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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: 15 seconds ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: Dec. 10, 2022, 10:40 p.m.
    Status: Resolved
    Update: This incident has been resolved. Greet and Checking in customers manually have returned to normal. Earlier today we started observing issues between one of the services in Greet and Cashier 2.0 and our authentication service. This service is used to look up customers which affects the ability to search for customers from either Greet or Cashier 2.0. In order to resolve the issue, we fixed the communication issues between our systems and our authentication service, at which point search functionality was back online. We are investigating the root cause of the issue to ensure it is prevented from happening again.
  • Time: Dec. 10, 2022, 10:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 10, 2022, 9:18 p.m.
    Status: Investigating
    Update: We are testing what we believe will resolve the issue. In the meantime please use the following as a work around https://help.flowhub.com/en/articles/5885184-flowhub-classic-check-in-a-customer You can also use Guest Mode as a workaround https://help.flowhub.com/en/articles/5884545-enable-guest-mode-anonymous-checkout
  • Time: Dec. 10, 2022, 8:57 p.m.
    Status: Investigating
    Update: We continue to investigate. In the meantime please use the following as a work around https://help.flowhub.com/en/articles/5885184-flowhub-classic-check-in-a-customer
  • Time: Dec. 10, 2022, 8:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 10, 2022, 8:51 p.m.
    Status: Investigating
    Update: We are aware of the issue affecting Greet and the ability to check in customers and we are investigating.

Updates:

  • Time: Dec. 10, 2022, 10:40 p.m.
    Status: Resolved
    Update: This incident has been resolved. Greet and Checking in customers manually have returned to normal. Earlier today we started observing issues between one of the services in Greet and Cashier 2.0 and our authentication service. This service is used to look up customers which affects the ability to search for customers from either Greet or Cashier 2.0. In order to resolve the issue, we fixed the communication issues between our systems and our authentication service, at which point search functionality was back online. We are investigating the root cause of the issue to ensure it is prevented from happening again.
  • Time: Dec. 10, 2022, 10:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 10, 2022, 9:18 p.m.
    Status: Investigating
    Update: We are testing what we believe will resolve the issue. In the meantime please use the following as a work around https://help.flowhub.com/en/articles/5885184-flowhub-classic-check-in-a-customer You can also use Guest Mode as a workaround https://help.flowhub.com/en/articles/5884545-enable-guest-mode-anonymous-checkout
  • Time: Dec. 10, 2022, 8:57 p.m.
    Status: Investigating
    Update: We continue to investigate. In the meantime please use the following as a work around https://help.flowhub.com/en/articles/5885184-flowhub-classic-check-in-a-customer
  • Time: Dec. 10, 2022, 8:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 10, 2022, 8:51 p.m.
    Status: Investigating
    Update: We are aware of the issue affecting Greet and the ability to check in customers and we are investigating.

Updates:

  • Time: Nov. 9, 2022, 3:20 p.m.
    Status: Resolved
    Update: We are now seeing drawers populate correctly in Cashier, and are continuing to investigate the cause of the original issue.
  • Time: Nov. 9, 2022, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Drawers and the Queue in Cashier 2. We will update as soon as we have more information

Updates:

  • Time: Nov. 9, 2022, 3:20 p.m.
    Status: Resolved
    Update: We are now seeing drawers populate correctly in Cashier, and are continuing to investigate the cause of the original issue.
  • Time: Nov. 9, 2022, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Drawers and the Queue in Cashier 2. We will update as soon as we have more information

Updates:

  • Time: Sept. 29, 2022, 2:32 p.m.
    Status: Resolved
    Update: As of September 28th 2022, Flowhub Greet and Stash mobile applications have been upgraded to being available via the Apple App Store. If you are unable to access Greet or Stash this is likely due to an outdated version of the application and you will need to update your applications by downloading them from App Store. You will need to make sure that you have an Apple ID to download the applications. For more details: https://help.flowhub.com/en/articles/6503332-download-greet-and-stash-from-the-apple-app-store

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
To get notified of any status changes to Flowhub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Flowhub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.