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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: 3 minutes ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: Sept. 29, 2022, 2:32 p.m.
    Status: Resolved
    Update: As of September 28th 2022, Flowhub Greet and Stash mobile applications have been upgraded to being available via the Apple App Store. If you are unable to access Greet or Stash this is likely due to an outdated version of the application and you will need to update your applications by downloading them from App Store. You will need to make sure that you have an Apple ID to download the applications. For more details: https://help.flowhub.com/en/articles/6503332-download-greet-and-stash-from-the-apple-app-store

Updates:

  • Time: Aug. 25, 2022, 1:33 p.m.
    Status: Resolved
    Update: Flowhub Pay customers continue to be interrupted at this time. With only some of our user base affected, we’ll continue to update those customers via email.
  • Time: Aug. 24, 2022, 2:38 p.m.
    Status: Identified
    Update: Our payments processor is having issues this morning out of our control. We are in active communication with the processor and will continue to update our status page as we receive more information.
  • Time: Aug. 24, 2022, 2:18 p.m.
    Status: Investigating
    Update: We are aware of an issue with processing debit payments through Flowhub Pay, and are actively investigating. We will update shortly with more information.

Updates:

  • Time: Aug. 25, 2022, 1:33 p.m.
    Status: Resolved
    Update: Flowhub Pay customers continue to be interrupted at this time. With only some of our user base affected, we’ll continue to update those customers via email.
  • Time: Aug. 24, 2022, 2:38 p.m.
    Status: Identified
    Update: Our payments processor is having issues this morning out of our control. We are in active communication with the processor and will continue to update our status page as we receive more information.
  • Time: Aug. 24, 2022, 2:18 p.m.
    Status: Investigating
    Update: We are aware of an issue with processing debit payments through Flowhub Pay, and are actively investigating. We will update shortly with more information.

Updates:

  • Time: Aug. 23, 2022, 2:31 p.m.
    Status: Resolved
    Update: Rollback completed and site maneuverability to and from the Reports tab back to full functionality for all users.
  • Time: Aug. 23, 2022, 2:27 a.m.
    Status: Monitoring
    Update: Flowhub is aware of an issue affecting some users that is causing difficulties accessing reports. If you are experiencing this issue, we have found you may be able to navigate directly to this url in order to re-gain access: pos-reports.flowhub.co/reports We have a solution for this issue, but in an effort not to disturb those currently using Flowhub Classic, we will wait until off hours tonight to deploy the fix (around 5am MT). We will be working on this issue and attempting another full fix for everything later this week.
  • Time: Aug. 23, 2022, 2:27 a.m.
    Status: Monitoring
    Update: Flowhub is aware of an issue affecting some users that is causing difficulties accessing reports. If you are experiencing this issue, we have found you may be able to navigate directly to this url in order to re-gain access: pos-reports.flowhub.co/reports We have a solution for this issue, but in an effort not to disturb those currently using Flowhub Classic, we will wait until off hours tonight to deploy the fix (around 5am MT). We will be working on this issue and attempting another full fix for everything later this week.
  • Time: Aug. 22, 2022, 7:54 p.m.
    Status: Monitoring
    Update: Flowhub is aware of an issue affecting some users that is causing difficulties accessing reports. If you are experiencing this issue, we have found you may be able to navigate directly to this url in order to re-gain access: pos-reports.flowhub.co/reports We have a solution for this issue, but in an effort not to disturb those currently using Flowhub Classic, we will wait until off hours tonight to deploy the fix (around 1am MT). Users should have no issue accessing reports from within Flowhub Classic tomorrow.
  • Time: Aug. 22, 2022, 7:54 p.m.
    Status: Monitoring
    Update: Flowhub is aware of an issue affecting some users that is causing difficulties accessing reports. If you are experiencing this issue, we have found you may be able to navigate directly to this url in order to re-gain access: pos-reports.flowhub.co/reports We have a solution for this issue, but in an effort not to disturb those currently using Flowhub Classic, we will wait until off hours tonight to deploy the fix (around 1am MT). Users should have no issue accessing reports from within Flowhub Classic tomorrow.
  • Time: Aug. 22, 2022, 6:14 p.m.
    Status: Investigating
    Update: Flowhub is aware of an issue affecting some users that is causing difficulties accessing reports. If you are experiencing this issue, we have found you may be able to navigate directly to this url in order to re-gain access: pos-reports.flowhub.co/reports Thank you for your patience as we work through this issue, and we'll post here once we have reached a resolution.
  • Time: Aug. 22, 2022, 6:14 p.m.
    Status: Investigating
    Update: Flowhub is aware of an issue affecting some users that is causing difficulties accessing reports. If you are experiencing this issue, we have found you may be able to navigate directly to this url in order to re-gain access: pos-reports.flowhub.co/reports Thank you for your patience as we work through this issue, and we'll post here once we have reached a resolution.

Updates:

  • Time: Aug. 17, 2022, 3:25 a.m.
    Status: Resolved
    Update: After working with Google support, we determined that the issue was actually related to MongoDB refusing connections to Flowhub Classic. We restarted MongoDB, and it came up cleanly. Flowhub Classic is performing normally at this time, and we will follow up with a post-mortem to better understand the root cause of the issues today. We will also continue to monitor through the night to ensure Flowhub Classic continues to run properly.
  • Time: Aug. 17, 2022, 2:25 a.m.
    Status: Investigating
    Update: We are on a call with Google to try to diagnose the issue with our new servers. We're continuing to have a degraded platform that can service only so many requests at a time without the ability to scale up and service more requests. ETA is still open, but we hope to have an idea soon.
  • Time: Aug. 17, 2022, 12:02 a.m.
    Status: Investigating
    Update: After scaling up more resources, we're noticing that folks using Flowhub Classic are not getting redirected over to using the new resources. As such, the performance is still degraded for the end user and we're working with our vendor and Google to help troubleshoot this issue.
  • Time: Aug. 16, 2022, 11:03 p.m.
    Status: Identified
    Update: We have successfully added some resources to POS and are seeing some improvement in performance. We're continuing to add more resources to the deployment, and are expecting a full resolution within the next 15-30 minutes.
  • Time: Aug. 16, 2022, 9:31 p.m.
    Status: Identified
    Update: A feature in Flowhub Classic that helps scale with demand is taking longer to scale than expected. We are aware of the issue and are working to resolve right now. We expect this to be resolved shortly.

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
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What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.

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