.
    Status: Resolved
    Update: Engineering has released a fix for all previously stuck matching jobs, and systems should be fully operational at this time. If any prolonged jobs are observed again, please contact [email protected] for further investigation!
  • Time: Sept. 7, 2022, 12:21 p.m.
    Status: Identified
    Update: The issue with stuck AutoRec matching jobs has been identified, and a fix is currently being designed for release today.
  • Time: Sept. 6, 2022, 9:17 p.m.
    Status: Investigating
    Update: Engineering is currently investigating an issue causing certain AutoRec Matching accounts to get stuck.

Updates:

  • Time: Sept. 1, 2022, 7:56 p.m.
    Status: Resolved
    Update: US Database customers should now see full Refresh functionality again. If any issues persist, please contact [email protected] for assistance!
  • Time: Sept. 1, 2022, 7:46 p.m.
    Status: Identified
    Update: Reconciliation balances in the FloQast EU Database should be fully functional again at this time, and an equivalent fix for US database fix is underway.
  • Time: Sept. 1, 2022, 7:26 p.m.
    Status: Identified
    Update: Engineering is continuing to work on the rollback for this particular issue. Further updates will be posted here on status and/or resolution!
  • Time: Sept. 1, 2022, 6:44 p.m.
    Status: Identified
    Update: The issue affecting reconciliation balances has been identified, and a potential fix is being deployed to production. Updates on resolution will be posted here after full confirmation.
  • Time: Sept. 1, 2022, 6:17 p.m.
    Status: Investigating
    Update: FloQast engineering is currently investigating an issue where updated balances per TB and per Excel are not populating for certain reconciliations. Updates will be posted here ASAP on identification and remediation!

Updates:

  • Time: May 26, 2022, 7:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 18, 2022, 11:39 p.m.
    Status: Identified
    Update: The issue has been identified and should not impact any go-forward requests. Investigation continues for previously affected requests
  • Time: May 18, 2022, 10:13 p.m.
    Status: Investigating
    Update: FloQast Engineering is currently investigating an issue where some ReMind requests are omitting attachments when exported by the requestor. Updates will be posted here as the full cause is identified and remediated!

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Frequently Asked Questions - FloQast

Is there a FloQast outage?
The current status of FloQast is: Systems Active
Where can I find the official status page of FloQast?
The official status page for FloQast is here
How can I get notified if FloQast is down or experiencing an outage?
To get notified of any status changes to FloQast, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FloQast every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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