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Is there an Flowhub outage?

Flowhub status: Systems Active

Last checked: 6 minutes ago

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Flowhub outages and incidents

Outage and incident data over the last 30 days for Flowhub.

There have been 0 outages or incidents for Flowhub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Flowhub

Outlogger tracks the status of these components for Xero:

API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active
Component Status
API Active
Authentication Active
Customer Search & Lookup Active
Customer Support Live Chat Active
Ellacash Payments Active
Greet Active
Manage Active
Maui Active
Payomi Payment Processing Active
Stash Active
Third-Party Integration Partners Active
View Active

Latest Flowhub outages and incidents.

View the latest incidents for Flowhub and check for official updates:

Updates:

  • Time: Aug. 17, 2022, 3:25 a.m.
    Status: Resolved
    Update: After working with Google support, we determined that the issue was actually related to MongoDB refusing connections to Flowhub Classic. We restarted MongoDB, and it came up cleanly. Flowhub Classic is performing normally at this time, and we will follow up with a post-mortem to better understand the root cause of the issues today. We will also continue to monitor through the night to ensure Flowhub Classic continues to run properly.
  • Time: Aug. 17, 2022, 2:25 a.m.
    Status: Investigating
    Update: We are on a call with Google to try to diagnose the issue with our new servers. We're continuing to have a degraded platform that can service only so many requests at a time without the ability to scale up and service more requests. ETA is still open, but we hope to have an idea soon.
  • Time: Aug. 17, 2022, 12:02 a.m.
    Status: Investigating
    Update: After scaling up more resources, we're noticing that folks using Flowhub Classic are not getting redirected over to using the new resources. As such, the performance is still degraded for the end user and we're working with our vendor and Google to help troubleshoot this issue.
  • Time: Aug. 16, 2022, 11:03 p.m.
    Status: Identified
    Update: We have successfully added some resources to POS and are seeing some improvement in performance. We're continuing to add more resources to the deployment, and are expecting a full resolution within the next 15-30 minutes.
  • Time: Aug. 16, 2022, 9:31 p.m.
    Status: Identified
    Update: A feature in Flowhub Classic that helps scale with demand is taking longer to scale than expected. We are aware of the issue and are working to resolve right now. We expect this to be resolved shortly.

Updates:

  • Time: Aug. 2, 2022, 3:47 p.m.
    Status: Resolved
    Update: Flowhub Pay is now fully working as expected, and we're continuing to monitor to ensure there are no additional issues.
  • Time: Aug. 2, 2022, 3:21 p.m.
    Status: Identified
    Update: We believe we've identified the root cause and are working on getting a fix out to production.
  • Time: Aug. 2, 2022, 2:51 p.m.
    Status: Investigating
    Update: Our alerting notified us that we're having an issue processing payments through Flowhub Pay. We're actively investigating the issue and will update when we have additional information.

Updates:

  • Time: Aug. 2, 2022, 3:47 p.m.
    Status: Resolved
    Update: Flowhub Pay is now fully working as expected, and we're continuing to monitor to ensure there are no additional issues.
  • Time: Aug. 2, 2022, 3:21 p.m.
    Status: Identified
    Update: We believe we've identified the root cause and are working on getting a fix out to production.
  • Time: Aug. 2, 2022, 2:51 p.m.
    Status: Investigating
    Update: Our alerting notified us that we're having an issue processing payments through Flowhub Pay. We're actively investigating the issue and will update when we have additional information.

Updates:

  • Time: Aug. 1, 2022, 10:13 p.m.
    Status: Resolved
    Update: Metrc performance has returned to normal.
  • Time: Aug. 1, 2022, 8:35 p.m.
    Status: Monitoring
    Update: Metrc has confirmed that this is only affecting Live Sales Push for Colorado dispensaries. Will continue to update as we get new info.
  • Time: Aug. 1, 2022, 8:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 1, 2022, 8:13 p.m.
    Status: Investigating
    Update: Metrc is currently experiencing issues with their live sales push API in Colorado We are actively working with Metrc to gather more information about these issues, including an estimated time to resolve.

Updates:

  • Time: Aug. 1, 2022, 10:13 p.m.
    Status: Resolved
    Update: Metrc performance has returned to normal.
  • Time: Aug. 1, 2022, 8:35 p.m.
    Status: Monitoring
    Update: Metrc has confirmed that this is only affecting Live Sales Push for Colorado dispensaries. Will continue to update as we get new info.
  • Time: Aug. 1, 2022, 8:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 1, 2022, 8:13 p.m.
    Status: Investigating
    Update: Metrc is currently experiencing issues with their live sales push API in Colorado We are actively working with Metrc to gather more information about these issues, including an estimated time to resolve.

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Frequently Asked Questions - Flowhub

Is there a Flowhub outage?
The current status of Flowhub is: Systems Active
Where can I find the official status page of Flowhub?
The official status page for Flowhub is here
How can I get notified if Flowhub is down or experiencing an outage?
To get notified of any status changes to Flowhub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Flowhub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Flowhub do?
The Flowhub cannabis dispensary POS system offers inventory management, compliance, and analytics to increase revenue for cannabis retailers. Start today.

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